2015 Buick Enclave

The contact owns a 2015 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

I was notified via USPS mail by GM 06/2023 regarding a recall (N232404980 / 23V334) & parts not being currently available. I received a follow-up USPS mail by GM 03/2024 regarding the same recall & parts now being available. I followed up with my Buick dealer 05.24.2024 to request a service appointment. I was told the parts were NOT available & the only way for my vehicle to get fixed was by setting up a "placeholder" appointment to get the parts ordered. This "placeholder" was scheduled for 10.31.2024. I hadn't heard anything & reached back out to the dealer on 08.09.24 & was told the part is still not available & still on order. My vehicle is an older model Buick Enclave (2015) & this is safety recall that can't be completed 1 & 1/2 years AFTER notification (6 months after telling me the parts WERE available). This is getting ridiculous to have to wait to have a SAFETY recall, especially as the issues are more prevalent in older models. And this is also hindering my ability to trade in/resell my vehicle since it's an OPEN recall.

The contact owns a 2015 Buick Enclave. The contact stated that the air bag warning light was illuminated. The contact received notification of NHTSA Campaign Number: 23V44000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact called another local dealer, Hennessy Buick GMC (7261 Jonesboro Rd., Morrow, GA 30260); and was informed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was aware of the issue. The failure mileage was approximately 50,000. Parts distribution disconnect.

I took my car in for routine maintenance service and requested them to investigate a rattle noise when the car is started and when it idles. The vehicle was around 96K mile range. The repair center said it was the fuel injection system and it was normal. Fast forward to now, I have 111k miles, same rattle noise, and took my car back to shop for routine maintenance service and investigation into the rattle noise. It's the timing chain. Timing chain was stretched to the point where it couldn't be tightened and had to have over $4000 worth of repairs done to replace the chain and other damaged components. I pulled my owners manual and even searched online for the OEM recommended inspections for major components of my car and nothing about having timing chain inspected at any specific mileage point, or any other major components that could fail are listed for major components that could be inspected for wear and tear at said mileage milestones. The fact that prior year models had recalls due to failed timing chains, you'd expect to see following year cars, of the same body style, to have a heightened recommended inspection schedule to make sure the solution to the prior recall worked.

The contact owns a 2015 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2015 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 95,000. Parts distribution disconnect.

The contact owns a 2015 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

GM Recall N232404980: I was sent a letter in June 2023 about this recall, which stated parts were not currently available to replace the airbag. The letter states that GM will contact me when the part becomes available. On May 8, 2024 I called my local GM dealer to ask about the status of this recall. The dealer said they would have to special order the part and would notify me when it was available. The dealer never notified me and on May 28, 2024 I called the dealer, they checked, and the part had come into the dealership. Today I had the new airbag installed at the dealership. Had I not followed up on this recall I may never have been notifed that the replacement was available. This is totally unaccepable and GM should be held responsible.

The contact owns a 2015 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2015 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.