2011 BMW 535I

Been fixing an unknown issue due to fuel presure, loss of engine power and car gets extra hot but doesn’t over heat, I have fixed the issue more on 2 different occasions. I didn’t pass the smog text so that’s when I was told to check for any recalls, now the issues returned with same problems and probably won’t pass smog again. I have all recorded from all the years of maintenance and I’m very diligent on on time maintenance or if theirs is any kind of malfunction. I’m now addressing the situation to you as I believe that there’s something wrong that’s beyond my control. I’ve also encountered other people with same vehicle with similar issues.

Hello, I received a recall notice almost 6 months ago on my car and I have been in contact with BMW Corporate and they have been completely useless (This is my first BMW and it will be my last). I haven't been able to drive my car for almost 6 months due to the VANOS engine bolt recall. My car has been experiencing the symptoms of stalling, loss of power and it has gone into Safe mode. I have called McKenna BMW in Norwalk and was told not to drive the car because it isn't safe to do so. and by the Owner of Orange Motors who is a Specialty Shop for BMW owners. I have called BMW Corporate numerous times and sent multiple emails ( i can't even get a response to my emails) and cant get any assistance in getting my car fixed. I asked BMW for assistance in getting a rental car and they said that is the responsibility of the dealership and the dealership is telling me that I need to call BMW Corporate. I spoke to a woman named Jenny at BMW corporate about 2 - 3 weeks ago and she told me to call the dealership and explain what is going on with my car and request that a special case be opened so rush my parts needed to fix my car and I still can't get any help. I have called Sterling BMW & Crevier BMW and they made it very clear they do not have the parts to fix my car, I mentioned what BMW corporate told me and they acted like they had no clue what I was talking about. I told them that my car is dead in my garage as it has been sitting for about 6 months. I just keep getting passed around and all I am trying to do is get my car fixed so I can drive it. I have had a rental car for 6 months now because I can't drive my own car as it is unsafe. I would just like my car fixed please assist me in getting help from BMW because they keep brushing me off. Can I pay to have the car fixed and get reimbursed? This is their product/brand and they should offer better assistance in getting it fixed. It's ridiculous that it's been 6 months and still no repair options. What a joke.

The contact owns a 2011 BMW 535i. The contact stated while jump-starting another vehicle in the driveway, he reversed to park the vehicle by the side of the other vehicle; however, the vehicle surged and accelerated unintendedly. The contact stated that he depressed the brake pedal, but the vehicle failed to respond. There was no warning light illuminated. The vehicle sped into the garage, hit equipment, and hit the contact's wife. The contact stated that he then shifted into drive (D) to drive out of the garage; however, the failure recurred. The vehicle sped through the driveway, struck a stone retaining wall, and entered the roadway. The contact stated that he slightly steered the vehicle to the right and hit a utility pole to stop the vehicle. The air bags did not deploy. The contact hit his forehead against the rearview mirror and sustained a bruise. The contact's wife sustained a fractured left lower leg. The ambulance transported the contact's wife to the hospital, where she underwent surgery. A police report was filed. The vehicle was towed to a tow lot. The insurance company then towed the vehicle to another tow lot, where the damage was being estimated. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 57,000.

CarMax sold me a car but rolled back the odometer before I took possession. Autocheck report shows mileage of 59,964 on June 16, 2014 and 57,116 on Sep 16, 2014 when I bought it. I never saw this report until I tried to trade it in last week. Offered 1/2 of value bc of tampering. I called CarMax to correct this and they said they aren't liable bc the title says Actual Mileage even though they know it's not.