IllustrationI am submitting this complaint regarding Audi’s continued failure to complete an active safety recall repair on my vehicle despite extended possession of the car and multiple representations that required parts were available or imminent. My vehicle has been continuously out of service for over four months while awaiting comple…
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I am submitting this complaint regarding Audi’s continued failure to complete an active safety recall repair on my vehicle despite extended possession of the car and multiple representations that required parts were available or imminent. My vehicle has been continuously out of service for over four months while awaiting completion of a battery recall repair. During this time, Audi and the authorized dealership have repeatedly provided estimated timelines for repair completion based on expected parts deliveries. These timelines have consistently been missed. Most recently, Audi corporate confirmed that all required parts were expected to arrive by 12/12/25. However, Audi Parts Distribution has delivered only partial components on multiple occasions. Specifically, mounting harnesses have been delivered twice, but the required coolant hoses necessary to complete the battery installation have not been included. As a result, the vehicle remains unrepaired and inoperable. At no point has Audi provided a clear explanation of the full scope of repairs being performed, a definitive list of required components, or a reliable completion timeline based on confirmed parts availability. Communication has consisted primarily of assurances regarding ETAs that have proven inaccurate. The vehicle has now been unavailable for more than one-third of the calendar year and more than 12 percent of the total time I have owned it. Audi has acknowledged the delays but has declined to provide further assistance or resolution beyond minimal compensation, despite the ongoing inability to complete the safety recall repair. I am concerned not only about the prolonged loss of use, but about Audi’s apparent inability to effectuate a timely and complete remedy for a known safety recall. I am requesting NHTSA review whether Audi’s recall remedy process is being properly executed and whether similarly situated vehicles are experiencing comparable delays.