2015 Audi Q5

TL* THE CONTACT OWNS A 2015 AUDI Q5. THE CONTACT STATED THAT THE CHECK ENGINE LIGHT ILLUMINATED AND THE VEHICLE WAS TAKEN TO AUDI SOUTH BURLINGTON (1325 SHELBURNE RD, SOUTH BURLINGTON, VT 05403). THE CONTACT WAS INFORMED THAT PARTS WERE NOT AVAILABLE TO REPAIR THE VEHICLE UNDER NHTSA CAMPAIGN NUMBER: 18V229000 (ENGINE AND ENGINE COOLING). THE CHECK ENGINE WARNING LIGHT WAS CLEARED BY THE DEALER. A MONTH LATER, THE CHECK ENGINE WARNING LIGHT REAPPEARED AND THE VEHICLE WAS TAKEN TO CLASSIC AUDI SERVICE CENTER (655 N MACQUESTEN PKWY, MT VERNON, NY 10552). THE WARNING LIGHT WAS NO LONGER DISPLAYED WHEN THE VEHICLE REACHED THE DEALER. THE VEHICLE WAS NOT REPAIRED. WHILE DRIVING AT 45 MPH, THE CONTACT'S SON WAS PULLED OVER AND HEARD AN ABNORMAL NOISE COMING FROM THE ENGINE. THE VEHICLE WAS TURNED OFF AND RESTARTED BUT STALLED WITHOUT WARNING. THE VEHICLE WAS DRIVEN TO A GAS STATION AND THEN TOWED TO AUDI RUTLAND (176 US-7, RUTLAND, VT 05701) TO BE DIAGNOSED. THE VEHICLE WAS DIAGNOSED WITH ENGINE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 62,000. *JS

WHILE IN MOTION ON A DARK COUNTRY ROAD IN VT, MY 2015 AUDI Q5 CAR WITH JUST 61,000 MILES ON IT STARTED TO MAKE A LOUD NOISE AND BECAME UNDRIVABLE. THE DRIVER SAT ON THE ROAD AND WAITED FOR ROADSIDE ASSISTANCE AND A TOW TRUCK TO TAKE THE CAR TO THE NEAREST AUDI DEALER, WHICH WAS 40 MILES AWAY. SEVERAL DAYS LATER, AUDI DRAINED THE OIL IN THE ENGINE AND FOUND METAL SHAVINGS. NO ENGINE LIGHT WENT ON AT THE TIME OF BREAKDOWN, BUT IT HAD GONE ON TWO TIMES BEFORE THE EVENT AS DID THE COOLANT LIGHT. WHEN THIS HAPPENED, WE TOOK THE CAR TO AUDI, WHERE THEY WIPED THE DASHBOARD CODE AND SENT US ON OUR WAY. AFTER LEARNING OF THE FATAL ENGINE FAILURE, I REACHED OUT TO AUDI TO REQUEST THEY STANDBY THEIR ENGINE EVEN THOUGH THE CAR WAS OUT OF WARRANTY. AUDI RESPONDED WITH THE FOLLOWING: AUDI CLAIMS TO HAVE A POLICY THAT REQUIRES ITS OWNERS ONLY VISIT SERVICE AT THE AUDI SERVICE CENTER; I HAVE YET TO SEE THIS IN WRITING. AUDI ALSO MAINTAINS THE MANN OIL FILTER IS NOT COMPATIBLE WITH THEIR CARS, YET IT IS WHAT THEY USE IN THEIR SERVICE CENTERS. AUDI HAS USED THESE FACTORS TO DENY A CLAIM REQUESTING THAT THEY OFFSET THE COST OF A NEW ENGINE. ENGINES DO NOT DIE AT 61,000 MILES. HAD MY SON BEEN ON A HIGHWAY DRIVING AT A FASTER SPEED, HE COULD HAVE BEEN KILLED, BUT YET STILL, AUDI EXECUTIVES CONTINUE TO CHOOSE TO IGNORE THE ISSUES THAT PLAGUE THE AUDI Q5.

TL* THE CONTACT OWNS A 2015 AUDI Q5. AFTERTHE VEHICLE UNDERWENT AN OIL CHANGE, THE OIL CHANGE WARNING INDICATOR ILLUMINATED. THE CONTACT MENTIONED THAT THE OIL NEEDED TO BE REFILLED EVERY 1,000 MILES. THE VEHICLE WAS TAKEN TO FATHERS & SONS AUDI WEST SPRINGFIELD (434 MEMORIAL AVE, WEST SPRINGFIELD, MA 01089, (413) 384-5229) WHERE THE OIL CONSUMPTION TEST SHOWED HOW MUCH OIL WAS BURNED AND THAT THE PISTONS WERE DAMAGED. THE DEALER STATED THAT THE PISTON AND SOLENOID NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 89,456.

OPENING THE TRUNK AND FINDING OUT THE BATTERY COMPARTMENT FILLED UP WITH WATER 12 TO 14 INCHES HIGH WITH THE BATTERY SUBMERSED COMPLETELY PLUS THE ELECTRIC COMPONENTS ATTACHED TO THE RIGHT AND LEFT SIDE OF THE TRUNK AND FURTHER THE WHOLE TRUNK CARPETS ARE ALL WET AND FILLED WITH NASTY --DUE-GOT SO CONFUSED ON THE EMINANT DANGER AND SAFETY OF THE VEHICLE IN QUESTION--DECIDE D TO ADVISE --AUDI--TO TAKE URGENT ATTENTION TO DETECT SUCH ALARMING WATER LEAKAGES BY CALLING OUR DEALER IN --LYNBROOK, NEW YORK TO REPLACE ALL NESCESSARY DAMAGED ITEMS/ELECTRICAL COMPONENTS TO ORIGINAL MANUFACTURER SETTING. HAVE TAKEN PHOTOGRAPS OF THE STAGNENT WATER SITTING INTO THE BATTERY COMPARTMENT AND ELSEWHERE.DESTROYED CARPET IN AND AROUND THE DIFFERENT TRUNK AREAS AND FINALLY THE NUTS AND BOLTS THAT GOT CORRUTED--IN MANY PLACES. SETTING SOON

I HAVE AN AUDI TDI THAT THE DIESEL EMISSIONS RECALL WAS COMPLETED. I BROUGHT TO THE ATTENTION OF MY SERVICE ADVISOR - DEALER, THAT WHEN THE OUTSIDE AIR TEMP IS WARM/HOT AND THE VEHICLE IS WARMED UP, THERE APPEARS LAG IN THE ACCELERATION THEN SUDDENLY THERE IS A QUICK BURST OF SPEED WHERE THE VEHICLE CATCHES UP TO THE FOOT ACCELERATOR POSITION. LIFTING THE FOOT OFF THE ACCELERATOR AIDS IN SLOWING DOWN BUT I AM CONCERNED THAT IF ANOTHER FAMILY MEMBER GETS IN THE CAR THERE MIGHT BE A DIFFERENT UNDERSTANDING OF WHAT THE VEHICLE IS DOING. THE DEALER SERVICE ADVISOR DID NOT NOTE THIS CONDITION ON THE LIST OF COMPLAINTS - THINGS TO FIX AT LAST SERVICE. HE DID STATE THAT ALL THE VW-PORSHE-AUDI DIESEL VEHICLES ARE DEALING WITH SIMILAR ISSUES AND THAT I JUST NEEDED TO ADJUST MY DRIVING, THERE IS NO CURRENT RESOLUTION FOR THE CONDITION. I FEEL THAT THERE SHOULD BE A BETTER ANSWER FROM VW-PORSHE-AUDI TO RESOLVE THIS CONCERN WITH THE HIGHLY SKILLED ENGINEERS THEY EMPLOY!

TL* THE CONTACT OWNS A 2015 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V298000 (FUEL SYSTEM GASOLINE). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AUDI OF COLORADO SPRINGS (550 AUTOMOTIVE DR, COLORADO SPRINGS, CO 80905, (719) 722-3005) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

AFTER HAVING DONE THE EPA & CARB APPROVED EMISSIONS MODIFICATIONS 2014-2016 3.0L TDI (GENERATION 2 PC) EMISSION RECAL 23V4, THE CAR DEVELOPED A LURCH OR HESITATION BETWEEN 30 AND 40 MPH. THE SERVICE ADVISOR AT THE DEALER SAID THERE'S NOTHING CAN BE DONE. THIS IS A SAFETY CONCERN BECAUSE I'M AFRAID THE CAR WILL EVENTUALLY STOP IN THE MIDDLE OF THE ROAD, LOSE CONTROL OR CAUSE A CRASH.