2000 Audi Tt

I WAS INFORMED ABOUT AN ENGINE COMPONENT RECALL INVOLVING THE WATER PUMP THAT WAS USED WHEN REPLACING THE TIMING COMPONENTS AT THE VEHICLE'S 100,000 MILE SERVICE INTERVAL. THE VEHICLE TENDS TO START RUNNING A LITTLE OVER NORMAL OPERATING TEMPERATURE WHILE SITTING STILL FOR MORE THAN 5-8 MINUTES AFTER DRIVING IN WEATHER OVER 60 DEGREES FAHRENHEIT. THE VEHICLE ALSO RUNS AT HIGHER TEMPERATURE THAN NORMAL WHEN DRIVING IN SLOWER TRAFFIC (UNDER 35MPH) I BELIEVE THE WATER PUMP USED IS PART OF THE RECALL.

I AM REACHING OUT TO YOU AFTER OUR ATTEMPTS TO REACH A SATISFACTORY RESOLUTION TO OUR 2000 AUDI TT CONCERNS HAS NOT BEEN RESOLVED. I WILL SUMMARIZE OUR NEEDS/CONCERNS FOR YOU. WE PURCHASED OUR NEW 2000 AUDI TT IN 2000. WE HAVE HAD ALL REGULAR SERVICE AND REPAIRS DONE AT AN AUDI AUTHORIZED DEALER IN NORTH SCOTTSDALE, AZ AND BETWEEN 2005-2009, WHILE LIVING/WORKING FOR A SHORT-TERM IN SAN JOSE, CA. WE PUT MINIMAL MILES ON THIS VEHICLE AS A SECOND AUTOMOBILE. OUR CURRENT MILEAGE IS 82,000 MILES. IN 2005, AT 53,813 MILES, WE HAD REGULAR SERVICE PERFORMED AT STEVENS CREEK AUDI, IN SAN JOSE, CA. DURING THAT VISIT, WE STATED CONCERN OVER THE INSTRUMENT CLUSTER PANEL'S WARNING OF A PROBLEM WITH OUR HEADLIGHTS, LOW BEAMS OR PARKING LIGHTS. THE TECHNICIAN REPLACED THE RUNNING LIGHT BULBS BUT THE PROBLEM WITH THE INSTRUMENT CLUSTER PANEL CONTINUED AND HAS BECOME INCREASINGLY WORSE WITH MORE FAILURES TO THIS DATE, SUCH AS THE GAS GAUGE DOES NOT OPERATE, THE DIGITAL READOUT IS DIFFICULT TO READ, ETC. WHEN WE INVESTIGATED THE INSTRUMENT PANEL CONCERN WITH OUR TECHNICIAN RECENTLY IN SCOTTSDALE, WE LEARNED, BY LOOKING ONLINE, OF THE CLASS ACTION LAWSUIT AND AUDI'S FREE REPAIR OFFER (SEE INFORMATION BELOW). WE HAD NO KNOWLEDGE OF THIS IN 2008 ' OTHERWISE, WE WOULD HAVE HAD THE REPAIR DONE IN THE TIMEFRAME GIVEN. WE HAVE ASKED OUR DEALER TO EXTEND THIS FREE REPAIR TO US IN LIGHT OF THE ABOVE, ESPECIALLY SINCE WE WERE EXPERIENCING PROBLEMS WITH THE INSTRUMENT CLUSTER PANEL BEFORE AND DURING THIS TIME PERIOD NOTED ABOVE. WE HAVE NOT BEING ABLE TO GET THIS RESOLVED AND SO WE ARE HOPING THAT YOU WILL, AT YOUR CORPORATE LEVEL OF AUTHORITY, BE ABLE TO MEET OUR NEEDS. THANK YOU FOR YOUR TIME AND ATTENTION TO OUR REQUEST. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR