2013 BMW X1

Approximately 8 months ago, I brought my car to the BMW dealership Keeler's in Latham, NY 12110 for a Recall 24V-608:474, the dealer held my car for a day. Two weeks later after taking my car in for the recall, my check engine light started going off and on, off and on, then it comes on and stayed on. On certain occasions I smelt burning wiring and antifreeze smell, yet I assumed that those particular smells come from outside through the car vents. The weather was in the fall season, so I never turned on the AC to make sure the cold air was working, the heat was working. It wasn't until the weather was getting warm that I try to use the Cold air in my car that I notice that there was nothing but hot air coming out and not the ice-cold air that I was getting before I took it to the BMW dealer in Latham. I connected a code reader to my car and the codes that come back were U019F and U0079 which stated that is was a lost communication with the Engin coolant pump. I call BMW and tell them about my complaints; they told me to bring in my car to get it look at. I brought the car to Keeler. The Service Advisor Daniel Purpura told me that my car has be reset and a shelter cap replace and the shop mechanic drove it, and now the check engine light is off. When I went to start the car the engine light was back on, and I told him that. He told me that the code they found was code 003B97. The 003B97 is not the recall code, but it was caused by the recall work. Under federal recall law, any defect created during recall repair must be corrected at no charge. I purchased this vehicle with my own funds and am the person responsible for its maintenance, safety, and recall compliance. The vehicle is titled, registered, and insured in my fiancée name who holds the valid driver’s license for the household. Although the paperwork is in her name, I am the beneficial and equitable owner of the vehicle and who tried to get the recall.

Coolant Pump Electrical Connector Recall #24V-608 Program Control Units (DME) Recall #20E-A01 I am following up because my dealer was unable to complete the DME recall, and the coolant pump recall still shows as incomplete in NHTSA. My vehicle was moved off-site without my consent. I received no updates or documentation, and the dealer was dismissive. My car’s condition has declined due to unresolved recalls. I have already spent over $2,000 replacing the coolant pump and now face a $5,000 repair quote and potential off-site garage fees. Description of the issue: Dealer failed to complete DME recall Coolant pump recall shows as incomplete Vehicle moved off-site without your consent Customer Relations unhelpful and rude Financial impacts ($2k coolant pump repair in December, $5k quote, off-site fees) Requests: 1. Confirm in writing which recalls are open and applicable to my VIN. 2. Properly complete the DME recall (#20E-A01) at no cost, including any module replacement. 3. Ensure NHTSA reporting for #24V-608 is accurate. 4. BMW must restore my vehicle to proper operational standards. 5. Reimburse reasonable costs caused by the dealer’s mishandling, including garage fees and prior repair costs. 6. Provide a case number and timeline for all actions.

The contact owns a 2013 BMW X1. The contact stated while driving at an undisclosed speed, the engine overheated with a message that the engine was overheating displayed. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for further assistance The approximate failure mileage was 93,288.

In June of 2024 heavy smoke began to come from my BMW X1's engine as I drove and parked at traffic lights. On July 26, 2024 I took my vehicle to BMW of Montgomery, Alabama where they performed a diagnostic test and concluded that the vehicle had an "oil leak". On July 31, 2024 my vehicle was repaired (the oil pan and valve cover gasket) by Nalley BMW of Decatur, Georgia. On October 19, 2024 my vehicle received an oil change at Nalley BMW of Decatur, Georgia. On [XXX] my vehicle's engine began to smoke again. On October 29, 2024 I called Nalley BMW of Decatur and they scheduled for my vehicle to come in for a Diagnostic Scan and they stated the following repairs (replacements) needed to be done: Cylinder Head Assembly-plastic valve cover is cracked and leaking. Replace Oil filter Housing and cooler Gasket (showing signs of leak) after repair clean oil from engine. I was told by Eric Noj my Service Advisor at Nalley BMW of Decatur, Georgia that the oil was leaking onto the exhaust and the vehicle could catch a fire while driving. I was also told due to the manufacturer BMW making the majority of its engine parts out of plastic to be more eco friendly it's more susceptible to leaks even after having repaired the leak in August 2024.

While driving, oil light came on, engine light came on, car started shaking, smelled a rubbery smell, engine turned off. Would not restart, took vehicle in, timing chain. So now because this happened after class action suit we are not able to participate in said class action suit!! Just because ours ran longer, should not mean you were not responsible for this, knowing there was a problem!! So disappointed in BMW right now!!!!

While pulling up to a red light and after coming to a complete stop, I sensed the engine was revving. While pressing down on the brake, I checked the RPM gauge to see the engine was revving at around 7k rpm. I tried to immediately put the car in park and turn off the ignition, but in the time it took me to move my hand from the steering wheel to the shifter, the car violently lurched forward and crashed into a pickup truck in front of me. I shut off the car momentarily. Realizing I was blocking traffic on a heavily traveled highway, I risked turning the car back on. I did so and was able to move it to the median to await the arrival of the state police. Later, I had the vehicle towed to an auto repair shop out of fear of driving it again. It is currently in the shop.

The contact owns a 2013 BMW X1. The contact stated that the vehicle was previously taken to an independent mechanic, who diagnosed that there was knocking in the engine and the timing chain needed to be replaced. The vehicle was then taken to the dealer, where it was diagnosed that the temperature gauge was faulty and needed to be replaced. No repairs were performed. The contact stated that after the vehicle was diagnosed by an independent mechanic and the dealer, the engine seized while driving, causing the vehicle to lose motive power. The vehicle was towed to the residence. The vehicle was not repaired. The manufacturer was made aware of the failure and declined the engine replacement. The failure mileage was approximately 120,000.

1- The component failed (timing chain and and oil pump chain broke inside the engine compartment. The car is located in the BMW yard and is available for inspection at BMW Shrewsbury MA. 2. The safety was extremely dangerous. The engine suddenly and stop in the high speed Route 20 State highway. The timing chain and the oil pump have been complete damage and could not be fix. The only solution is replacing the engine and cost about 18000.00. If I get hit from the back I be killed immediately. 3- the vehicle or component has been inspect by the BMW technician. 4-There was a brief moment there was a very loud ai the engine and red flashing lit up the low oil.