2025 Audi Q6 E-TRON

On May 6, 2026, while operating the vehicle on a neighborhood street, the vehicle experienced a sudden, violent, and dangerous failure. After accelerating away from a stop sign, the vehicle was traveling at approximately 20-25 mph when, simultaneous with a warning message, it came to an immediate and abrupt stop. A number of error messages appeared in rapid succession on the vehicle’s MMI. Those messages referenced, among other things, drive battery errors, a major electrical system failure, and drivetrain issues. After the abrupt stop, the driver, attempted to restart the vehicle. Following one failed attempt, the vehicle restarted; however, after traveling approximately 30 feet, the vehicle again came to an abrupt, violent, and sudden stop. After several additional failed attempts to restart the vehicle, the driver allowed the vehicle to sit idle for approximately five minutes. The driver was then able to restart the vehicle and drive it, very cautiously and slowly, approximately two miles to a safe location. Once in a safe location, driver contacted the dealer who confirmed that the vehicle was unsafe to operate. The vehicle was towed to the dealership. On May 7, 2026, the dealer informed us that they had found “several different faults stored in the vehicle but those faults all basically contradict each other.” The dealer further informed us that they would need to contact Audi in Germany for guidance on how to proceed with diagnosis and repair. On May 22, 2026, the dealer informed us that "(w)e do need to drop the battery. There is a module in one of the battery cells that we are going to replace and also the module that controls the battery as well".

he contact owns a 2026 Audi E6. The contact stated that while driving at approximately 40 MPH, another driver abruptly cut in front of the contact’s vehicle in ongoing traffic, causing the contact to t-bone the other vehicle. The contact stated that none of the air bags deployed in the contact’s vehicle; however, the other vehicle’s air bags did deploy. No warning lights were illuminated prior to the crash. No immediate medical attention was sought; however, the contact later experienced abdominal pain, chest pain, and extensive bruising. Additionally, the contact’s spouse suffered back, shoulder, and knee pain following the crash. A police report was filed. The vehicle was towed from the scene and subsequently towed to the dealer; however, the vehicle was not diagnosed or repaired. The dealer informed the contact that the air bags were not designed to deploy because the crash occurred at a low speed. The manufacturer was notified of the failure. The failure mileage was approximately 12,000 miles.

[XXX] purchased a 2025 Audi Q6 e-tron (VIN: [XXX] ) on July 10, 2025. **Dec. 1–8, 2025 (4,236 mi):** Brought to Audi Denver with lane assist/front collision unavailable, driver profile error, and instrument cluster restarting while driving. Service Advisor Jeremy Bylsma diagnosed software issues and performed a KD2 update per TSB 2077141/4. Loaner provided. **Jan. 6, 2026 (4,773 mi):** Returned to Audi Denver reporting rear trunk would not fully close. Service Advisor Mathew Thurman confirmed concern, referenced TSB 2077064/7, readjusted hatch bump stops, and re-adapted the latch. Returned same day. **Apr. 1–9, 2026 (7,133 mi):** Returned reporting rear hatch stopping halfway when opening and failing to latch when closing. Thurman referenced TSB 2080913/3, performed rear lid electronics basic setting, and adjusted buffers to 40–60 Newton spec. Loaner provided. **Apr. 13–17, 2026 (7,489 mi):** Returned with the same rear hatch concern plus child lock malfunction, adaptive cruise unavailable, traffic sign recognition failure, high beam assist malfunction, MMI privacy settings wipe, and rear wheel loose warning. Thurman confirmed buffers within spec but stated no fix was available and an updated solution was not expected until Q3 2026. Child door latch replaced under warranty. Loaner provided. **Apr. 27, 2026:** Mr. [XXX] sent written notice to Renee Henderson at Volkswagen Group of America Customer Relations disputing VWGoA's denial of his Lemon Law claim, declining a cash settlement, and requesting either a comparable replacement or full purchase price refund per C.R.S. § 42-10-103. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

During a routine start up of the vehicle, I received countless errors and warnings that caused the vehicle to be determined unsafe to operate. Drive system, Air Suspension, Loose wheel warning, Lane change warning, blind spot indicator malfunctions. There is an exhaustive list of errors that were received, over 10 different malfunctions with one stating to drive slow at a max rate of 35mph. This has happen on multiple occasions in which the braking system does not operate properly and caused more force from the drive to stop the vehicle. Causes the suspension to not operate properly and making the vehicle less stable to operate. The vehicle was towed into my local Audi dealer where they state a "software update is required" and after 10 days it has not been resolved.

While driving in the far left fast lane at approximately 70mph the vehicle suddenly began to show multiple malfunctions to include the following but not the complete list. Malfunctions noted High Voltage Malfunction, Chassis Malfunction, Suspension Malfunction, Driver Assist Malfunction. The vehicle then proceeded to slow down and I lost acceleration. Another alert showed regarding auto-braking. So with my wife and child in the car I had to cross four lanes of traffic to get to the shoulder. At the time I was not even sure if the signal lights were working as the vehicle began to shut down. This posed significant safety to myself, my wife and child and to all the other vehicles on the freeway as traffic was heavy which included several semi trucks. To have the vehicle slow on it own with no ability to accelerate to match speeds of vehicles coming behind and along side and no indication that any of my vehicle signal lights were still operable I repeat posed a significant safety risk to everyone in proximity. There was no warning or early indications that a failure was going to occur as it was immediate. This vehicle has had many alerts in the past that have cleared within minutes such as assistive driving and central locking malfunctions. When on the shoulder at the full stop the steering wheel was vibrating and continued to vibrate through to the next morning. When on the shoulder the Emergency Call button failed. The vehicle was towed 70 miles to a Audi dealership. The following morning the service representative observed the car in the same state where they were not able to start the vehicle on its own. The had to jump start to get the vehicle to the garage in order to do inspection. I was contacted on Monday and was told that the diagnostic showed no errors or malfunctions which in and of itself is alarming that no record of this was captured by the vehicle. Engineers in Germany were contacted and Service was advised to perform an update to the vehicle.

The vehicle exhibits multiple critical safety defects that pose a severe risk to my life and the lives of my children. Most notably, the steering system performs sudden, unintended maneuvers and the steering wheel moves with dangerous abruptness without driver input. Additionally, severe electrical failures frequently prevent the doors from opening or the vehicle from powering down, creating a high risk of entrapment. The seat belts frequently jam, making it impossible for passengers to release them in an emergency. Power windows operate spontaneously, and the car often refuses to lock or unlock. This vehicle has been out of service for a total of 63 days across 5 separate repair attempts. As of today, the vehicle has been at the dealership for 8 consecutive days with no updates or progress reports from the manufacturer. Despite these repeated failures and the car being unusable for over two months, Audi refuses to provide a buyback, claiming the vehicle is 'operating as designed.' This is a blatant disregard for public safety, as the vehicle remains unpredictable and prone to total system failure while on the road.

I am experiencing repeated and unpredictable software failures in my vehicle that create serious safety concerns. While driving, the vehicle will intermittently trigger system faults that: •Disable advanced safety features (including driver assistance systems) without warning •Emit a frequent, high-pitched warning tone that is distracting and disruptive •Occur mid-drive, forcing me to manage the vehicle without expected safety support At the same time, the vehicle exhibits broader system instability, including: •Inability to charge or unexpected charging interruptions •Failure of keyless entry and locking/unlocking functions, sometimes preventing me from entering the vehicle •General electronic system unreliability across multiple vehicle functions These issues appear to stem from software instability and occur without a clear trigger. The loss of safety systems while driving, combined with persistent audible warnings, creates a dangerous driving environment by increasing distraction and reducing available safety protections. This is not an isolated incident—it has happened multiple times. Safety Risk: The unexpected disabling of driver assistance and safety systems while the vehicle is in motion presents a significant safety hazard. The accompanying high-pitched warning noise further distracts the driver during critical moments. Together, these issues increase the risk of an accident. Frequency: Intermittent but recurring

While driving on the freeway in the carpool lane, our Audi Q6 malfunctioned and lost power. There were numerous malfunction lights all at once. No other warning that the car was about to lose power. I was forced to coast across lanes avoiding traffic to the side of the road. Steering wheel was also violently shaking. The car has been out of service at the dealer for 58 days as of today. The manufacturer and dealer have both spent time analyzing the car and replaced the 12 volt battery and some control modules. Here is the text message I received from the service advisor at the dealer: “the following are the latest notes from the technician and techline audi :The control module for engine and suspension control is the module that has the static low voltage faults. Tech line thinks this control module staying awake is what’s killing the 12 volt battery. A faulty or discharged 12 volt can cause several problems in an electric vehicle” My concern is that there is no advance warning that the control module or suspension control is draining the battery and there is no advance warning that the 12 volt battery is going to die or is discharged. Audi has not been able to provide reassurance or confirmation that we will know in advance of this issue happening again. We were fortunate to be able to get out of traffic and to the shoulder, but it was a dangerous situation for me and my family to be in. With no advance warning, it seems a good possibility this can happen again.