2014 BMW R 1200 Rt

I have a 2014 R1200RT that is leaking fuel because of a warped fuel tank. VIN: [XXX] My dealer tells me that this was a problem on my years RT and that this can only be fixed by replacing the fuel tank. I was told that ethanol was probably the culprit in taking this tank down so quickly. I was also told that BMW redesigned the tank to alleviate the problem and that replacing the old tank with the redesigned one would take care of this. BMW Motorrad is not offering to replace this as the warranty is only for 3 years or 36,000 miles. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

TL* THE CONTACT OWNS A 2014 BMW R1200 RT MOTORCYCLE. THE CONTACT STATED THAT WHILE THE MOTORCYCLE WAS AT THE DEALER FOR ROUTINE MAINTENANCE, A SOFTWARE UPDATE WAS COMPLETED TO IMPROVE THE GEAR SHIFT ASSISTANT PRO FEATURE. AFTER THE SOFTWARE UPDATE WAS PERFORMED, THE CONTACT WAS DRIVING APPROXIMATELY 75 MPH BEFORE DEACTIVATING THE CRUISE CONTROL TO DECREASE THE SPEED. THE CONTACT INDICATED THAT THE CRUISE CONTROL WOULD ERRONEOUSLY TURN ON INCREASING THE SPEED OF THE MOTORCYCLE. AFTER APPROXIMATELY 120 MILES OF DRIVING, THE MOTORCYCLE OPERATED AS NORMAL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 18,120....UPDATED 02/03/16 *BF INVALID 4/17/18*JB *TR

6/11 RECEIVE EMAIL FROM BMW ADVISING "STOP RIDE". 6/23 RECEIVE EMAIL FROM BMW ADVISING OF 4 REMEDIES. QUICKLY LEARN THAT DEALERSHIP CANNOT PERFORM LOANER BIKE OPTION AND DEALER REFUSES TO HONOR TRADE-IN OPTION. 6/25 I EMAIL BMW ADVISING I AM SELECTING BUYBACK OPTION. 6/26 RECEIVE EMAIL FROM BMW REQUESTING DOCUMENTATION (BILL OF SALE AND COPY OF TITLE). 6/27 RECEIVED EMAIL FROM BMW CONFIRMING RECEIPT OF DOCUMENTATION. I ALSO TELEPHONED CUSTOMER SERVICE (CS) AND RECEIVED VERBAL CONFIRMATION THEY RECEIVED DOCUMENTATION. I WAS ADVISED I WOULD BE CONTACTED AND RECEIVE REPURCHASE AGREEMENT WITHIN 3-5 DAYS. AS OF 7/9 I STILL HAVE NOT BEEN CONTACTED BY ANYONE. I HAVE CALLED CS 5 MORE TIMES AND HAVE EMAILED CS TWICE. IT APPEARS CS FILTERS CALLS IN COLUMBUS, OH, BUT THE " DECISION MAKER" (MARK) IN NEW JERSEY DOES NOT RESPOND TO EMAILS OR TELEPHONE CALLS (VOICEMAILS LEFT). LAST PHONE CALL TO CS RECEIVED INFORMATION THAT PROCESS TAKES 6-8 WEEKS. IT APPEARS THAT EVEN THOUGH BMW HAS PUBLICLY ANNOUNCED REMEDIES PURSUANT TO RECALL, BMW IS NOT FULLY HONORING AFOREMENTIONED REMEDIES, NOR FULFILLING CHOSEN BUYBACKS IN A TIMELY MANNER. BMW ADVISES THAT CUSTOMERS ELECTING BUYBACK WILL RECEIVE COMPENSATION WITHIN 30 DAYS OF AGREEMENT; HOWEVER, THERE APPEARS TO BE NO TIME RESTRAINTS FOR RECEIVING SAID AGREEMENT (POSSIBLY EXTENDING COMPLETION IN HOPES OF HAVING CUSTOMERS ELECT A REPAIR IF/WHEN IT IS ANNOUNCED). *TR

ON JUNE 5TH 2014 BMW ISSUED A STOP RIDE NOTICE FOR ALL 2014 R1200 RTS WITH DYNAMIC ESA. SINCE THEN BMW HAS NOT BEEN ABLE TO PRODUCE A LOANER VEHICLE NOR A DATE WHEN THE AFFECTED PART WILL BE REPLACED. SO AT THIS POINT MY PRIMARY VEHICLE IS A $25,000. PIECE OF GARAGE ART. THE ESTIMATED DATE FOR PARTS SHIPMENT IS 3 TO 4 MONTHS! *TR