2014 BMW K 1600 Gtl

WHEN MY WIFE AND I CAME TO A STOP AFTER COMING OFF THE INTERSTATE, SHE ADJUSTED HER SELF ON THE SEAT OF THE 2014 BMW K1600 MOTORCYCLE, AS SHE USED THE ARM REST FOR SUPPORT IN SHIFFING HER WEIGH (SHE WEIGHTS 105 LBS) THE ARM REST SNAPPED OFF). HAD WE BEEN GOING INTO A TURN OR PASSING ANOTHER VEHICLE, AND IF SHE HAD BEEN USING THE ARMREST FOR SUPPORT AND IT BROKE, THIS COULD HAVE SHIFTED HER WEIGHT UNEXPECTIALLY WHICH MIGHT HAVE CAUSE THE DRIVE TO LOSE CONTROL OF THE MOTORCYCLE. I REPORTED THIS TO THE DEALER AND BMW, RECEIVED A CALL FROM BMW ASKING ME TO CALL THEM BACK, I DID, SHORTLY AFTER GETTING THERE CALL. NO ANSWER, EMAILED THEM 4 TIMES, NO ANSWER. I CONSIDER THIS A FACTORY DEFECT WITH THE PART JUST SNAPPING OFF. I HAVE PICTURES OF MY BIKE TO SHOW IT WAS NOT DROPPED OR DAMAGED. SIMILY A BAD PART. I HAD TO USE EPOXEY TO FASTHEN IT BACK ON SO THAT MY WIFE WOULD NOT CUT HER SELF ON THE SHARP EDGES. THE LADY THAT CALLED FROM BMW SAID HERE NAME WAS ASHLEY, (800-831-1117 EXT 8816. HOWEVER, AFTER CALLING BACK 4 TIMES, ON TWO DAYS, AND 4 EMAILS, IT APPEARS THEY ARE TOO BUSY TO REPLY TO MY CONCERN.