TACATA AIR BAG RECALL - SAFETY RECALL 69N1 ... 2 YEARS AND COUNTING THE PART IS NOT AVAILABLE, AUDI IS DOING NOTHING TO HELP. I HAVE SMALL CHILDREN, THIS IS A RIDICULOUS THE PART IS NOT AVAILABLE.
2012 Audi Q5
Owner reports · Recalls · Investigations
More warning signs than most Q5 years
Owner complaints for the 2012 Audi Q5 are substantially higher than the model-year median of 52.
About this comparison →How this year compares
Owner complaints by model year
Compare all Q5 years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
62 reports with mileage · 106 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Air Bags. Review the 85 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Engine. Review the 47 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Fuel/propulsion System. Review the 20 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
Air Bags complaints
85 reportsTL* TAKATA RECALL. THE CONTACT OWNS A 2012 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED AUDI OF WESTWOOD AT (866) …
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TL* TAKATA RECALL. THE CONTACT OWNS A 2012 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED AUDI OF WESTWOOD AT (866) 980-6960 (375 PROVIDENCE HWY, WESTWOOD, MA 02090) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT WAS PLACED ON A WAITING LIST. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
TAKATA RECALL: I HAVE CONTACTED MANY DEALERS (SINCE MAY 2017) AROUND MY AREA AND THEY MENTIONED THEY ARE AWAITING PARTS FROM TAKATA COMPANY. I DO HAVE AN 2012 AUDI Q5. NOT SURE HOW TO RESOLVE THIS. I WANTED TO BE SAFE AND SEE IF YOU CAN HELP US IN ANY WAY. THANK YOU
TL* THE CONTACT OWNS A 2012 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AUDI DANBURY (25 SUGAR HOLLOW RD, DANBURY, CT) CONFIRMED…
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TL* THE CONTACT OWNS A 2012 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AUDI DANBURY (25 SUGAR HOLLOW RD, DANBURY, CT) CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
"TAKATA RECALL" I BOUGHT THE CAR FROM BAY RIDGE NISSAN IN BROOKLYN ON 11/03/17. THE FOLLOWING WEEK THEY SAID THEY COULDN'T GIVE ME THE CAR BECAUSE IT HAD RECALL THAT NEEDED TO FIX. IT'S NEARLY A MONTH NOW AND I HAVEN'T GOT THE CAR. DOES IT TAKE THAT LONG TO FIX THE AIRBAG? VIN # [XXX]. THE SALESMAN NAME IS [XXX] INFORMATION…
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"TAKATA RECALL" I BOUGHT THE CAR FROM BAY RIDGE NISSAN IN BROOKLYN ON 11/03/17. THE FOLLOWING WEEK THEY SAID THEY COULDN'T GIVE ME THE CAR BECAUSE IT HAD RECALL THAT NEEDED TO FIX. IT'S NEARLY A MONTH NOW AND I HAVEN'T GOT THE CAR. DOES IT TAKE THAT LONG TO FIX THE AIRBAG? VIN # [XXX]. THE SALESMAN NAME IS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (AUDI MANHATTAN, 800 11TH AVE, NEW YORK…
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TL* TAKATA RECALL. THE CONTACT OWNS A 2012 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (AUDI MANHATTAN, 800 11TH AVE, NEW YORK, NY 10019) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
I PURCHASED THIS VEHICLE ON SEPTEMBER 1ST 2016. WHEN I FOUND OUT IT HAS AIRBAG PROBLEMS I WENT BACK TO THE DEALER AND TOLD THEM THAT AUDI DID NOT HAVE REMEDY TO FIX THE AIRBAGS ON OCTOBER 2016. I HAD AN OPEN HEART SURGERY IN 2013 AND DRIVING IN THE VEHICLE WITH DEFECTED AIRBAGS WAS NOT AN OPTION. I TRADED THIS VEHICLE AT THE SAM…
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I PURCHASED THIS VEHICLE ON SEPTEMBER 1ST 2016. WHEN I FOUND OUT IT HAS AIRBAG PROBLEMS I WENT BACK TO THE DEALER AND TOLD THEM THAT AUDI DID NOT HAVE REMEDY TO FIX THE AIRBAGS ON OCTOBER 2016. I HAD AN OPEN HEART SURGERY IN 2013 AND DRIVING IN THE VEHICLE WITH DEFECTED AIRBAGS WAS NOT AN OPTION. I TRADED THIS VEHICLE AT THE SAME DEALERSHIP AND LOST MY TRADE IN VALUE OF $9000.SOMEONE HAS TO BE RESPONSIBLE FOR THIS AND I THINK IF DEALERSHIP CANNOT RECOUP MY LOSS OF $9000, THAN AUDI SHOULD REIMBURSE ME FOR MY LOSS. I WAS COULDN'T TAKE A CHANCE TO DRIVE IN UNSAFE VEHICLE AND WAIT TILL NOW TO REPLACE AIRBAGS. I WAS NOT DISCLOSED AT THE TIME OF SALE THAT THERE WAS NO REMEDY AVAILABLE FROM MANUFACTURER TO FIX AIRBAGS IN 10/2016. I HAVE MY INITIAL CONTRACT FOR VEHICLE PURCHASE. I DO NOT HAVE THIS VEHICLE IN MY POSSESSION ANY LONGER AND TRADED IN ON ANOTHER AT THE SAME DEALERSHIP.
TAKATA RECALL MANUFACTURER ISSUED A RECALL NOTICE (69N1) IN APRIL 2016 AND HAS NOT BEEN ABLE TO COMPLETE THE REPAIR/REPLACEMENT SINCE. I'VE CALLED THE LOCAL DEALER SEVERAL TIMES OVER THE PAST 17 MONTHS AND EACH TIME THEY SAY THEY DO NOT HAVE PARTS AVAILABLE AND CANNOT REPAIR.
TAKATA RECALL - WE ARE FIRST-TIME PARENTS AND HAD INFANT TWIN BOYS. WE HAD BOUGHT THIS CAR FOR MORE ROOM AND SAFETY AND THEN THE RECALL HAPPENED. WE ASKED OUR DEALER REPEATEDLY FOR A FIX AND EVEN CONTACTED AUDI USA BUT THEY TOLD US THERE WAS NOTHING THEY COULD DO. WE HAD FRIENDS AND RELATIVES WITH OTHER CAR BRANDS WHOSE DEALE…
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TAKATA RECALL - WE ARE FIRST-TIME PARENTS AND HAD INFANT TWIN BOYS. WE HAD BOUGHT THIS CAR FOR MORE ROOM AND SAFETY AND THEN THE RECALL HAPPENED. WE ASKED OUR DEALER REPEATEDLY FOR A FIX AND EVEN CONTACTED AUDI USA BUT THEY TOLD US THERE WAS NOTHING THEY COULD DO. WE HAD FRIENDS AND RELATIVES WITH OTHER CAR BRANDS WHOSE DEALERS GAVE THEM LOANERS OR RENTAL CARS BUT AUDI OFFERED US NOTHING. ULTIMATELY, WE TRADED IN THE CAR BECAUSE WE WERE SO WORRIED.
TAKATA RECALL. I CALLED AUDI OF PRINCETON NJ AND THEY INFORM ME THE PARTS ARE BACKORDERED, WITH NO IDEA OF THE ETA. THIS IS CONCERNING GIVEN THE DANGEROUS NATURE OF THE AIRBAG INFLATOR COULD POTENTIALLY RUPTURE DUE TO PROPELLANT DEGRADATION.
Official recalls
618V818000 · Fuel System, Gasoline:delivery:fuel Pump
Nov 19, 2018
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2007-2012 Audi Q7 and 2009-2012 Audi Q5 vehicles, previously repaired under NHTSA recall 16V-660. These vehicles were previously repaired with an interim repair of installing butyl tape to the fuel pump flange, until replacement remedy parts became available.
Consequence & remedy
Consequence: The butyl tape may not prevent fuel from leaking. A fuel leak in the presence of an ignition source can increase the risk of a fire.
Remedy: Volkswagen will notify owners, and dealers will replace the fuel pump flange and install butyl tape, free of charge. The recall began December 28, 2018. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 20BJ.
18V082000 · Air Bags:frontal:driver Side:inflator Module
Jan 30, 2018
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2006-2013 Audi A3, 2007-2009 A4 Cabriolet and S4 Cabriolet, 2008 RS4 Cabriolet, 2009-2012 Q5, and 2010-2012 Audi A5 Cabriolet and S5 Cabriolet vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to explode.
Consequence & remedy
Consequence: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could explode with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Remedy: Audi will notify owners, and dealers will replace the driver's frontal air bag inflator with an alternative inflator, free of charge. The recall began February 23, 2018. Owners may contact Volkswagen customer service at 1-800-253-2834. Volkswagen's number for this recall is 69R6. Note: This recall partially supersedes recall 16V-078.
17V001000 · Air Bags:side/window; Visibility:sun/moon Roof Assembly
Jan 3, 2017
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2011-2017 Audi Q5 vehicles. The sunroof drainage system may allow water to soak into the foam surrounding the side head air bag inflator canister resulting in the corrosion of the canister. If this happens, the corrosion can weaken the canister and the inflator could fracture without air bag deployment, propelling fragments into the passenger compartment, striking and causing serious injury to vehicle occupants.
Consequence & remedy
Consequence: An inflator rupture may result in metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy: Audi will notify owners, and dealers will inspect the inflator and either coat it or replace it, as necessary, after removing the surrounding foam, free of charge. The recall is expected to began March 2017. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 69P1.
Additional source detail variants (2)
Air Bags:side/window
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2011-2017 Audi Q5 vehicles. The sunroof drainage system may allow water to soak into the foam surrounding the side head air bag inflator canister resulting in the corrosion of the canister. If this happens, the corrosion can weaken the canister and the inflator could fracture without air bag deployment, propelling fragments into the passenger compartment, striking and causing serious injury to vehicle occupants.
Consequence: An inflator rupture may result in metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy: Audi will notify owners, and dealers will inspect the inflator and either coat it or replace it, as necessary, after removing the surrounding foam, free of charge. The recall is expected to began March 2017. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 69P1.
Visibility:sun/moon Roof Assembly
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2011-2017 Audi Q5 vehicles. The sunroof drainage system may allow water to soak into the foam surrounding the side head air bag inflator canister resulting in the corrosion of the canister. If this happens, the corrosion can weaken the canister and the inflator could fracture without air bag deployment, propelling fragments into the passenger compartment, striking and causing serious injury to vehicle occupants.
Consequence: An inflator rupture may result in metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy: Audi will notify owners, and dealers will inspect the inflator and either coat it or replace it, as necessary, after removing the surrounding foam, free of charge. The recall is expected to began March 2017. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 69P1.
16V660000 · Fuel System, Gasoline:delivery:fuel Pump
Sep 13, 2016
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2009-2012 Audi Q5, and 2007-2012 Audi Q7 vehicles equipped with gasoline engines. The fuel pump flange on the affected vehicles may crack, allowing fuel to leak.
Consequence & remedy
Consequence: A fuel leak in the presence of an ignition source increases the risk of a fire.
Remedy: Audi will notify owners, and dealers will inspect the flange, replacing any flanges that are cracked. If the flange is not cracked, dealers will clean the pump flange and install a butyl rubber band to protect the pump. These repairs will be made free of charge. The recall began November 9, 2016. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 20W9.
16V078000 · Air Bags:frontal:driver Side:inflator Module
Feb 10, 2016
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Golf, 2007-2010 Passat sedans and wagon, 2012-2014 Passat sedan and Eos, 2009-2014 CC, 2009-2012 Audi Q5, 2010-2012 S5 Cabriolet and 2010-2012 Audi A5 Cabriolet vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to rupture.
Consequence & remedy
Consequence: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Remedy: Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflators, free of charge. Volkswagen issued an interim notification to owners on April 12, 2016, and will send a second notification when parts are available. Volkswagen will notify owners again once parts are available. Volkswagen owners may contact Volkswagen customer service at 1-800-893-5298. Audi owners may contact Audi customer service at 1-800-253-2834.
12V299000 · Visibility:sun/moon Roof Assembly
Jun 28, 2012
VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2012 AUDI Q5 VEHICLES, MANUFACTURED FROM JUNE 21, 2011, THROUGH DECEMBER 9, 2011. SOME VEHICLES MAY BE EQUIPPED WITH A FRONT SUNROOF GLASS PANEL THAT IS SUSCEPTIBLE TO BREAKAGE IN EXTREMELY COLD WEATHER/TEMPERATURE CONDITIONS.
Consequence & remedy
Consequence: SHOULD THE SUNROOFS GLASS BREAK WHILE THE VEHICLE IS IN USE, THE FALLING GLASS COULD CUT AND INJURE THE DRIVER OR PASSENGERS. IT COULD ALSO DISTRACT THE DRIVER, INCREASING THE RISK OF A CRASH.
Remedy: VOLKSWAGEN WILL NOTIFY OWNERS, AND DEALERS WILL REPLACE THE FRONT SUNROOF GLASS PANEL, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON AUGUST 7, 2012. OWNERS MAY CONTACT AUDI AT 1-800-253-2834.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
0No exact-year investigations in this snapshot.
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