2007 BMW X3

I’m writing to escalate an unresolved issue following a recent airbag takata recall repair performed at BMW of Manhattan on my 2007 BMW X3 VIN [XXX] ) , license [XXX] Prior to the recall service, there were no airbag or SRS warning lights on my dashboard. Immediately after the repair, however, the airbag light appeared, and I have since been informed by the dealership that it is unrelated to their work and my responsibility to address — despite this issue arising only after their service. This raises serious safety and liability concerns, especially considering the recall involved the airbag system. I respectfully request: A formal investigation into the cause of the warning light A no-cost diagnostic scan by the dealer to confirm or rule out installation error Assistance in resolving the issue promptly under BMW’s recall and warranty obligations. I have documentation from the service visit and can provide photos or service reports upon request. I was never given a document when I first picked up my car and would like to know what was exactly done to my vehicle since your service advisor strongly believes INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

1. My car is very old and has 189,000 miles. Takata airbag recalls are now known and issued by the NHSTA, it shows that I have 6 recalls and BMW does not see the recalls. As well as my brakes they are super soft and the only thing I did for the brakes is replace new brake pads they are OEM and also my emergency parking brakes are not working. It is avaible for inspection. 2. My safety while driving the car is at risk because I dont know if the airbag will work or fail at any moment. 3. The problem has not been solved and BMW Seattle states that, "We do not see any recalls, and I am not saying that there isn't but because of the age of the car I don't know." BMW Seattle service receptionist states. 4. The vehichle has not been inspected for any safety recalls or notices. I have tried to call them about the safety and they always deny and say I dont know. 5. First it was the engine warning and now the low tire preasure light. But I always keep my car on top of things. But like I said 6 recalls that BMW don't see and I have called them about is very concerning for my safety and they safety of my passengers as well as kids that ride with me.

The contact owns a 2007 BMW X3. The contact stated that while driving approximately 40 MPH the vehicle T-bone crashed into the side of a tractor trailer. During the crash the front driver side and passenger side airbags did not deploy. The driver sustained head, neck, back and internal injuries and the front passenger sustained head, neck, back and leg injuries. No further information was available. Both occupants were transported to the hospital. A police report was taken at the scene and the vehicle towed away. The manufacturer was notified of the failure. The local dealer was not contacted. The failure mileage was 127,000.

The contact owned a 2007 BMW X3. The contact stated that while driving at mid-range speed, another vehicle ran a two-way stop sign and hit the front end of the vehicle. The air bags did not deploy upon impact. A police report was filed. The contact and his wife were taken to the hospital where his wife was treated for an injury to her foot (foot location unknown) and the contact was treated for the pain in his back and neck. He was also treated for respiratory issues related to his defibrillator. The whereabouts of the other driver were unknown. The vehicle was towed to an independent mechanic where it was deemed a total loss by his insurance. The manufacturer was notified of the failure and a case was filed. The vehicle was destroyed. The failure mileage was approximately 130,000.

I CALL THE BROOKLYNBMW DEALER TO SCHEDULE A RECALL REPAIR ON THREE ITEMS FOR MY TRUCK AND I WAS TOLD IT WOULD TAKES DAYS FOR THE REPAIRS AND I WOULD HAVE TO GET MY OWN MEANS OF TRANSPORTATION DURING THIS TIME EVEN AFTER I STATED I HAVE AN ELDERLY MOTHER WHOM LIVES WITH ME AND THAT I WOULD NEED SOME TYPE OF TRANSPORTATION DURING THAT TIME AND WAS TOLD THERE WAS NO LOANER CAR TO OFFER ME AND THAT I WOULD HAVE TO PAY $40 A DAY FOR A RENTAL CAR. THIS IS AN INCONVIENCE SINCE I SHOULD NOT BE RESPONSIBLE FOR OUT OF POCKET EXPENSE FOR THE COMPANYS NEGLIGENCE OF DEFECTIVE/CHEAP/RECALLED AUTO PARTS. MY CAR IS DRIVABLE AND THE INCONVIENCE IS NOT OF MY FAULT.

TL* THE CONTACT OWNS A 2007 BMW X3. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V605000 (AIR BAGS) AND STATED THAT THE MANUFACTURER FAILED TO REPAIR THE VEHICLE WITHIN A REASONABLE AMOUNT OF TIME. NEW COUNTRY BMW (1 WESTON PARK RD, HARTFORD, CT 06120) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

RECALL NO. 17V-605 - PERILLO BMW CLAIMS NOT A 'RECALL' I HAVE A 'IMPORTANT SAFETY RECALL - FINAL REMEDY AVAILABLE' NOTICE FOR RECALL CAMPAIGN NO. 17V-605 FOR MY 2007 X3 VIN: [XXX] THE NOTICE STATES THAT BMW 'WILL REPLACE THE FRONT PASSENGER SEAT OCCUPANT DETECTION SENSOR MAT'. I CONTACTED PERILLO BMW IN CHICAGO, IL (WWW.PERILLOBMW.COM) TO MAKE AN APPOINTMENT FOR THIS RECALL REPAIR. THE SERVICE ADVISOR (AT 312-981-5200) STATED TO ME THAT THIS WAS NOT A RECALL, THAT THERE WAS NO RECALL, AND THAT BMW SENDS THIS KIND OF NOTICE OUT FOR ALL CARS LIKE THIS EVEN IF THERE WERE NO RECALL. BUT, APPARENTLY, THERE IS A 'WARRANTY ISSUE' AND THEY WERE WILLING TO 'INSPECT' MY BMW TO SEE IF THERE WAS A PROBLEM. I'M HESITANT TO ACCEPT THAT A 'WARRANTY CHECK' REPRESENTS THAT THE REQUIRED RECALL REPAIR WAS CARRIED OUT. COULD YOU PLEASE DETERMINE WHY PERILLO BMW WOULD NOT BE WILLING TO HONOR THE RECALL NOTICE THAT I RECEIVED, AND PERHAPS PROVIDE ADVICE ABOUT HOW BEST TO PROCEED? THANKS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THIS IS THE INFO. DIRECTLY FROM BMW WEBSITE REGARDING THE REACLL SAFETY ISSUE. SEP 28, 2017 | RECALL CAMPAIGN NO.17V-605 FRONT PASSENGER SEAT OCCUPANT DETECTION MAT DESCRIPTION OF PROBLEM THIS SAFETY RECALL INVOLVES THE FRONT PASSENGER SEAT OCCUPANT DETECTION MAT. DEPENDING ON SEAT CONFIGURATION AND VEHICLE GEOMETRY, THE MAT CAN FATIGUE DURING FIELD USAGE DEPENDING ON THE MANNER AND FREQUENCY OF THE FRONT PASSENGER'S ENTRY AND EXIT. SPECIFICALLY, OVER TIME MICRO-CRACKS COULD DEVELOP IN THE SIDE FLANKS OF THE MAT. IF A MICRO-CRACK LEADS TO A BREAK OF A CONDUCTIVE PATH, THE SYSTEM WILL RECOGNIZE A FAILURE. CONSEQUENTLY, THE FRONT PASSENGER AIR BAGS WITH THE EXCEPTION OF THE HEAD PROTECTION SYSTEM WILL BE DEACTIVATED. SAFETY RISK IN A CRASH OF SUFFICIENT SEVERITY, THE FRONT PASSENGER AIR BAGS MAY NOT DEPLOY, INCREASING THE RISK OF INJURY. DESCRIPTION OF REPAIR BMW WILL REPLACE THE FRONT PASSENGER SEAT OCCUPANT DETECTION SENSOR MAT. FINAL OWNER NOTIFICATION LETTERS ARE BEING MAILED ON A STAGGERED BASIS AS PARTS BECOME AVAILABLE.

TL* THE CONTACT OWNS A 2007 BMW X3. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V605000 (AIR BAGS) WAS RECEIVED IN OCTOBER OF 2017. AFTER CONTACTING THE MANUFACTURER AND LOCAL DEALER (THE BMW STORE, 6131 STEWART AVE, CINCINNATI, OH), THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.