2011 BMW 550I

THIS VEHICLE HAS HAD MULTIPLE RECALLS. THE LATEST ONE WAS CAMPAIGN NO. 18V-248. BMW HAS YET TO DO ANYTHING FOR MY VEHICLE, EVEN AFTER IT BURNT ITSELF TO THE GROUND AND A PORTION OF MY HOME. THEY DID NOT ADD ANY EXPLANATION OR ATTEMPT TO INVESTIGATE THIS SITUATION. IT IS STILL UNDEFINED HOW THIS VEHICLE LIT ITSELF ON FIRE AS IT WAS PARKED AND TURNED OFF SITTING IN MY GARAGE, AFTER JUST BEING DRIVEN 5-10 MINUTES BEFORE THE FIRE STARTED.

ENGINE OVERHEATING,BURNING A LOT OF OIL,ALSO HAVING ISSUES WITH THE SPARK PLUG AND COILS,HAVING MISFIRES FOR THE ENGINE COMPARTMENT HEAT EXPANDING GASKETS ALLOWING OIL TO REACH SPARK PLUGS LOOSING POWERTRAIN WHILE DRIVING CAUSING CAR TO SLOW DOWN,THIS IS THE FOURTH TIME IN THE LAST 2 YEARS THAT WE HAVE THIS ISSUE,ALSO HAVING ISSUES WITH WATER COMING INTO THE RIGHT SIDE BACK SEAT UNABLE TO PINPOINT THE PLACE WHERE WATER IS COMING IN FROM.

TL* THE CONTACT OWNS A 2011 BMW 550I. THE CONTACT STATED THAT THE OIL AND DRIVE TRAIN WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO VALLEY AUTO WORLD BMW (3822 SYCAMORE DAIRY RD, FAYETTEVILLE, NC 28303, 910-864-0000) WHERE IT WAS DIAGNOSED THAT A NEW IGNITION COIL, INLET HOSE, AND RETURN HOSE WERE NEEDED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE AND STATED THAT THEY WOULD CALL THE CONTACT BACK. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.

TL* THE CONTACT OWNS A 2011 BMW 550I. WHEN THE VEHICLE WAS STARTED, THE "ADD COOLANT" WARNING INDICATOR ILLUMINATED. THE CONTACT ADDED COOLANT, BUT THE INDICATOR ILLUMINATED AGAIN APPROXIMATELY 30 DAYS LATER. AN UNKNOWN DEALER WAS CONTACTED VIA PHONE AND AN APPOINTMENT WAS SCHEDULED FOR DIAGNOSTIC TESTING AND REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 99,247.

TL* THE CONTACT OWNS A 2011 BMW 550I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V248000 (ENGINE AND ENGINE COOLING) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (BMW OF ANNAPOLIS, 31 OLD MILL BOTTOM RD, ANNAPOLIS, MD 21409, (410) 349-9312) WAS UNABLE TO VERIFY WHEN THE REMEDY AND PARTS WOULD BE SUPPLIED FROM THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2011 BMW 550I. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A SUDDEN LOSS OF POWER AND STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO A DEALER (GLOBAL IMPORTS BMW, 500 INTERSTATE N PKWY, ATLANTA, GA 30339, (800) 294-1853) WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN WAS FAULTY AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE DEALER AND THE MANUFACTURER INDICATED THAT THERE WAS NO RECALL TO PROVIDE A SOLUTION. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

TL* THE CONTACT OWNS A 2011 BMW 550I. WHILE DRIVING UNKNOWN SPEEDS, A FUEL ODOR WAS DETECTED IN THE REAR OF THE VEHICLE AS WELL AS SMOKE IN THE FRONT OF THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP FAILED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO CRITZ BMW SAVANNAH (7009 ABERCORN ST, SAVANNAH, GA 31406) WHERE IT WAS AGAIN DIAGNOSED WITH A FUEL PUMP FAILURE. THE VEHICLE WAS REPAIRED AGAIN. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V746000 (FUEL SYSTEM, GASOLINE). THE FAILURE MILEAGE WAS 120,000.

REGARDING: N63 FUEL PUMP FAILURE ON 2011 BMW 550I GT VIN # [XXX] DEAR NHTSA RECENTLY I HAD A SERIOUS ISSUE RELATING TO THE FUEL DELIVERY SYSTEM ON MY 2011 BMW 550I GT. I WAS ACCELERATING ON A BUSY FREEWAY RAMP WITH MY TWO YOUNG SONS ABOARD, AND MY CAR WENT INTO LIMP MODE. THIS PUT US IN A PRECARIOUS SITUATION WHEN AT THE MOMENT I NEEDED BRISK ACCELERATION, MY CAR WAS UNABLE TO ACHIEVE EVEN 40MPH. IT ALMOST CAUSED ME TO HAVE AN ACCIDENT. I HAD NO CHOICE BUT TO GET THIS ISSUE SERVICED AT BMW OF SAN FRANCISCO SINCE THIS IS MY DAILY DRIVER. WHEN ALL WAS SAID AND DONE THE BILL CAME TO A LITTLE OVER $2100 WHICH INCLUDED ABOUT $450 IN DIAGNOSTICS. NOW THAT THE DUST HAS HAD A CHANCE TO SETTLE, I'D LIKE SOME RECOMPENSE ON THE FOLLOWING ISSUES. 'THE HIGH-PRESSURE FUEL PUMP FAILURE IS SAFETY RELATED AND SHOULD BE COVERED UNDER THE SAME WARRANTY AS THE LOW-PRESSURE FUEL PUMP WHICH CARRIES AN EXTENDED 10-YEAR WARRANTY ON THESE CARS AND, WHICH ALSO HAS A TENDENCY TO FAIL AT INOPPORTUNE MOMENTS 'IN CLOSING, THIS CAR WAS ALWAYS SERVICED AT THE DEALER, AND WENT THROUGH THE CUSTOMER CARE PROGRAM A COUPLE OF YEARS AGO. I FEEL THAT BMW SHOULD ALSO COVER THESE FUEL PUMPS AS PART OF THIS PROGRAM AND I'M ASKING FOR YOU TO REFUND THE COST OF THIS SERVICE. 'PLEASE REGISTER MY COMPLAINT, IF ENOUGH PEOPLE EXPERIENCE THIS ISSUE AND REGISTER EACH INCIDENT, BMW HAS A CUSTOMER REIMBURSEMENT PROGRAM AND I WOULD BE ABLE TO GET MY $2086.25 BACK FOR THIS SAFETY RELATED REPAIR. [XXX], MONTARA ,CA INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

OUR CAR'S ELECTRICAL PANEL LIT UP BEFORE THE CAR STALLED ON TWO SEPARATE OCCASIONS. THE FIRST TIME, BMW REPLACE THE BATTERY. THE SECOND TIME, BMW REPLACED THE ALTERNATOR. 12 DAYS AFTER BEING SERVICED BY BMW, OUR HOUSE BURNED DOWN DUE TO A FIRE ORIGINATING ON THE FRONT LEFT SIDE OF THE BMW. THAT AFTERNOON, MY HUSBAND HAD COME HOME FROM WORK, PARKED THE CAR IN THE GARAGE, AND TURNED IT OFF. THE FIRE STARTED WITHIN 30MINUTES OF BEING SHUT OFF AND PARKED. WE RECEIVED A LETTER IN THE MAIL INFORMING US OUR BMW WAS UNDER RECALL FOR A MALFUNCTIONING FUEL PUMP INJECTOR.