2016 Audi Q5

on a cold day got in vehicle, and red light came on saying do not drive, power steering failure. Was able to drive later in day after vehicle warmed up. Audi syracuse said our car has an extended warranty, steering box rack issues. Car went in to check no codes were found. Said to bring back if happened again.They said they have other vehilces in shop waitinfg for parts to fix them. This is a serious safety issue it it happens on the road, and they are not offering a recall. Totally unacceptable

On Wednesday, December 1, 2021 I filled my car up with gas. Shortly after I noticed a fuel smell from the outside and on the inside of the car. On Thursday, December 2, 2021 I drove to Jupiter fl approx a two hour car drive it smelled like gas the whole entire drive there on the inside of the car and even worse on the outside. When I got home on Friday night December 3, 2021 it was still just as bad. I took my car to the mechanic today Saturday, December 4, 2021 and upon the mechanic putting it on the lift you could see two leaks on the gas tank one at the front and one at the rear. He will be removing the seat on Monday to look further into the issue.

The contact owns a 2016 Audi Q5. The contact stated while driving at various speeds, an abnormal rattling sound was coming from the vehicle with the check engine warning light illuminated. The vehicle was taken to a dealer and the contact was informed that the coolant pump and serpentine belt needed to be replaced. The contact was informed that the vehicle was not included in NHTSA Campaign Number: 18V229000 (Engine and Engine Cooling) and that the repair would be an out of pocket expense. The manufacturer was notified of the failure and confirmed that the Vin was not included in the recall. The vehicle was not repaired. The failure mileage was approximately 74,000.

WHILE ON AN EXTENDED TRIP AT FREEWAY SPEED IN THE VEHICLE, THE "ADD OIL" INDICATOR LIGHT FLASHED ON THE DASH .ON MAY 11 2018, I TOOK THE VEHICLE IN TO RUSNAK AUDI IN PASADENA, CA. THEY TOLD ME THAT A NEW "SENSOR" WAS REQUIRED , AS THE OIL WAS AT NORMAL LEVEL, AND REPLACED IT WITH A NEW ONE. IN JAN OF 2021 I TOOK A SHORT TRIP AT FREEWAY SPEED WITH THE VEHICLE THE "ADD OIL" LAMP FLASHED ON AGAIN. I AGAIN BROUGHT THE VEHICLE INTO RUSNAK AUDI IN PASADENA, CA. ON APRIL 22, 2021. THE SERVICE DEPARTMENT TOLD ME, AFTER A DAY AND A HALF, THAT THEY WERE UNABLE TO DETERMINE THE CAUSE OF THE MALFUNCTION SINCE THE ACTUAL OIL LEVEL IN THE ENGINE WAS AT A NORMAL LEVEL. I TRIED TO MAKE A POINT TO THE SERVICE TECHNICIAN THAT IF I IGNORE THE WARNING LIGHT, HOW CAN I BE SURE I WON'T BURN OUT THE ENGINE DUE TO AN ACTUAL LOW OIL LEVEL. THE VEHICLE HAS NO MANUAL ( PHYSICAL) DIPSTICK. AS IT STANDS NOW, I AM DRIVING THE VEHICLE WITH A " ADD OIL WARNING LAMP LIT ON THE DASH AND NO WAY TO PHYSICALLY CHECK THE OIL. THIS SEEMS INAPPROPRIATE TO ME AS IF I BURN OUT THE ENGINE, I HAVE TO PAY FOR IT. RUSNAK AUDI SEEMS UNCONCERNED! PLEASE ADVISE.

THERE IS A LEAK FROM THE PANORAMA SUNROOF INTO REAR SIDE CABINET OF THE VEHICLE. THERE IS ALREADY A RECALL #17V001000 BUT MY VEHICLE IS NOT ON THE LIST EVEN THOUGH THE ISSUE IS IDENTICAL TO THE RECALL DESCRIPTION. THE LEAK CAN POTENTIAL CAUSES DAMAGE TO THE SIDE REAR AIRBAG SO IT IS A SAFETY CONCERN FOR ME. HOWEVER, THE CAUSE IS REALLY A DEFECTIVE DRAIN HOSE CONNECTING TO THE SUNROOF DRAIN THAT IS NOT SECURELY ATTACHED OR MAYBE DEFECTIVE.

AIR BAGS DID NOT DEPLOY IN AUDI AT FULL STOP WHEN STRUCK FROM THE REAR BY VEHICLE TRAVELING AT SPEED SUFFICIENT FOR THEIR AIR BAGS TO DEPLOY. DRIVER AND PASSENGER WERE BOTH WEARING SEAT BELTS, BUT ACCIDENT RESULTED IN BOTH BEING HOSPITALIZED WITH INJURIES. DRIVER WITH EYE AND ABDOMINAL INJURIES FROM STRIKING THE STEERING WHEEL, AND PASSENGER SUFFERED CONCUSSION FROM STRIKING THE WINDSHIELD WITH SUFFICIENT FORCE TO SHATTER IT, PLUS SUSTAINING NUMEROUS MUSCLE AND JOINT SPRAINS FROM IMPACT WITH DASHBOARD.

ON 7/26/20, WHILE BACKING OUT OF A COSTCO'S PARKING LOT, A MESSAGE SUDDENLY APPEARED ON MY DASHBOARD, 'STEERING DEFECTIVE DO NOT DRIVE VEHICLE'. THE WEATHER WAS HOT WITH TEMPERATURE READING OF 99 DEGREES FAHRENHEIT. MY VEHICLE WAS STILL MOVING, BUT THE STEERING WHEEL BECAME EXTREMELY STIFF I DID NOT HAVE FULL CONTROL OF MY VEHICLE. LUCKILY, I WAS IN THE PARKING LOT AND THERE WAS NO ONCOMING CARS. I WAS ABLE TO SHIFT TO DRIVE AND MOVED BACK INTO MY PARKING SPACE. I CAN'T IMAGINE WHAT WOULD HAPPENED IF I WAS DRIVING ON THE FREEWAY/STREET AND THIS ERROR OCCURRED. I ENDED UP HAVING MY VEHICLE TOWED TO A NEARBY AUDI DEALER SERVICE LOCATION. THEY CONFIRMED A PROBLEM WITH THE STEERING RACK AND FOUND FAULT C10AD29 MOTOR POSITION SENSOR RANGE/ PERFORMANCE STATIC IN THEIR INSPECTION REPORT. CONTROL MODULE ON STEERING RACKED HAS FAILED ACCORDING TO THE REPORT. THEY RECOMMENDED REPLACING STEERING RACK FOR $3752.25. SINCE THE CAR WARRANTY ALREADY EXPIRED AT 55442 MILES, THE AUDI SERVICE LOCATION REFUSED TO COVER THE COST. I WOULD ASSUME THAT THE STEERING WHEEL IS ONE OF THE MOST IMPORTANT COMPONENTS IN A CAR AND THIS IS A SERIOUS SAFETY CONCERN, SO I REACHED OUT TO AUDI USA. I EXPRESSED MY CONCERNS ABOUT THE SAFETY ISSUE WITH THEIR FAULTY STEERING WHEEL, BUT THEY RESPONDED THAT THIS IS JUST NORMAL WEAR AND TEAR. THEY DO NOT HAVE ANY A RECALL IN PLACE AND THEY WOULD NOT COVER ANY REPAIR COSTS UNLESS THE CAR IS TILL UNDER WARRANTY. I BOUGHT THIS CAR BRAND NEW AND HAS ALWAYS BROUGHT TO AUTHORIZED AUDI DEALERSHIP FOR ALL SCHEDULED MAINTENANCE SERVICES. THIS IS A SERIOUS SAFETY CONCERNS THAT SHOULD BE FURTHER INVESTIGATED.