Large fuel leak from fuel pump flange. Vehicle has had the recall 20W9 performed in 2018 as can be seen by the black butyl sticker on the assembly. However, this failed to prevent the flange from cracking and subsequently creating a large fuel leak. This is the very failure the recall was intended to prevent. Part is available f…
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Large fuel leak from fuel pump flange. Vehicle has had the recall 20W9 performed in 2018 as can be seen by the black butyl sticker on the assembly. However, this failed to prevent the flange from cracking and subsequently creating a large fuel leak. This is the very failure the recall was intended to prevent. Part is available for inspection if necessary as well as work order from original recall.
NHTSA ODI #11550028
65,000 miles · Apr 6, 2021
Fuel/propulsion System
ISSUE IS SIMILAR TO NHTSA CAMPAIGN ID 16V660000, THE FUEL CAP FLANGE HAS BUTYL TAPE ON IT AND HAS STARTED LEAKING FUEL. THE GARAGE HAS A STRONG FUEL ODOR AND IS A FIRE HAZARD. THE PART IS ABOUT 250 DOLLARS, DIAGNOSIS WAS 150 AND INSTALLATION IS ABOUT 1.5 HOUR WHICH IS A GRAND TOTAL OF 750 DOLLARS. WHY IS MY VIN NOT IN THE RECALL…
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ISSUE IS SIMILAR TO NHTSA CAMPAIGN ID 16V660000, THE FUEL CAP FLANGE HAS BUTYL TAPE ON IT AND HAS STARTED LEAKING FUEL. THE GARAGE HAS A STRONG FUEL ODOR AND IS A FIRE HAZARD. THE PART IS ABOUT 250 DOLLARS, DIAGNOSIS WAS 150 AND INSTALLATION IS ABOUT 1.5 HOUR WHICH IS A GRAND TOTAL OF 750 DOLLARS. WHY IS MY VIN NOT IN THE RECALL, IF ITS A DEFLECTIVE PART, RECOGNIZED BY AUDI.
NHTSA ODI #11406727
102,000 miles · Dec 24, 2020
Fuel/propulsion System
FUEL PUMP CRACKED AND WAS LEAKING FUEL ON MY GARAGE FLOOR WHICH COULD CASE A CATASTROPHIC FIRE.
NHTSA ODI #11384863
135,000 miles · Sep 16, 2019
Fuel/propulsion System
TL* THE CONTACT OWNS A 2010 AUDI Q7. THE CONTACT NOTICED A STRONG FUEL ODOR NEAR THE REAR DRIVER'S SIDE DOOR. THE CONTACT MENTIONED THAT THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 16V660000 (FUEL SYSTEM, GASOLINE) IN 2016. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. AUDI ALBUQUERQUE (8900 PA…
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TL* THE CONTACT OWNS A 2010 AUDI Q7. THE CONTACT NOTICED A STRONG FUEL ODOR NEAR THE REAR DRIVER'S SIDE DOOR. THE CONTACT MENTIONED THAT THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 16V660000 (FUEL SYSTEM, GASOLINE) IN 2016. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. AUDI ALBUQUERQUE (8900 PAN AMERICAN FWY NE, ALBUQUERQUE, NM 87113, (505) 821-4000) WAS CONTACTED AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN THE SECOND RECALL FOR THE FAILURE. THE DEALER STATED THAT THE VEHICLE NEEDED TO BE DIAGNOSED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 135,000.
NHTSA ODI #11255936
115,000 miles · Feb 8, 2018
Fuel/propulsion System
CAR DECELERATES RAPIDLY WHILE DRIVING EVEN THROUGH YOU HAVE PRESSURE ON THE ACCELERATOR. THEN FEW JERKS HAPPEN AND CAR RETURNS BACK TO NORMAL ACCELERATION. THIS WHOLE PROCESS REPEATS INTERMITTENTLY. THIS FIRST HAPPENED ON A BUSY FREEWAY. THEN THIS HAS BEEN REPEATING FREQUENTLY. AUDI IS UNABLE TO FIGURE OUT THE PROBLEM AND ARE SU…
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CAR DECELERATES RAPIDLY WHILE DRIVING EVEN THROUGH YOU HAVE PRESSURE ON THE ACCELERATOR. THEN FEW JERKS HAPPEN AND CAR RETURNS BACK TO NORMAL ACCELERATION. THIS WHOLE PROCESS REPEATS INTERMITTENTLY. THIS FIRST HAPPENED ON A BUSY FREEWAY. THEN THIS HAS BEEN REPEATING FREQUENTLY. AUDI IS UNABLE TO FIGURE OUT THE PROBLEM AND ARE SUGGESTING REPLACING THE WHOLE FUEL SYSTEM WHICH MAY POTENTIALLY FIX THE PROBLEM. THEY ARE NOT SURE. I AM NOT SURE IF THIS IS A MANUFACTURING ISSUE WHICH CAN START HAPPENING TO OTHER VEHICLES. BUT THIS IS DEFINITELY A DANGEROUS SAFETY ISSUE.
NHTSA ODI #11071784
72,000 miles · Jul 20, 2015
Fuel/propulsion System
TL* THE CONTACT OWNS A 2010 AUDI Q7. WHEN THE BRAKE PEDAL WAS DEPRESSED AND RELEASED, THERE WAS AN ABNORMAL ODOR OF FUEL INSIDE THE VEHICLE. THE FAILURE RECURRED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP CAP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE…
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TL* THE CONTACT OWNS A 2010 AUDI Q7. WHEN THE BRAKE PEDAL WAS DEPRESSED AND RELEASED, THERE WAS AN ABNORMAL ODOR OF FUEL INSIDE THE VEHICLE. THE FAILURE RECURRED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP CAP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 72,000. MA 10/16/15 UPDATED 11/28/217*CN
NHTSA ODI #10735110
51,000 miles · May 13, 2013
Fuel/propulsion System
LOST ACCELERATION, WOULD NOT TAKE ANY THROTTLE INPUT. STARTED TO SLOW DOWN, EPC LITE CAME ON AN STARTED FLASHING. SPEED CONTINUED TO DROP FOR THE NEXT 10 MILES. GOT OFF AT THE FIRST EXIT THAT CAME UP ON THE I5. AS I CAME OFF THE FWY I WAS DOWN TO 25 MPH. AT THE FIRST LITE I HAD TO STOP, THE ENGINE QUIT, I THEN TURNED RIGHT IT WA…
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LOST ACCELERATION, WOULD NOT TAKE ANY THROTTLE INPUT. STARTED TO SLOW DOWN, EPC LITE CAME ON AN STARTED FLASHING. SPEED CONTINUED TO DROP FOR THE NEXT 10 MILES. GOT OFF AT THE FIRST EXIT THAT CAME UP ON THE I5. AS I CAME OFF THE FWY I WAS DOWN TO 25 MPH. AT THE FIRST LITE I HAD TO STOP, THE ENGINE QUIT, I THEN TURNED RIGHT IT WAS DOWN HILL SO THE CAR GLIDED WITH NO POWER STEERING OR BRAKES. MADE IT INTO A PARKING LOT TO A SAFE PLACE TO PARK. CAR WOULD NOT RESTART. HAD IT TAKEN BY FLAT BED TO OUR AUDI DEALERSHIP 107 MILES AWAY. DEALER SAID THAT THE HIGH PRESSURE FUEL PUMP FAILED AND CONTAMINATED THE COMPLETE FUEL SYSTEM. *TR
NHTSA ODI #10511796
29,000 miles · Oct 30, 2012
EngineFuel System, DieselFuel/propulsion System
TDI HIGH PRESSURE FUEL PUMP FAILURE WHILE ACCELERATING FROM RED LIGHT. THIS RESULTED IN LOSS OF POWER STEERING, POWER BRAKES AND STEERING WHEEL LOCKED WHILE PULLING CAR OVER. HAD CAR BEEN TRAVELING AT HIGH SPEED OR LESS EXPERIENCED DRIVER IT WOULD HAVE RESULTED IN AN ACCIDENT. *TR
NHTSA ODI #10482623
30,000 miles · Oct 18, 2012
EngineFuel System, DieselFuel/propulsion System
THIS IS A TDI VERSION OF THE Q7. THE HIGH PRESSURE FUEL PUMP FAILED DURING NORMAL USE AND SENT METAL PARTS THROUGH THE FUEL LINES, THROUGH THE FUEL FILTER AND INTO THE COMBUSTION CHAMBERS. AS A RESULT, THE ENGINE CEASED AND WE WERE LEFT STRANDED IN THE MIDDLE OF THE ROAD ON A WINDING CANYON ROAD. THE ENGINE BLOCK WAS DAMAGED;…
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THIS IS A TDI VERSION OF THE Q7. THE HIGH PRESSURE FUEL PUMP FAILED DURING NORMAL USE AND SENT METAL PARTS THROUGH THE FUEL LINES, THROUGH THE FUEL FILTER AND INTO THE COMBUSTION CHAMBERS. AS A RESULT, THE ENGINE CEASED AND WE WERE LEFT STRANDED IN THE MIDDLE OF THE ROAD ON A WINDING CANYON ROAD. THE ENGINE BLOCK WAS DAMAGED; THE CRANK SHAFT BENT, THE PISTONS DAMAGED THE HEADS AND MANY OTHER PARTS WERE DESTROYED. THE CAR WAS REPAIRED BY AN AUDI DEALER AND REQUIRED ALL NEW FUEL COMPONENTS (BUMPER TO BUMPER) AND A NEW ENGINE. THE CAR WAS IN THE SHOP FOR OVER A MONTH. *TR
Volkswagen Group of America, Inc. (Audi) is recalling certain 2009-2015 Q7 vehicles. The Gross Axle Weight Rating (GAWR) listed on the certification label is incorrect, which can allow the vehicle to be overloaded. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims," and Part 567, "Certification."
Consequence & remedy
Consequence: An overloaded vehicle can increase the risk of a crash.
Remedy: Dealers will install an overlay label containing the correct rear GAWR on top of the existing safety certification label, free of charge. Owner notification letters were mailed April 24, 2023. Owners may contact Audi's customer service at 1-800-253-2834. Audi's number for this recall is 50G5.
Additional source detail variants (2)
Equipment:other:labels
Volkswagen Group of America, Inc. (Audi) is recalling certain 2009-2015 Q7 vehicles. The Gross Axle Weight Rating (GAWR) listed on the certification label is incorrect, which can allow the vehicle to be overloaded. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims," and Part 567, "Certification."
Consequence: An overloaded vehicle can increase the risk of a crash.
Remedy: Dealers will install an overlay label containing the correct rear GAWR on top of the existing safety certification label, free of charge. Owner notification letters were mailed April 24, 2023. Owners may contact Audi's customer service at 1-800-253-2834. Audi's number for this recall is 50G5.
Tires
Volkswagen Group of America, Inc. (Audi) is recalling certain 2009-2015 Q7 vehicles. The Gross Axle Weight Rating (GAWR) listed on the certification label is incorrect, which can allow the vehicle to be overloaded. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection and Rims," and Part 567, "Certification."
Consequence: An overloaded vehicle can increase the risk of a crash.
Remedy: Dealers will install an overlay label containing the correct rear GAWR on top of the existing safety certification label, free of charge. Owner notification letters were mailed April 24, 2023. Owners may contact Audi's customer service at 1-800-253-2834. Audi's number for this recall is 50G5.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2007-2012 Audi Q7 and 2009-2012 Audi Q5 vehicles, previously repaired under NHTSA recall 16V-660. These vehicles were previously repaired with an interim repair of installing butyl tape to the fuel pump flange, until replacement remedy parts became available.
Consequence & remedy
Consequence: The butyl tape may not prevent fuel from leaking. A fuel leak in the presence of an ignition source can increase the risk of a fire.
Remedy: Volkswagen will notify owners, and dealers will replace the fuel pump flange and install butyl tape, free of charge. The recall began December 28, 2018. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 20BJ.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2009-2012 Audi Q5, and 2007-2012 Audi Q7 vehicles equipped with gasoline engines. The fuel pump flange on the affected vehicles may crack, allowing fuel to leak.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source increases the risk of a fire.
Remedy: Audi will notify owners, and dealers will inspect the flange, replacing any flanges that are cracked. If the flange is not cracked, dealers will clean the pump flange and install a butyl rubber band to protect the pump. These repairs will be made free of charge. The recall began November 9, 2016. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 20W9.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
The Office of Defects Investgation (ODI) opened EA11-003 on February 7, 2011, based on 160 complaints to ODI and Volkswagen involving high pressure fuel pump (HPFP) failures in model year (MY) 2009 through 2010 Volkswagen Jetta and Golf and Audi A3 TDI vehicles and questions regarding fuel sample results provided by Volkswagen as part of its response to PE10-034.During EA11-003, ODI analyzed design information, field experience and test data for MY 2009 through 2012 Volkswagen Jetta, Golf and Touareg and Audi A3 and Q7 vehicles equipped with TDI engines. Volkswagen has not identified any design or manufacturing defects in the subject TDI Clean Diesel pumps and has stated that the subject pumps were designed, tested and approved for use in the United States market, with substantial design margins for fuels that are out of specification.Volkswagen believes that misfueling with gasoline is the primary cause of HPFP drivetrain failures in the field.Only the Q7 vehicles were built with misfuel protection devices.In May 2013 Volkswagen initiated a service campaign to install misfuel protection devices in all MY 2009 through 2012 Jetta, Golf and A3 vehicles.Volkswagen implemented misfuel protection devices in all of the subject models beginning in MY 2013. ODI?s analysis of HPFP drivetrain failure incidents indicates that most failures do not result in engine stall while driving and, when pump drivetrain failure does result in stall while driving, it is usually preceded by numerous warning symptoms (e.g., glow plug warning lamp, chime, limp mode, and driveability symptoms).The failure data for the subject vehicles show relatively low stalling rates (less than one percent at three years in service) for each of the pump designs used in the subject vehicles.There have been no reports of crashes, injuries or fatalities related to the alleged defect. Based on these facts, this investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will continue to monitor complaints and other information relating to the alleged defect in the subject vehicles and take further action in the future if warranted.For additional information, see the closing report in the document file for EA11-003.
Additional source detail variants (2)
Fuel System, Diesel
The Office of Defects Investgation (ODI) opened EA11-003 on February 7, 2011, based on 160 complaints to ODI and Volkswagen involving high pressure fuel pump (HPFP) failures in model year (MY) 2009 through 2010 Volkswagen Jetta and Golf and Audi A3 TDI vehicles and questions regarding fuel sample results provided by Volkswagen as part of its response to PE10-034.During EA11-003, ODI analyzed design information, field experience and test data for MY 2009 through 2012 Volkswagen Jetta, Golf and Touareg and Audi A3 and Q7 vehicles equipped with TDI engines. Volkswagen has not identified any design or manufacturing defects in the subject TDI Clean Diesel pumps and has stated that the subject pumps were designed, tested and approved for use in the United States market, with substantial design margins for fuels that are out of specification.Volkswagen believes that misfueling with gasoline is the primary cause of HPFP drivetrain failures in the field.Only the Q7 vehicles were built with misfuel protection devices.In May 2013 Volkswagen initiated a service campaign to install misfuel protection devices in all MY 2009 through 2012 Jetta, Golf and A3 vehicles.Volkswagen implemented misfuel protection devices in all of the subject models beginning in MY 2013. ODI?s analysis of HPFP drivetrain failure incidents indicates that most failures do not result in engine stall while driving and, when pump drivetrain failure does result in stall while driving, it is usually preceded by numerous warning symptoms (e.g., glow plug warning lamp, chime, limp mode, and driveability symptoms).The failure data for the subject vehicles show relatively low stalling rates (less than one percent at three years in service) for each of the pump designs used in the subject vehicles.There have been no reports of crashes, injuries or fatalities related to the alleged defect. Based on these facts, this investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will continue to monitor complaints and other information relating to the alleged defect in the subject vehicles and take further action in the future if warranted.For additional information, see the closing report in the document file for EA11-003.
Fuel System, Other:delivery:fuel Pump
The Office of Defects Investgation (ODI) opened EA11-003 on February 7, 2011, based on 160 complaints to ODI and Volkswagen involving high pressure fuel pump (HPFP) failures in model year (MY) 2009 through 2010 Volkswagen Jetta and Golf and Audi A3 TDI vehicles and questions regarding fuel sample results provided by Volkswagen as part of its response to PE10-034.During EA11-003, ODI analyzed design information, field experience and test data for MY 2009 through 2012 Volkswagen Jetta, Golf and Touareg and Audi A3 and Q7 vehicles equipped with TDI engines. Volkswagen has not identified any design or manufacturing defects in the subject TDI Clean Diesel pumps and has stated that the subject pumps were designed, tested and approved for use in the United States market, with substantial design margins for fuels that are out of specification.Volkswagen believes that misfueling with gasoline is the primary cause of HPFP drivetrain failures in the field.Only the Q7 vehicles were built with misfuel protection devices.In May 2013 Volkswagen initiated a service campaign to install misfuel protection devices in all MY 2009 through 2012 Jetta, Golf and A3 vehicles.Volkswagen implemented misfuel protection devices in all of the subject models beginning in MY 2013. ODI?s analysis of HPFP drivetrain failure incidents indicates that most failures do not result in engine stall while driving and, when pump drivetrain failure does result in stall while driving, it is usually preceded by numerous warning symptoms (e.g., glow plug warning lamp, chime, limp mode, and driveability symptoms).The failure data for the subject vehicles show relatively low stalling rates (less than one percent at three years in service) for each of the pump designs used in the subject vehicles.There have been no reports of crashes, injuries or fatalities related to the alleged defect. Based on these facts, this investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will continue to monitor complaints and other information relating to the alleged defect in the subject vehicles and take further action in the future if warranted.For additional information, see the closing report in the document file for EA11-003.
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