IllustrationI HAD 2 TIRES GO SUDDENLY FLAT ON THE SAME DAY. CAR HAD ONLY 4500 MILES AT THE TIME. NO OBVIOUS PUNTURE OR DAMAGE. REPLACED AT MY EXPENSE AT LOCAL TIRE DEALER BECAUSE BMW DEALER DID NOT HAVE IN STOCK. 1 WEEK LATER, I READ ABOUT NHTSA RECALL #00V383 AND CONTACTED BOTH DEALER AND BMW USA AFTER DEALER REPLIED THAT HE WAS UNAWARE O…
Read full complaint
I HAD 2 TIRES GO SUDDENLY FLAT ON THE SAME DAY. CAR HAD ONLY 4500 MILES AT THE TIME. NO OBVIOUS PUNTURE OR DAMAGE. REPLACED AT MY EXPENSE AT LOCAL TIRE DEALER BECAUSE BMW DEALER DID NOT HAVE IN STOCK. 1 WEEK LATER, I READ ABOUT NHTSA RECALL #00V383 AND CONTACTED BOTH DEALER AND BMW USA AFTER DEALER REPLIED THAT HE WAS UNAWARE OF RECALL. AFTER HAVING HIM RESEARCH FURTHER, I WAS SIMPLY TOLD THAT MY BMW 330XI, MANUFACTURED DURING THE QUESTIONED TIMEFRAME WAS NOT INCLUDED IN RECALL. I GOT THE SAME FROM BMW USA. I QUESTION HOW 2 VIRTUALLY BRAND NEW TIRES WOULD BOTH GO FLAT ON THE SAME DAY AT THE SAME TIME? I CONTACTED CONTINENTAL TIRES WHO WERE ALSO UNAWARE OF THE RECALL AND AFTER EXPLAINING THEM THESE CIRCUMSTANCES, THEY READILY AGREED TO REIMBURSE ME $100 AS A GOOD FAITH GESTURE. I PAID OVER $400 FOR THE TIRES, PLUS BALANCING, PLUS HAD TO RENT A CAR FOR A WEEK SINCE BMW AND LOCAL TIRE CENTER DID NOT HAVE IN STOCK. I'M NOT CONVINCED THAT BMW HAS FAITHFULLY RESOLVED THIS ISSUE WITH ME, SINCE THEY DID NOT EVEN INSPECT THE WHEELS AFTER MY NEW TIRES WERE MOUNTED. I DON'T THINK THEY COULD TELL WHETHER OF NOT THE FIRST SET WERE MOUNTED PROPERLY OR NOT AND HAVE SIMPLY DISMISSED ME WITHOUT ANY ASSURANCE OR VERIFICATION THAT MY BMW WASN'T POSSIBLY AFFECTED BY THIS MANUFACTURING PROBLEM. PLEASE CONTACT ME AT 630-620-7348 IF THERE IS ANYTHING YOU CAN PROVIDE OR FOLLOW UP ON TO TRULY SEE WHETHER I AM OWED NEW WHEELS, REIMBURSEMENT, ETC. THANK YOU IN ADVANCE, BARRY GLUSTOFF. *AK (TIRESIZE: 17)