2020 Audi Q3

THE FIRST PROBLEM WAS ON JANUARY OF 2020 MY AUDI Q3 JUST STOPPED RUNNING ON A VERY BUSY ROAD WHEN I WAS IN MOTION. I CALLED THE AUDI ASSIST NUMBER AND A TOW TRUCK WAS DISPATCHED TO MY LOCATION. I HAD ONLY HAD THE Q3 FOR 2 MONTHS AND IT ONLY HAD 2000 MILES ON THE ODOMETER. IT WAS TOWED TO AUDI OF WARWICK AND THE NEXT DAY THE DEALER GAVE ME A LOANER VEHICLE ANOTHER 2020 Q3 AS THEY SERVICED MINE. THE LOANER AUDI Q3 DID THE SAME THING AND WENT INTO 'LIMP MODE' ON A BUSY ROUTE. THIS TIME AUDI OF WARWICK GAVE ME A Q5 MODEL TO DRIVE WHILE THEY COMPLETED THE SERVICE ON MY Q3. WHEN I PICKED MY Q3 UP I WAS TOLD THE PROBLEM WAS FIXED WITH A SOFTWARE UPDATE. FAST-FORWARD TO NOVEMBER 5, 2020 MY AUDI Q3 HAS ABOUT 10,000 MILES ON THE ODOMETER AND WHILE DRIVING HOME FROM WORK AGAIN WENT INTO 'LIMP MODE' WHEN I WAS IN MOTION CROSSING A BUSY 6 LANE 4 WAY INTERSECTION. VERY UNSAFE AS THE CAR WOULD BARELY MOVE FORWARD SO I COULD PULL OVER TO THE CURB. ONCE AGAIN I CALLED THE AUDI ROADSIDE ASSISTANCE NUMBER MULTIPLE TIMES OVER AN HOUR FOR A TOW AND NO ONE ANSWERED. I HAD CALLED MY HUSBAND AND WHEN HE ARRIVED HE CALLED TRIPLE AAA ROADSIDE SERVICE AND THEY DISPATCHED A TOW TRUCK. ON FRIDAY NOVEMBER 6 MY HUSBAND DROVE TO AUDI OF WARWICK TO SPEAK WITH THE SERVICE MANAGER ABOUT MY CAR CAUSING A SAFETY ISSUE, ETC. THE DEALER FOR THE SECOND TIME DID A SOFTWARE UPDATE AND RETURNED THE Q3 TO MY HOME. AUDI OF WARWICK SAID THE PROBLEM WAS FIXED WHICH WAS WHAT I WAS TOLD ALMOST A YEAR PRIOR WHEN I HAD THE SAME PROBLEM OCCUR TWICE IN TWO SEPARATE Q3'S (DESCRIBED ABOVE). I AM VERY DISAPPOINTED WITH THE SAFETY AND UNRELIABILITY OF THE 2020 AUDI Q3 AND THIS SOFTWARE PROBLEM. I TRIED CONTACTING AUDI CUSTOMER SUPPORT DURING THEIR BUSINESS HOURS YESTERDAY DECEMBER 30, VIA AUDI CHAT AND WAS UNABLE TO SPEAK WITH A REPRESENTATIVE AS THERE WAS NO ANSWER.

DRIVE SYSTEM MALFUNCTION- 05DEC2020 AS I WAS DRIVING ON THE CITY STREET (35MPH) THE SPEED STALLED(DECELERATED) AT 12MPH, I PRESSED ON THE ACCELERATOR PEDAL ALL THE WAY DOWN IN ORDER TO INCREASE THE SPEED BUT WILL NOT INCREASE. I PULLED TO THE SIDE AND STOPPED AND THEN TURNED OFF THE VEHICLE. I WAITED FOR ABOUT 5MINS THEN RESTARTED THE VEHICLE. DRIVE SYSTEM MALFUNCTION ALARM CLEARED AFTERWARDS; I WAS ABLE TO ACCELERATE TO THE SPEED OF 35MPH. THE VEHICLE RETURNED TO NORMAL OPERATION STATE.

THE START STOP FEATURE NEEDS TO BE DEACTIVATED OTHERWISE THE WHEEL LOCKS UP ONCE STOPPED AND VEHICLE DOES NOT MOVE FORWARD ONCE FOOT RELEASES OFF BRAKE. THE VEHICLE SHUTTERED AND RPM DIAL LIT UP AND ENGINE WAS REVVING ONCE START STOP WAS DEACTIVATED. CAR HAD TO BE PULLED OVER AND SHUT OFF. STARTED AGAIN TO MOVE. CLOCK CHANGED TIME ON ITS OWN. INTERIOR READING LIGHTS CAME ON SPONTANEOUSLY NUMEROUS TIMES. CAR WE T TO SERVICE AT DEALER AND WAS TOLD SOFTWARE UPDATE FOR START STOP. GOING BACK IN NOW FOR ENGINE REACTION TO START STOP DEACTIVATION, CLOCK, LIGHTS. STILL NO SOFTWARE UPDATE AVAILABLE. BOUGHT CAR NEW MARCH 2020. ALL EVENTS HAPPENED WHILE DRIVING OR WITH FOOT ON BRAKE. ALL HAPPENED ON STREETS BOTH DRIVING STRAIGHT AND TURNING.

WHILE DRIVING ON ROADWAY YESTERDAY (10/29/2020) THE VEHICLES ENGINE AND ELECTRICAL SYSTEM COMPLETELY SHUT DOWN WITHOUT WARNING. POWER STEERING WENT OUT. WAS ABLE TO DRIFT TO SIDE OF ROAD AND RESTART. WENT HOME AND HAD CAR TOWED TO VALENTI AUDI, WHO DETERMINED THERE IS A TECHNICAL SERVICE BULLETIN FOR SOFTWARE UPDATE. NOT A RECALL! RESEARCHED THIS ON THE INTERNET AND OTHERS HAVE REPORTED SIMILAR ISSUES. THIS VEHICLE IS DANGEROUS! TSB PRINTOUT IS IN VEHICLE AND WILL BE RETURNED TO ME AT SALISBURY CT. HOWEVER, NHTSA MUST ISSUE A RECALL ON THIS.

I NOW HAVE A BRAND NEW CAR FOR 4 WEEKS..ON 5 SEPARATE OCCASIONS, THE START/STOP FEATURE ON THE VEHICLE HAS PRESENTED A MAJOR PROBLEM...IT STALLS EPISODICALLY WHEN THE BRAKES ARE APPLIED...IT STOPS BUT THEN DOES NOT START. THE WORST WAS PULLING INTO AN INTERSECTION, STOPPED TO LOOK FOR ONCOMING TRAFFIC...BEFORE I SAW A CAR WAS HEADING DOWN THE HILL, I TRIED TO PULL OUT BUT THE CAR STALLED AND NOW ONCOMING TRAFFIC WAS BEARING DOWN ON ME.. I BROUGHT THE CAR TO AUDI SERVICE, THEY TOLD ME AUDI KNOWS ABOUT THE PROBLEM BUT HAS NO FIX!!! INCREDIBLE! THIS IS A MAJOR SAFETY ISSUE THAT IS NOT BEING ADDRESSED. I WAS TOLD BY THE SERVICE MANAGER TO OVERRIDE THE START/STOP FEATURE TO DEACTIVATE...IT IS NOW INCUMBENT UPON ME TO REMEMBER TO DO THIS EVERY TIME I START THE VEHICLE. AUDI HAS A PROBLEM WITH THIS VEHICLE WHICH HAS NOW BECOME MY PROBLEM. I AM TOLD THAT THEY HAVE "NO IDEA" WHEN THIS WILL BE FIXED...ARE THEY KIDDING ME...THIS PROBLEM HAS THE POTENTIAL OF CAUSING A MAJOR VEHICLE CRASH. THIS MUST BE ADDRESSED AND RECTIFIED. PLEASE ADVISE.

I BOUGHT MY 2020 Q3 SLINE PREMIUM ON AUGUST 15, 2020. THE VEHICLE HAD STALLED TWICE, FIRST ON AUGUST 17, 2020 AND SECOND ON AUGUST 20, 2020. IN BOTH CASES, THE ENGINE STOPPED AS SOON AS I STOPPED IN AUTO WITH MY PARKING BRAKES ENGAGED. THE DISPLAY SCREEN ALSO WENT DEAD/BLANK IN BOTH CASES. IN BOTH CASES I HAD TO RESTART BEFORE I CAN DRIVE. I ALSO NOTICE THAT WHEN STOPPED AND THE AUTO STOP ENGAGES THE STEERING WHEEL LOCKS MAKING IT DIFFICULT TO TURN A CORNER FROM A RED LIGHT. ADDITIONALLY, WHILE DRIVING THE CAR IDENTIFIES TAR ON THE ROAD AS LANES AND JERKS THE CAR AWAY AND IT IS VERY DIFFICULT TO PULL THE STEERING BACK.

WHEN ACCELERATING THE VEHICLE JERKS LIKE IT IS LOSING POWER. IT HAS DONE THIS ON BOTH THE INTERSTATE AND ON REGULAR ROADS IN MOTION. I HAVE HAD TO PULL TO THE SIDE OF THE ROAD IN FEAR THAT THE VEHICLE WILL STALL ON ME. ON SEVERAL INSTANCES I HAVE BEEN DRIVING THE VEHICLE AND SEVERAL WARNING LIGHTS SHOW UP AND THEN IT WILL NOT ACCELERATE AT ALL. THANKFULLY I HAVE BEEN ABLE TO ROLL OFF OF THE ROAD EACH OF THESE TIMES. THERES NO WARNING OR ANY INDICATORS THAT COME UP PRIOR TO THE CAR COMPLETING DYING IN THE ROAD. I TOOK THE CAR TO THE DEALERSHIP AND WAS TOLD THERES SOFTWARE ISSUES BUT NOTHING THEY CAN DO FOR IT UNTIL AN UPDATE COMES OUT. I WAS TOLD TO TURN OFF THE AUTO SHUT OFF FEATURE AND IT WILL WORK OK, BUT THAT HAS NOT HELPED. THE VEHICLE IS UNSAFE TO DRIVE BECAUSE IT COULD COMPLETELY FAIL AT ANY GIVEN MOMENT WITHOUT NOTICE. AFTER FURTHER RESEARCH THIS IS A KNOWN ISSUE WITH 2020'S. IT HAS BEEN GOING ON FOR THE PAST MONTH 1/2

WE WERE SITTING ON A FREEWAY OFF RAMP AT A STOP. WHEN STARTING TO MOVE FROM A STOP, THE CAR SHUDDERED AND THE CONSOLE LIT UP AND WE WERE UNABLE TO MOVE FASTER THAN 5 MILES AN HOUR TO PULL OVER TO THE SIDE OF THE ROAD. IT WAS A MIRACLE WE WERE NOT REAR ENDED. WE HAD THE CAR TOWED TO THE DEALER AND HAVE BEEN TOLD THIS IS RELATED TO THE START/STOP FUNCTION AND IS A SOFTWARE PROBLEM THAT AUDI DOES NOT YET HAVE A FIX FOR. IT IS INCREDIBLY DANGEROUS AND I REFUSE TO DRIVE THE CAR. THE CAR IS SITTING AT THE DEALER WHO TO DATE HAS DONE NOTHING. THERE HAVE BEEN PROBLEMS WITH THE START/STOP FUNCTION PRIOR TO THIS WHERE WHEN YOU ARE TRYING TO MOVE FORWARD FROM A STOP, THE STEERING WHEEL WOULD LOCK UP AND YOU COULD NOT STEER FOR A FEW MINUTES UNTIL THE CAR WOULD START TO MOVE. IT IS ONLY A MATTER OF TIME BEFORE SOMEONE IS SERIOUSLY INJURED OR KILLED DUE TO THIS PROBLEM. *TR

MY LIFE WAS ALMOST TAKEN AWAY BY MY CARS ENGINE FAILING IN THE MIDDLE OF MAKING A LEFT TURN ON A 4-LANE ROAD WHERE TRAFFIC IS GOING 50 MPH. WHEN IT STALLED, THE ENGINE JUST QUIT LEAVING ONLY ELECTRICAL (LIGHTS & MEDIA) WORKING. I FELT I WAS TRAPPED AS A CAR WAS HEADED RIGHT FOR ME AND I COULD NOT EVEN INCREASE SPEED BECAUSE THE WHOLE CAR JUST SEEM TO NOT MOVE FORWARD. I EVENTUALLY PULLED INTO A MEDIAN, BUT NONETHELESS I AM SCARED TO DRIVE THIS CAR. MUCH LIKE THE PERSON WHO ALSO REPORTED THIS ISSUE. *TR