2007 BMW X3

TL* THE CONTACT OWNS A 2007 BMW X3. WHEN THE FRONT DRIVER'S SEAT HEATER WAS ACTIVATED, THE CONTACT NOTICED A SMOKE ODOR AND IMMEDIATELY SAW SMOKE COMING FROM THE SIDE OF THE SEAT. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT TURNED OFF THE SEAT HEATER AND OPENED THE WINDOW. THERE WAS NO INJURY. THE CONTACT NOTICED THAT PART OF THE SEAT WAS BURNED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 124,000.

THE HEATING ELEMENT IN THE DRIVERS HEATED SEAT BURNED THROUGH THE LEATHER SEAT AND AND BURNED ME. THIS IS THE 2ND TIME THIS INCIDENT HAS HAPPENED WITH THIS CAR. IT ALSO HAPPENED 4 YEARS AGO. THE SEAT WAS REPLACED WITH ANOTHER FAULTY SEAT, OBVIOUSLY. THERE IS AN OBVIOUS BURN MARK ON THE SEAT. VEHICLE WAS MOVING, I WAS 2 BLOCKS FROM MY SUBURBAN HOUSE, FIRST TIME USING IT THIS FALL

I WAS NEARLY KILLED TODAY BY A TRUCKER. THE COMPANY AND THE TRUCKER DIDN'T CARE. THE TRUCKER FLIPPED ME OFF AND CUSSED ME OUT. THE COMPANY GAVE ME FALSE CONTACT INFORMATION TO REPORT THE INCIDENT AND THEN REFUSED TO ANSWER SUBSEQUENT CALLS. I REPORTED THE INCIDENT WITH THE FMCSA AMONG OTHERS. I HAVE ATTACHED A COPY OF THE FMCSA REPORT AND PICTURES OF THE DRIVER. THE TRUCKER CROSSED TWO LANES FROM THE RIGHT HAND LANE DURING A TURN, NEARLY DRIVING OVER MY VEHICLE. THE TRUCK DRIVER DID NOT USE A TURN SIGNAL, AND NEVER SLOWED DOWN DESPITE ALMOST HITTING ME. THIS FORCED MY VEHICLE INTO THE MEDIUM, AND THE TRUCK DRIVER FLIPPED ME OFF AND CUSSED ME OUT. THE COMPANY FAILED TO TAKE THE COMPLAINT SERIOUSLY.

TL* THE CONTACT OWNS A 2007 BMW X3. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V605000 (AIR BAGS) AND STATED THAT THE MANUFACTURER FAILED TO REPAIR THE VEHICLE WITHIN A REASONABLE AMOUNT OF TIME. NEW COUNTRY BMW (1 WESTON PARK RD, HARTFORD, CT 06120) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

RECALL NO. 17V-605 - PERILLO BMW CLAIMS NOT A 'RECALL' I HAVE A 'IMPORTANT SAFETY RECALL - FINAL REMEDY AVAILABLE' NOTICE FOR RECALL CAMPAIGN NO. 17V-605 FOR MY 2007 X3 VIN: [XXX] THE NOTICE STATES THAT BMW 'WILL REPLACE THE FRONT PASSENGER SEAT OCCUPANT DETECTION SENSOR MAT'. I CONTACTED PERILLO BMW IN CHICAGO, IL (WWW.PERILLOBMW.COM) TO MAKE AN APPOINTMENT FOR THIS RECALL REPAIR. THE SERVICE ADVISOR (AT 312-981-5200) STATED TO ME THAT THIS WAS NOT A RECALL, THAT THERE WAS NO RECALL, AND THAT BMW SENDS THIS KIND OF NOTICE OUT FOR ALL CARS LIKE THIS EVEN IF THERE WERE NO RECALL. BUT, APPARENTLY, THERE IS A 'WARRANTY ISSUE' AND THEY WERE WILLING TO 'INSPECT' MY BMW TO SEE IF THERE WAS A PROBLEM. I'M HESITANT TO ACCEPT THAT A 'WARRANTY CHECK' REPRESENTS THAT THE REQUIRED RECALL REPAIR WAS CARRIED OUT. COULD YOU PLEASE DETERMINE WHY PERILLO BMW WOULD NOT BE WILLING TO HONOR THE RECALL NOTICE THAT I RECEIVED, AND PERHAPS PROVIDE ADVICE ABOUT HOW BEST TO PROCEED? THANKS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WHEN DRIVER SIDE SEAT HEATER WAS TURNED ON THIS MONTH, MY WIFE COULD SMELL "BURNING" MATERIAL ORDER. SHE TURNED IT OFF AND REPORTED HER PROBLEM TO ME. I TOOK THE CAR OUT FOR A TEST DRIVE, ACTIVATING THE PASSENGER SEAT HEATER AND NOTED NO ODOR. I THEN ACTIVATED THE DRIVER SEAT AND COULD SMELL "WIRE BURNING ORDER" I LEFT THE SWITCH ON FOR ANOTHER 30 SECONDS AND COULD FEEL THE SEAT GETTING ABNORMALLY WARM. TURNED IT OFF AND WILL NOT USE UNTIL TROUBLE SHOOTING COMPLETED BY BMW SERVICE TECHS, IN BOTH INSTANCES, WE WERE DRIVING THE VEHICLE.

TURNED ON DRIVER SIDE SEAT HEATER AND IT BURNED A HOLE IN THE SEAT AT THE LOWER LEFT SIDE OF THE OF THE SEAT UPRIGHT PORTION. IMMEDIATELY TURNED OFF WHEN SMELLED BURNING AND FELT EXTREMELY HOT AT LOWER BACK. DRIVER COULD HAVE BEEN BURNED. SAW MANY OTHER COMPLAINTS ONLINE FOR THE EXACT SAME ISSUE IN THE EXACT SAME LOCATION. THIS COULD SERIOUSLY INJURE SOMEONE ESPECIALLY IF IT HAPPENS WHILE DRIVING IN TRAFFIC.