2005 Big Dog Ridgeback

TL* THE CONTACT OWNS A 2005 BIG DOG RIDGEBACK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 09V147000 (WHEELS: CENTER SECTION) IN JUNE 2009. HE STATED THAT HE WAS INFORMED BY THE DEALER THAT THE REPLACEMENT WHEEL WOULD BE ARRIVING SOON IN ORDER FOR THE VEHICLE TO BE REPAIRED UNDER THE RECALL. THE PART NEVER ARRIVED AND THE VEHICLE WAS NOT REPAIRED WITHIN A REASONABLE AMOUNT OF TIME. THE CONTACT WAS CONCERNED WITH THE POTENTIAL OF THE REAR WHEEL FRACTURING FROM THE VEHICLE AND CAUSING DAMAGE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE CURRENT MILEAGE WAS 6,400. UPDATED 01/21/11 *BF UPDATED 04/04/11

TL* THE CONTACT OWNS A 2005 BIG DOG RIDGEBACK MOTORCYCLE. HE RECEIVED NOTIFICATION OF A RECALL CAMPAIGN (NHTSA CAMPAIGN ID NUMBER 09V147000: WHEELS: CENTER SECTION) ON MAY 29, 2009. THE DEALER WAS CONTACTED SEVERAL TIMES IN AN ATTEMPT TO SECURE AN APPOINTMENT FOR A RECALL REPAIR; HOWEVER, THE DEALER INFORMED HIM EACH TIME THAT THE PARTS NEEDED TO PERFORM THE REPAIRS WERE NOT YET AVAILABLE. THE MANUFACTURER VERIFIED THE THAT PARTS MAY POSSIBLY BE ON BACK ORDER FOR SIX MONTHS. THE CONTACT STATED THAT THE RECALL REPAIR EXCEEDED A REASONABLE AMOUNT OF TIME TO ADDRESS THE FAILURE IN THE VEHICLE. THE FAILURE MILEAGE WAS 8,000 AND THE CURRENT MILEAGE WAS 10,000.

TL*THE CONTACT OWNS A 2005 BIG DOG RIDGE BACK. THE CONTACT RECEIVED A RECALL NOTICE STATING THAT THE REAR WHEEL COULD CRACK OR COME APART AND NEEDED TO BE REPLACED. THE MOTORCYCLE WAS TAKEN TO A DEALER BUT AFTER INSPECTING THE WHEEL THEY DECIDED THAT THEY COULD NOT REPAIR THE VEHICLE. THE BIG DOG MANUFACTURER ADVISED HIM TO TRY ANOTHER DEALER. HE TRIED ANOTHER DEALER OVER A YEAR AGO AND THEY HAVE NOT BEEN ABLE TO GET THE MANUFACTURER TO SEND THEM THE WHEEL TO REPAIR THE MOTORCYCLE. HE CONTINUED TO CALL THE MANUFACTURER BUT WAS NOT GETTING A FAVORABLE ANSWER AS TO WHEN HE WOULD GET A NEW WHEEL SO THAT THE REPAIR WOULD BE COMPLETE. THE FAILURE MILEAGE WAS 6,000. UPDATED 04-15-10 *BF

TL* THE CONTACT OWNS A 2005 BIG DOG RIDGEBACK MOTORCYCLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER IN REFERENCE TO RECALL CAMPAIGN ID NUMBER 09V147000 (WHEELS:CENTER SECTION). THE RECALL REMEDY HAS NOT BEEN PERFORMED DUE TO THE UNAVAILABILITY OF THE PART REQUIRED FOR THE REPAIR. THE PART WAS ON NATIONAL BACK-ORDER. HE HAS BEEN WAITING FOR SIX MONTHS FOR A REMEDY. THE CURRENT MILEAGE WAS 2,100. UPDATED 11/23/09 *BF UPDATED 11/24/09.*JB

TL*THE CONTACT OWNS A 2005 BIGDOG RIDGEBACK MOTORCYCLE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 09V147000 (WHEELS:CENTER SECTION) IN MAY OF 2009 AND IMMEDIATELY CALLED THE DEALER. THE DEALER STATED THAT THE WHEEL WAS ON BACK ORDER FOR APPROXIMATELY SIX MONTHS, BUT ADVISED THE CONTACT TO SCHEDULE AN APPOINTMENT. THE MANUFACTURER CONFIRMED THAT THE PART WAS ON BACK ORDER AND STATED THAT NOTHING COULD BE DONE TO ASSIST. THE CONTACT FEELS THAT A REASONABLE AMOUNT OF TIME HAS PASSED IN ORDER TO RECEIVE THE RECALL REPAIR. THE FAILURE AND CURRENT MILEAGES WERE 9,600.