2019 Audi E-TRON

The contact owns a 2019 Audi E-Tron. The contact stated while entering the vehicle, there was water leaking from the sunroof of the vehicle. The vehicle was taken to a dealer, but the vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was contacted, and the manufacturer referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was 170,000.

Last night, driving home from the airport, I stopped for a charge at an Electrify America charging station in San Diego, CA. Charging station ID is 200143-03. At the start of the charge, the port caught on fire, shot flames about a foot from the car. Obviously, after the flames subsided, I unplugged it. The DC high voltage pins are melted. I drove home without charging, driving slowly to maximize range and make it home. Luckily, I was not injured by the fire. The vehicle did not report any warnings, errors, codes, or anything. It seems functional. I have not attempted to charge it at home. I reported the incident when it occurred to Electrify America. Their case number is [XXX]. This morning I reported the incident to Audi USA. Their reference number is [XXX]. I informed the Audi representative that I would be making this report. The exact cause is unclear. It could be a problem with the charging station or its plug. However, it is clear that its safety systems did not detect the short circuit and stop the high voltage current from flowing. Curiously, there is also not a "big red button" to push on the charging station to shut it down (to prevent anyone else from using the station) - I had to ask the rep to remotely disable the station until their team could look at it. Or, it could be a problem with the vehicle. It has successfully charged several times at Electrify America (Audi's preferred vendor, because they are a Volkswagen company), and it charges nightly at home without issue. But perhaps something on the vehicle side caused the system to short circuit. At this time, I am awaiting guidance from the local Audi dealer on how to get it inspected. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The Etron is an EV. At approximately 63,000 miles, I received an alert stating electric failure and move immediately off the road. I took it to Audi and apparently the front electric motor flooded. After it was repaired, I drove the car another 2500 miles and received an alert stating electric failure and get off the road. Apparently, this may be related to a bad battery module. Both times the incident occurred on the freeway. My car is still in the shop.

Complete brake loss. Complete system failure. Driving on county road, braking light alerts came on indicating brake malfunction. Went to brake, no breaking engagement, alert messages on most electrical components including braking, suspension, drivetrain went off. Most every light on the dash sent alarms. Car would not stop with brakes, nor use of electric gear paddles. Pulled off to shoulder and coasted down the road until stopped.

In a parking lot after backing out from the spot and entering car in drive mode - there was spontaneous, sudden, uncontrollable acceleration and spinning of 360 degree on extreme speed bringing the car in the same spot and stopped only with colliding with other parked vehicle on passanger side , pushing it further and damaging another parked car. During the spin process it front of the car first collided rear end of the car parked on driverside, than curb ,than the back of the car parked on passanger side. This entire event happened in fraction of a second without knowledge of the driver , immediately after the car was put in D mode from R mode . Suspecting some sort of TECHNICAL/ MECHANICAL FAILURE that should be further investigated for general safety. The car was regularly serviced at Audi dealership and there was on going issue with SOS SYSTEM notification trigger, which was addressed to Audi dealership multiple times and they tried to resolve it . The latest same issue was handled almost around a month of the accident. This car is technologically extremely advanced car and has every safety features in built. None of the features came on rescue to notify / stop the car . Even airbag didn't blew up on multiple collisions during that undescribable spontaneous acceleration and spinning of a STANDING CAR! Both Audi USA and GEICO are informed about the accident and they have assured investigating the incident too.

The trunk has one of those built in sensors underneath so that you can close it by waving your foot under the trunk. This can end up being very dangerous, especially since the trunk is deep. On several occasions, as I have been reaching deep into the trunk to grab some stuff, but foot ends up tripping the sensor under the car to start the trunk hatch closing, while I'm in the middle of the closing area! If I didn't quickly move, the trunk would have closed on my body. In other instances, the trunk door has hit me on the head.

The suv has an issue where when you are in drive or reverse, the vehicle can roll backwards of forwards when the accelerator is released and the vehicle is not at a complete stop. For example, coming up an inclined driveway, if you come to a near stop to wait for the garage door to open, but release the accelerator pedal the vehicle will roll backwards rapidly even though it is in drive. The same happens in reverse. The car has brake hold, but it only works when you come to a complete stop and hold the brake pedal for more than a second. If you press the accelerator pedal briefly, the brake hold will release and the car will start to roll backwards or forwards depending on the incline. The gear selection (reverse/drive) does not matter, the vehicle will roll as if in neutral.

Vehicle brake hold does not function as expected, the car will roll in either direction regardless of what gear is selected. If you don't pay attention and are on an incline, the vehicle will roll freely backwards even though you are in drive! Audi does have a brake hold function but it only works when you fully depress the brake pedal and come to a stop. As soon as you press the accelerator to move forward, the car will begin to roll backwards if you are not constantly on the accelerator. Very dangerous!