2017 Audi SQ5

The contact owns a 2017 Audi SQ5. The contact stated there was excessive heat coming from the engine. Additionally, there was moisture on the water pump. A message stating “Pull Over Immediately” was displayed. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the water pump failed and needed to be replaced. The manufacturer was notified of the failure however, no further assistance was provided. The failure mileage was approximately 30,000.

THE STEERING SYSTEM FROZE DURING OPERATION. SENSORS INDICATED CAR IS NOT SAFE TO DRIVE. THERE WAS HEAVY RAIN STORM PRIOR TO THE FAILURE WHICH ALLOWED WATER INTO STEERING RACK MODULE. THIS IS A REOCCURRING PROBLEM WITH AUDI SQ5 BASED ON MY RESEARCH AFTER INCIDENT. MY CONCERN THIS SYSTEM FAILURE COULD HAVE CAUSED A CATASTROPHIC ACCIDENT IF FAILURE OCCURRED DURING HIGH SPEEDS AND HIGH TRAFFIC. ALSO, THE CAR HAD ITS REGULAR MAINTENANCE A FEW WEEK PRIOR TO INCIDENT.

TL THE CONTACT'S WIFE OWNS A 2017 AUDI SQ5. WHILE PULLING INTO A PARKING SPACE, THE VEHICLE SUDDENLY ACCELERATED WITHOUT WARNING. THE VEHICLE STRUCK THE CONCRETE HOLDING THE STREET LIGHT IN FRONT OF THE PARKING SPACE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 24,000.

TL* THE CONTACT OWNS A 2018 (NA) AUDI SQ5. THE CONTACT STATED THAT THE VEHICLE WAS DELIVERED TO HIS RESIDENCE BY THE DEALER (BEVERLY HILLS AUDI IN BEVERLY HILLS, CALIFORNIA) AND WAS PARKED IN FRONT OF THE HOUSE. ON AUGUST 2, 2017, THE CONTACT ATTEMPTED TO PROGRAM THE CELLULAR PHONE AND THE OTHER FEATURES THAT THE NEW VEHICLE OFFERED. THE CONTACT PRESSED A BUTTON THAT CHANGED THE DRIVING MODE AND A PARKING BRAKE ERROR MESSAGE ILLUMINATED, ASKING THE DRIVER TO CONTACT AUDI TECHNICAL SUPPORT. THE CONTACT ALSO STATED THAT THE ANTI LOCK BRAKE SYSTEM FAILED MESSAGE ILLUMINATED AND ADVISED THE CONTACT TO CONTACT AUDI TECHNICAL SUPPORT. THE CONTACT CALLED THE DEALER (BEVERLY HILLS AUDI) AND WAS ADVISED TO DRIVE THE VEHICLE AROUND THE BLOCK TO SEE IF THE MESSAGE ERASED ITSELF AND, IF SO, NOT TO CALL BACK AGAIN. THE MANUFACTURER HAD THE VEHICLE TOWED TO ANOTHER DEALER (SANTA MONICA AUDI IN SANTA MONICA, CALIFORNIA). THE MANUFACTURER WAS NOTIFIED AND PROVIDED CASE NUMBER: 171182952. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 37.