2019 Audi Q5

Getting a message DRIVER SYSTEM MALFUNCTION PLEASE CONTACT SERVICE, I went to a specialized European mechanic and he informed me that the OEM TURBOCHARGER BOOSTER is the problem. He stated that this is a very common problem in the AUDI. He is surprised that there is no recall because it is happening to a lot of cars. The message is constantly coming back.

I was coming to a stop. No objects were in front of me. At about 5mph I was violently thrown forward as the car applied full braking. I do not recall whether I was braking, coasting. This happened a second time as we were making a slow speed turn in an intersection, applying light acceleration. I have not taken the car to the dealership. There were no accidents in both cases. I did go into the vehicle settings and turned the AES off. There have been no further incidents.

CHECKED AND CONFIRMED CUSTOMER COMPLAINT OF ENGINE LIGHT ON CHECKED AND FOUND FAULTS STORED FOR P334A00: Charge air pressure actuator Electrical malfunction active/static P023400: Turbo/Super Charger Overboost Condition active/static INSPECTED TURBO CHARGE SYSTEM AND FOUND THAT WASTE GATE ACTUATOR HAD FAILED AND CREATING AND OVER BOOST CONDITION WASTAGE ACTUATOR IS NOT AVAILABLE AS A SEPARATE PART AND NOT SERVICEABLE REMOVED AND REPLACED ENTIRE TURBO CHARGER UNIT AND INSTALLED WITH NEW GASKETS AND SEALS FILLED AND BLEED COOLANT SYSTEM AND CLEARED FAULTS SET BASIC SETTINGS AND TEST DROVE ALL OK.

Clock spring I drive a 2019 Volkswagen Audi Q5. My vehicle was serviced on [XXX]. After the service I received a video message saying “overall my vehicle appeared to be in excellent condition”. The following day I was out running errands and the airbag light came on. I thought it may be a glitch due to something that happened during the service. Based on my driving, my signal and the control panels were working as I was able to adjust the radio and call my mother using the steering wheel controls. I contacted the dealership initially I was told because it was Saturday, It would be Monday before anyone could assist me. However, about 15 minutes later, the serviceman, David, who took care of me on Friday called me back. After discussion, he told me I could bring my vehicle in. I brought the vehicle in and waited approximately an hour. The service man later told me that it was the clock spring; however, they were not sure what exactly was wrong with the clock spring. I was placed in a rental and told they would contact me later. Before close of the service department on Saturday, I received a call from the service man who stated it was indeed the spring. He did not specify what exactly was the problem, but that it would need to be replaced. I was looking at cost of $1600. He also told me this is unusual given the number miles that I have on the vehicle I know that Volkswagen has had issues with the clock spring on some of its vehicles. Therefore I am wondering could this potentially be a problem with some Audi vehicles as well? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I was driving on the highway in the early morning hours and several warnings appeared stating that the left and right tail lights, left and right brake lights, and center brake lights where faulty. It was dark outside and raining, and I immediately had no rear lights of any kind driving on the highway. The dealership was able to correct the issue with a technical service bulletin, but given the extreme danger involved in not having any working rear lights, I would expect this to be a recall and done free of charge, regardless of warranty status. Because my vehicle was 10K miles beyond the warranty, I had to pay a flat diagnostic fee which simply doesn't make sense. If there is service bulletin, why isn't this update made proactively?

My vehicle does a few things that are dangerous. Number 1 the emergency brake went on automatically when I was driving the parkway in New Jersey telling me to watch my surroundings. I was driving late in the evening and no cars were in my immediate distance. Another issue, the emergency warning light just came on my dash telling me my light above my license plate was faulty and I was almost rear ended by the vehicle behind me. My tail lights just stopped working out of no where. Also, when I am backing into a parking space the brakes will automatically slam on when there is no need.

The right rear tail light assembly module which regulates the backup and braking light has not been operable since 05/18/2023. I was informed by Audi online I need to order a new assembly because the bulbs that are installed cannot be changed. I ordered the new part on 05/19/2023 from Audi of Chandler, AZ. and was informed it will take anywhere from 4-6 weeks. I was informed there are currently two thousand of these tail light assemblies on back order. I then contacted the Audi dealerships in Gilbert, AZ. and Scottsdale, AZ. and was informed of the same back order situation. I called the Audi dealership in Chandler, AZ. on 07/14 and was informed by the parts manager there are still 600 assembles on back order. I then contacted Audi corporate on 07/28/2023 to lodge a complaint. I was told I was to receive a call back within two days after a review. After not receiving a call back I contacted Audi on 08/01/2023 and again was informed of no new information. I received an email on 08/01/2023 from Audi customer care informing me to contact a specific representative. I left two voice messages on 08/02/2023 and was never contacted. The email also stated to reply if I care to do so which I did on 08/02/2023 with no response. On 08/03/2023 I left a message for two different representatives and have not heard back. The case # with Audi is [XXX]. This is a circuity problem which Audi must know about if at one point they had two thousand of these tail light assemblies on back order. This non functioning taillight assembly is a serious safety hazard which needs be corrected. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)