2014 Audi Q5

TL* THE CONTACT OWNS A 2014 AUDI Q5. WHILE THE VEHICLE WAS PARKED OUTSIDE OF THE CONTACT'S RESIDENCE, THE CHECK ENGINE OIL WARNING INDICATOR ILLUMINATED WHEN THE VEHICLE WAS STARTED. THE CONTACT STATED THAT SHE NEEDED TO ADD OIL TO THE ENGINE EVERY TWO WEEKS. THE VEHICLE WAS TAKEN TO BIENER AUDI (LOCATED AT 795 NORTHERN BLVD, GREAT NECK, NY 11021, (516) 829-2834) THREE TIMES. ON OCTOBER 13, 2019, THE CONTACT WAS INFORMED THAT THE PISTON SIZES WERE TOO SMALL AND THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 81,886.

TL* THE CONTACT OWNS A 2014 AUDI Q5. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE INDEPENDENTLY ACCELERATED UP TO 80 MPH. THE CONTACT SHIFTED INTO NEUTRAL AND THE VEHICLE GRADUALLY CAME TO A STOP WITHOUT CRASHING. THE CONTACT STATED THAT THE TACHOMETER WAS RED-LINED AT THE TIME. THE VEHICLE WAS TAKEN TO AUDI ORLAND PARK (LOCATED AT 8021 159TH ST, TINLEY PARK, IL 60477, (708) 342-0300) WHERE IT WAS DIAGNOSED THAT BOTH WATER PUMPS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.

UNDER RECALL 18V229000 (AUDI RECALL 19N4) MY VEHICLE HAD THE POWER TO THE AFTER-MOTOR PUMP DISCONNECTED IN OCT. '18. INSTRUCTIONS PER THE RECALL NOTICE AND THE DEALER WAS THAT REPLACEMENT PUMPS WOULD BE INSTALLED AS THEY BECAME AVAILABLE IN EARLY '19. AFTER NOT RECEIVING ANY NOTICE FROM AUDI THIS SPRING, I CALLED THE DEALER TO INQUIRE ABOUT THE REPLACEMENT PUMPS. I WAS TOLD BY THE SERVICE MANAGER THAT "AUDI DECIDED NOT TO REPLACE THE PUMPS AFTER ALL". YOUR SITE CURRENTLY SHOWS THAT MY SPECIFIC VIN IS CLEAR OF ANY RECALLS, SUGGESTING THAT THE ORIGINAL RECALL NOTICE WAS MODIFIED IN SOME MANNER TO NO LONGER SHOW THAT THE PUMPS NEEDED TO BE REPLACED AFTER ALL. YET MY VEHICLE IS SHOWING-UP ON WEBSITES LIKE CARFAX AND AUTOCHECK AS STILL HAVING AN OUTSTANDING RECALL DUE. SO I NEED CONFIRMATION OF EITHER 1) AUDI IS STILL REQUIRED TO REPLACE THE PUMPS AS THEY AGREED TO IN THE ORIGINAL RECALL, OR 2) THEY HAVE BEEN RELIEVED OF THAT REQUIREMENT AND THAT MY VEHICLE IS TRULY CLEARED OF ANY FURTHER ACTION. THIS IS VERY IMPORTANT AS I AM ATTEMPTING TO SELL MY VEHICLE...AND WITH THE RECALL STATUS SHOWING OPEN ON PUBLIC SITES, IT APPEARS THAT I'M TRYING TO SELL DAMAGED GOODS. THANK YOU FOR YOUR ASSISTANCE!

I TOOK MY VEHICLE TO AUDI AND HAD IT PARTIALLY FIXED. THEY STATED THERE WERE TWO PARTS TO THIS PHASE. I COMPLETED PHASE 1; HOWEVER, THE RECALL HAS NOT BEEN LIFTED BECAUSE PHASE 2 HAS NOT BEEN RELEASED BY AUDI TO THE DEALERSHIPS YET. I WAS TOLD IT WOULD HAPPEN LATE THIS WINTER. THE PROBLEM I FACE IS THAT I HAVE TO SHIP MY POV TO GERMANY FOR A MILITARY ASSIGNMENT THERE. I NEED TO HAVE NO RECALLS ON MY VEHICLE IN ORDER TO DO SO. PLEASE ASSIST. THANK YOU.

TL* THE CONTACT OWNS A 2014 AUDI Q5. WHILE DRIVING 70 MPH, THE ENGINE TURNED OFF AND THE ELECTRONIC POWER CONTROL INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO AUDI SAN DIEGO (9010 MIRAMAR RD, SAN DIEGO, CA 92126) AND REMAINED THERE FOR THREE WEEKS. THE MANUFACTURER WAS ALSO CONTACTED AND DID NOT ASSIST. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 37,000. THE VIN WAS UNAVAILABLE. *TR

WHILE DRIVING THE CAR, CAR SUDDENLY STOPPED... A LOT OF LIGHTS CAME ON IN THE DASHBOARD. THERE WAS A BURNING SMELL INSIDE THE CAR. CAR WOULDN'T START AFTER THAT AND HAD TO BE MANUALLY PUSHED TO THE SIDE OF THE ROAD. AUDI SERVICE INSPECTED THE CAR AND SAID THAT ENGINE HAD INTERNAL DAMAGE AND I WAS ASKED TO REPLACE THE ENGINE. CAR ONLY HAD 35,000 MILES ON IT. WARRANTY HAD EXPIRED JUST FEW MONTHS EARLIER. I HAD GOTTEN SERVICE DONE EVERY YEAR AT THE SAME AUDI SERVICE DEALERSHIP AND HAD GOTTEN A SERVICE JUST A FEW WEEKS BEFORE THIS HAPPENED! I WAS ASKED TO REPLACE THE ENGINE AT MY COST!! LATER I WAS OFFERED ASSISTANCE FROM AUDI, BUT IT STILL COST ME $4,500 OUT OF MY POCKET FOR A 4 YR OLD CAR WITH 35K MILES ON IT AND SERVICED EVERY YEAR BY AUDI!! LOST FAITH IN THE AUDI BRAND AND THE LOCAL AUDI DEALERSHIP & SERVICE.