2017 Audi Q5

VEHICLE TRANSMISSION DOWNSHIFTS ABRUPTLY WHEN SLOWING TO A STOP. TRANSMISSION SLAMS INTO EACH GEAR AS YOU SLOW CAUSING AN UNEXPECTED INCREASE IN ENGINE BRAKING. THIS OCCURS REGARDLESS OF DRIVE SELECT MODE (COMFORT, AUTO, OR SPORT). THERE ARE NUMEROUS COMPLAINTS ABOUT THIS BEHAVIOR ACROSS AUDI OWNER FORUMS FOR VEHICLES WITH THE SAME ENGINE AND TRANSMISSION COMBINATION (3.0L SUPERCHARGED V6 MATED TO ZF 8HP TRANSMISSION). ADDITIONALLY, THERE'S A FREQUENT LONG DELAY FOR THE REVERSE CAMERA IMAGE TO DISPLAY ON THE SCREEN WHEN SELECTING REVERSE. IT CAN TAKE UP TO 7-10 SECONDS. IF THERE IS A SOFTWARE UPDATE AVAILABLE, AUDI DEALER ADVISES IT WILL COST MONEY TO HAVE INSTALLED ON THE VEHICLE. AS THIS IS A SAFETY CONCERN I WOULD IMAGINE THE MANUFACTURER WOULD HANDLE AS A TSB, REGARDLESS OF YEAR OR MILEAGE.

THE ROOF OF MY 2017 AUDI Q5 IS GLASS, AND IT MAKES A CONSTANT RATTLING NOISE WHILE DRIVING. I TOOK IT TO THE AUDI SERVICE CENTER TO BE SERVICED, AND THE SUNROOF FRAME ALONG WITH ALL OF THE BOLTS WERE REPLACED IN DECEMBER 2019. AS OF TODAY, THE RATTLE IS STRONGLY PRESENT AGAIN. THIS ISSUE IS ONGOING, AND IT IS A MAJOR SAFETY CONCERN FOR ME. THE GLASS ROOF COULD LITERALLY SHATTER AND RESULT IN A FATAL INJURY. I FILED A COMPLAINT WITH THE BBB AUTO LINE, BUT I WAS TOLD THAT AN INVESTIGATION COULDN'T BE CONDUCTED BECAUSE A TWO YEAR DEADLINE THAT I MISSED EVEN THOUGH THE VEHICLE HAS LESS THAN 15K MILES ON IT. I HAVE ALSO REQUESTED A REPLACEMENT VEHICLE FROM AUDI, AND MY REQUEST WAS REJECTED. AS OF MAY 2020, THE AUDI SERVICE CENTER MANAGER FACILITATED ANOTHER REPLACEMENT REQUEST ON MY BEHALF. *TR

ON MONDAY 3/9/2020 AROUND 6:45PM EDT, I WAS DRIVING IN A RESIDENTIAL ZONE APPROX. 25-30 MPH. I APPROACHED A STOP SIGN AND PRESSED THE BRAKE TO STOP THE CAR. THE CAR SLOWED SLIGHTLY BUT DID NOT STOP, DESPITE MY INTENSE PRESSURE ON THE BRAKE PEDAL. INSTEAD, THE ENGINE REVVED SPONTANEOUSLY SEVERAL TIMES AND I PROCEEDED HALF-WAY THROUGH THE (THANKFULLY EMPTY) INTERSECTION. I CONFIRMED I WAS IN REGULAR DRIVE GEAR (NOT THE SEMI-MANUAL MODE), THEN QUICKLY PUT THE CAR IN PARK TO STOP THE VEHICLE, BUT THE ENGINE CONTINUED TO REV. I TURNED THE IGNITION OFF AND BACK ON, THEN CONTINUED DRIVING WITHOUT FURTHER INCIDENT. THAT NIGHT, I SEARCHED ONLINE AND FOUND ANOTHER CUSTOMER REPORTED A NEARLY IDENTICAL EXPERIENCE WITH A 2017 AUDI Q5 ON MARCH 16 2017 (BRAKES FAILED PROBLEM). THAT CUSTOMER'S DEALER FOUND A FAULT WITH THE ABS BRAKE MODULE, WHICH WAS REPAIRED. I TOOK MY CAR TO AN AUDI DEALER (ZIP CODE 48301) THE FOLLOWING DAY BUT THEY WERE UNABLE TO FIND ANY "FAULTS" AND THEREFORE MAKE ANY REPAIRS. THE VEHICLE IS 2017 WITH APPROX. 17K MILES, STILL UNDER OEM WARRANTY.

FRONT BRAKES APPEAR TO SQUEAK LOUDLY AFTER INITIATION WITH MOISTURE; MORE SERIOUSLY THERE IS CONSIDERABLE LOCKING/SLIDING OF THE BRAKES WHEN ATTEMPTING TO STOP ON SNOW AND ICE -- AT A MORE DANGEROUS DISTANCE THAN OUR OTHER 2 VEHICLES IN SIMILAR SITUATIONS. VEHICLE (2017 Q5) HAS 22K MILES WITH THE ABS SYSTEM/TIRES APPEARING TO BE IN GOOD WORKING ORDER. MY WIFE AND I HAVE USED MULTIPLE STOPPING TECHNIQUES (PUMPING BRAKES, APPLYING SOFT PRESSURE, AND ALSO HARD PRESSURE) WITH THE SAME RESULT: ON 2 OCCASIONS THE VEHICLE ESSENTIALLY LOCKED UP AND SLID 1/2 WAY THROUGH AN INTERSECTION. FORTUNATELY NO PEDESTRIANS/VEHICLES WERE NEARBY. I READ SEVERAL BLOGS REGARDING THIS WITH OTHER OWNERS CITING THE SAME PROBLEMS. THERE APPEARS TO BE VW/AUDI OBSERVANCES REGARDING ISSUES WITH 2018 VEHICLES WITH THE LACK OF EITHER A SUPPLIER-DEFICIENT CALIPER SPRAY/LOOSE BOLT IN THE FRONT BRAKING AREA. WE ARE KINDLY ASKING TO REVIEW THIS SITUATION TO DETERMINE IF OTHERS HAVE REPORTED THE SAME PROBLEM. WE WILL ALSO BE ASKING OUR DEALER TO FULLY INSPECT THE VEHICLE. WE ARE AWARE THAT SNOW/ICE REPRESENT CHALLENGES -- BUT THIS VEHICLE HAS SCARED MY WIFE/I MULTIPLE TIMES BY NOT STOPPING WITHIN A REASONABLE DISTANCE DESPITE THE ADVERSE CONDITIONS.

HIT A STATIONARY HONDA CRV ON BLACK ICE AT APPROX 45-50 MPH. IMPACT WAS STRAIGHT ON FRONT OF OUR CAR AND REAR OF THE CRV. OUR BOTH VEHICLES WERE TOTALED, NONE OF OUR AIR BAGS DEPLOYED. OUR VEHICLE WAS THEN HIT FROM THE REAR BY A JEEP WRANGLER AT ABOUT THE SAME SPEED. STILL NO DEPLOYMENT OF AIR BAGS. WE ARE CONCERNED THAT THE AIRBAGS MAY HAVE BEEN DEFECTIVE. ACCIDENT HAPPENED IN A 31 CAR PILE UP ON I-68 NEAR EXIT 29. WE ARE VERY LUCKY THERE WERE NO KNOWN INJURIES OTHER THAN STIFFNESS AND SORE SPOTS. OCCUPANTS WERE DRIVER 52 YRS OLD AND FRONT PASSENGER 17 YRS OLD.

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

TL* THE CONTACT OWNS A 2017 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V229000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V002000 (ENGINE AND ENGINE COOLING) AND HAD THE FIRST PART OF THE REPAIR COMPLETED, EVEN THOUGH THE VIN WAS NOT INCLUDED IN THE RECALL. AUDI NORTH ORLANDO (139 N OREGON ST, SANFORD, FL 32771, (888) 894-9542) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2017 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V082000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. THE DEALER (WILLIAMS AUTO WORLD, 2845 E SAGINAW ST, LANSING, MI 48912, (517)-484-1341) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

RECEIVED A RECALL RELATED TO ELECTRIC COOLANT PUMP IN JUNE. PARTS NOT AVAILABLE. CALLED MY DEALER PRINCETON AUDI AND NO HELP. RECEIVED SECOND NOTICE REGARDING THIS IN SEPTEMBER, THAT AUDI HAD AN 'INTERIM FIX" AND ADVISED ME TO CONTACT PRINCETON AUDI AGAIN. I DID, BUT THEY DID'T HAVE THE PART FOR THE 'INTERIM FIX' EITHER. I HAVE CALLED THEM 3 TIMES AND NOW AM ON A WAITING LIST WITH OVER 100 NAMES. AUDI APPARENTLY IS NOT MAKING THESE PARTS FAST ENOUGH, AND IN THE MEANTIME, WE ARE ADVISED TO KEEP THE CAR OUT OF THE GARAGE... WINTER IS COMING IN THE NORTHEAST. THEY HAVE NO IDEA WHEN THEY WILL GET THE PART