2015 Audi Q5

The contact owns a 2015 Audi Q5. The contact stated while driving at an undisclosed speed in cold weather, the vehicle experienced a loss of power steering assist. The vehicle was towed to the dealer, where it was diagnosed that the power steering rack needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and informed the contact that there was no recall associated with the VIN and that the warranty had expired. The failure mileage was approximately 126,000.

The contact owns a 2015 Audi Q5. The contact stated that on numerous occasions while driving at various speeds, extra pressure was needed to depress the accelerator pedal for the vehicle to accelerate as needed. The contact stated that she heard a knocking sound throughout the vehicle. The check engine warning light was illuminated. Additionally, the contact stated that she needed to add one quart of oil less than every 300 miles however, the oil level failed to remain at a normal level. The vehicle was taken to the dealer where it was diagnosed that the pistons needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 132,000.

The contact owns a 2015 Audi Q5. The contact stated that a message to “Please add a quart of oil’ was displayed on the instrument panel. The vehicle was taken to an independent mechanic and a quarter of oil was added; however, several weeks later the same message illuminated on the instrument panel. The dealer was contacted and stated that the pistons might need to be replaced; however, the vehicle was not diagnosed. The manufacturer was contacted and stated that the vehicle was out of warranty. The failure mileage was 120,000.

The contact owns a 2015 Audi Q5. The contact stated while the vehicle was stationary, he became aware of a coolant leak underneath the vehicle. The contact towed the vehicle to an independent mechanic and was informed that the water pump was be replaced. The vehicle was not repaired. The contact called the local dealer and made them aware of the failure. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 18V229000 (Engine and Engine Cooling) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 68,000.

All of a sudden around 75,000 miles oil consumption is extreme. We have to add 1 quart of oil every 3 weeks or ~700 miles. Dealer is asking for oil consumption test which costs $500 to determine the issue. There was a lawsuit for same issue against Audi, 126,000 were affeceted. We are facing exact same issue described in lawsuit. This was not an issue when car was newer. We bought the car brand new. Warning lamp that comes up "Oil Level, Please add max 1 qt oil, You can continue driving", this is happening more and more, approximately ever 3 weeks which isn't normal. I spoke to Audi Morton Grove (My Dealership) they were not able to assists because vehicle is out of warranty, advised to call Audi USA. Per Audi USA, our VIN # is not listed about known oil consumption issue. Contacting AUDI USA did not help.

SUV burns approximately 1qt oil per every 250-500 miles driven. Oil is accumulating on engine, causing burn and acrid odor. If I do not add a quart every ~2 weeks, engine will overheat. Have replaced the PCV part twice to no avail. Initially, mechanic recommended replacement of piston rings. Audi must recognize problem as they are no longer selling rings; owner must have complete pistons replaced. This is an expensive fix. This complaint appears common across Audi Q5 owners of this model year. Previous model years were recalled for same issues; clearly the issue was not addressed in later model year either.

What component or system failed or malfunctioned, and is it available for inspection upon request? Timing belt broke while traveling at 75 mph on the highway, and at 71,000 miles odometer How was your safety or the safety of others put at risk? Car was shaking and acting crazy on the interstate Has the problem been reproduced or confirmed by a dealer or independent service center? Issue was confirmed and Audi Quoted me $8000 to repair because of bent valve heads Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Inspected by Audi of Louisville Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No they came on AFTER the car started shaking violently on the interstate I am still waiting on a second quote of getting this engine repaired from another certified repair center. I will attached what I paid for the diagnostics report. Per the manual on this car, you should CHANGE your timing belt at 100,000 K miles- Not have to replace your engine because it breaks prematurely at 70,000 miles. This is terrible for this quality of car and price!! I am furious!!