2018 BMW X3

The contact owns a 2018 BMW X3. The contact stated that while driving on the highway at 48 MPH, the temperature gauge indicated that the engine was hot, and the “Warning – Pull Over - Engine Overheating” was displayed. The contact pulled over to the side of the road to allow the engine to cool down. The contact restarted the vehicle however, the message that the engine was overheating was again displayed. The vehicle was towed to the residence. The contact stated that several days later the vehicle was towed to a local dealer to be diagnosed. The contact was informed that coolant was leaking from the bottom of the reservoir, and that the coolant feed lines, return lines, O-rings, coolant pump, connectors, seal for the intake system, and the oil filter housing component system needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 89,000.

The contact owns a 2018 BMW X3. The contact received notification of NHTSA Campaign Number: 24V534000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 BMW X3. The contact received notification of NHTSA Campaign Number: 24V534000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 BMW X3. The contact received notification of NHTSA Campaign Number: 24V534000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 BMW X3. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving approximately 65 MPH, the vehicle lost motive power. The contact observed that the temperature warning light was illuminated. The contact pulled over and waited more than 30 minutes for the engine to cool down and was able to restart the vehicle. The contact had to stop again when the engine temperature warning light illuminated. The contact had taken the vehicle to an independent mechanic who diagnosed that the water pump needed to be replaced. The vehicle was not repaired. Additionally, the contact stated that there was an electrical failure with the windows lowering independently, and the door locks locking and unlocking independently. The contact stated that the heater was no longer functioning as designed. The failure mileage was approximately 139,000. VIN tool confirms parts not available.

January 15, 2021 our BMW burned to the ground. I had just picked it up after an oil change at the dealership. Only the second oil change and the SUV had less than 17,000 miles. My safety was certainly at risk as I was stopped at a red light when the engine started smoking. I exited the car, but within 1-2 minutes the car was engulfed in flames. Several pieces flew off the SUV was tires popped or other components exploded. People in the area were near the SUV when pieces flew off the car. I am sure by now the car has been destroyed. Until I saw a recent BMW car fire recall and read the documents I did not know I had the ability to file a claim. We submitted an insurance claim and they investigated and the dealer investigated. The dealer was found to not be at fault. To my knowledge the insurance investigator and the dealer (BMW of Portland) inspected the car. Warning lights appeared on the dash one traffic light, about one mile prior to the vehicle dying at the light where it caught fire. The warning lights came at the same time the vehicle died. I was able to start it again and then it died a the next light and started smoking. Also important is that I just saw the recent BMW fire potential recall that does not include the X3 in the 2018 model year, but does include the 2017 model year. NHTSA recall # 24V-608. We were paid a significantly diminished value for the vehicle based on depreciation, which meant we were out $10-$12,000 on a vehicle we had planned to keep for a very long time.