2011 BMW 550I

I RECEIVED A CARD IN THE MAIL FROM BMW OF NORTH AMERICA INFORMING ME THAT THERE WAS A RECALL ON THE FUEL PUMP OF MY 2011 BMW 550I. WHEN WE CALLED THE DEALERSHIP IN AMARILLO TEXAS, AUTOPLEX BMW, WE WERE TOLD BY THE SERVICE MANAGER [XXX] THAT WE ARE WELCOME TO BUY NEW CARS FROM THEM BUT THEY WILL NO LONGER HONER WARRANTY OR RECALL WORK FOR ANYONE WITH THE LAST NAME [XXX] OR WHO IS RELATED TO OR AFFILIATED WITH [XXX] IS THERE ANY ASSISTANCE YOU CAN GIVE WITH THIS MATTER? [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT *TR

THIS VEHICLE HAS HAD MULTIPLE RECALLS. THE LATEST ONE WAS CAMPAIGN NO. 18V-248. BMW HAS YET TO DO ANYTHING FOR MY VEHICLE, EVEN AFTER IT BURNT ITSELF TO THE GROUND AND A PORTION OF MY HOME. THEY DID NOT ADD ANY EXPLANATION OR ATTEMPT TO INVESTIGATE THIS SITUATION. IT IS STILL UNDEFINED HOW THIS VEHICLE LIT ITSELF ON FIRE AS IT WAS PARKED AND TURNED OFF SITTING IN MY GARAGE, AFTER JUST BEING DRIVEN 5-10 MINUTES BEFORE THE FIRE STARTED.

TL* THE CONTACT OWNS A 2011 BMW 550I. WHILE DRIVING UNKNOWN SPEEDS, A FUEL ODOR WAS DETECTED IN THE REAR OF THE VEHICLE AS WELL AS SMOKE IN THE FRONT OF THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP FAILED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO CRITZ BMW SAVANNAH (7009 ABERCORN ST, SAVANNAH, GA 31406) WHERE IT WAS AGAIN DIAGNOSED WITH A FUEL PUMP FAILURE. THE VEHICLE WAS REPAIRED AGAIN. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V746000 (FUEL SYSTEM, GASOLINE). THE FAILURE MILEAGE WAS 120,000.

REGARDING: N63 FUEL PUMP FAILURE ON 2011 BMW 550I GT VIN # [XXX] DEAR NHTSA RECENTLY I HAD A SERIOUS ISSUE RELATING TO THE FUEL DELIVERY SYSTEM ON MY 2011 BMW 550I GT. I WAS ACCELERATING ON A BUSY FREEWAY RAMP WITH MY TWO YOUNG SONS ABOARD, AND MY CAR WENT INTO LIMP MODE. THIS PUT US IN A PRECARIOUS SITUATION WHEN AT THE MOMENT I NEEDED BRISK ACCELERATION, MY CAR WAS UNABLE TO ACHIEVE EVEN 40MPH. IT ALMOST CAUSED ME TO HAVE AN ACCIDENT. I HAD NO CHOICE BUT TO GET THIS ISSUE SERVICED AT BMW OF SAN FRANCISCO SINCE THIS IS MY DAILY DRIVER. WHEN ALL WAS SAID AND DONE THE BILL CAME TO A LITTLE OVER $2100 WHICH INCLUDED ABOUT $450 IN DIAGNOSTICS. NOW THAT THE DUST HAS HAD A CHANCE TO SETTLE, I'D LIKE SOME RECOMPENSE ON THE FOLLOWING ISSUES. 'THE HIGH-PRESSURE FUEL PUMP FAILURE IS SAFETY RELATED AND SHOULD BE COVERED UNDER THE SAME WARRANTY AS THE LOW-PRESSURE FUEL PUMP WHICH CARRIES AN EXTENDED 10-YEAR WARRANTY ON THESE CARS AND, WHICH ALSO HAS A TENDENCY TO FAIL AT INOPPORTUNE MOMENTS 'IN CLOSING, THIS CAR WAS ALWAYS SERVICED AT THE DEALER, AND WENT THROUGH THE CUSTOMER CARE PROGRAM A COUPLE OF YEARS AGO. I FEEL THAT BMW SHOULD ALSO COVER THESE FUEL PUMPS AS PART OF THIS PROGRAM AND I'M ASKING FOR YOU TO REFUND THE COST OF THIS SERVICE. 'PLEASE REGISTER MY COMPLAINT, IF ENOUGH PEOPLE EXPERIENCE THIS ISSUE AND REGISTER EACH INCIDENT, BMW HAS A CUSTOMER REIMBURSEMENT PROGRAM AND I WOULD BE ABLE TO GET MY $2086.25 BACK FOR THIS SAFETY RELATED REPAIR. [XXX], MONTARA ,CA INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

OUR CAR'S ELECTRICAL PANEL LIT UP BEFORE THE CAR STALLED ON TWO SEPARATE OCCASIONS. THE FIRST TIME, BMW REPLACE THE BATTERY. THE SECOND TIME, BMW REPLACED THE ALTERNATOR. 12 DAYS AFTER BEING SERVICED BY BMW, OUR HOUSE BURNED DOWN DUE TO A FIRE ORIGINATING ON THE FRONT LEFT SIDE OF THE BMW. THAT AFTERNOON, MY HUSBAND HAD COME HOME FROM WORK, PARKED THE CAR IN THE GARAGE, AND TURNED IT OFF. THE FIRE STARTED WITHIN 30MINUTES OF BEING SHUT OFF AND PARKED. WE RECEIVED A LETTER IN THE MAIL INFORMING US OUR BMW WAS UNDER RECALL FOR A MALFUNCTIONING FUEL PUMP INJECTOR.

TL* THE CONTACT OWNS A 2011 BMW 550I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V746000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT OFFER ANY ASSISTANCE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

THE 2011 BMW 550I HAD JUST RECENTLY BEEN PARKED AND TURNED OFF. AFTER NO MORE THAN 10 MINUTES AFTER IT WAS PARKED, IT BURST INTO FLAMES COMING FROM THE ENGINE COMPARTMENT ON THE PASSENGER SIDE. THEN VERY QUICKLY SPREAD THROUGHOUT THE ENTIRE CAR. THE CAR WAS PARKED IN AN ATTACHED GARAGE THUS NOT ONLY COMPLETELY BURNING THE CAR TO THE GROUND BUT ALSO PARTIALLY BURNING THE HOME DOWN AS WELL. RESULTING IN OVER $250,000 IN DAMAGE. THIS VEHICLE HAD ONE OF THE N63 ENGINES IN IT WHICH BMW HAD THREE VOLUNTEER RECALLS TO "CORRECT" THE FUEL INJECTOR ISSUE. 5 MONTHS PRIOR TO THE FIRE, A CERTIFIED BMW DEALERSHIP EXECUTED THE THIRD ATTEMPT AT THIS RECALL. THIS BMW WAS ALSO UNDER A FULL COVERAGE MAINTENANCE WARRANTY, THUS IT HAD ONLY BEEN TO CERTIFIED BMW SERVICE CENTERS. DURING THE LAST RECALL UNDER CAMPAIGN 0013480200 SIB 11 16 14 IN CONJUNCTION WITH SIB 11 06 14 AND 61 30 14, THE OIL LIFE MILEAGE WAS REDUCED FROM 15,000 MILES TO 10,000 MILES WITH THE BMW SERVICE CENTER EXPLAINING THAT WAS PART OF THE CAMPAIGN BMW NA REQUESTED TO SERVICE THE VEHICLES MORE FREQUENTLY. WHEN I ASKED THE BMW REPRESENTATIVE ABOUT THIS SPECIFICALLY AT THE FIRE INVESTIGATION HE SAID IT WAS DUE TO "EPA REQUIREMENTS". HAD NOTHING TO DO WITH THE KNOWN ENGINE ISSUES THAT BMW HAS BEEN ATTEMPTING TO ADDRESS SINCE 2013.