2016 Audi A6

The contact owns a 2016 Audi A6. The contact stated that the vehicle had shuddered and failed to accelerate on several occasions. There was no warning light illuminated. Additionally, the contact stated while driving at an undisclosed speed, the vehicle emitted an abnormal sound. The vehicle was taken to an independent mechanic where it was diagnosed that the spark plugs and the fuel rails needed to be replaced. The spark plugs were replaced. However, the fuel rails were not replaced. An unknown dealer was notified of the failure and an appointment was scheduled. The dealer also informed the contact of prior recall repairs that had been completed on the vehicle. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that they could not assist as the VIN was not included in any recalls. The failure mileage was 70,240.

The contact owns a 2016 Audi A6. The contact stated that after starting the vehicle, the check engine warning light remained illuminated continuously. The vehicle was taken to an independent mechanic where it was diagnosed that the vehicle was overheating and the thermostat needed to be replaced. The dealer was not contacted. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 48,000.

The contact owns a 2016 Audi A6. The contact stated the emergency lights were illuminated. The vehicle loss coolant and overheated. The stop immediately message was displayed. The vehicle was taken to an independent mechanic who stated that the engine coolant housing assembly needed to be replaced. The vehicle was repaired. The local dealer was not contacted. The manufacturer was notified and referred the contact to NHTSA. The failure mileage was approximately 51,000.

OK PURCHASED THE CAR OCTOBER 2019, IMMEDIATELY NOTICED A BURNING SMELL, IN THE CAR. TOOK OUT TO AUDI MULTIPLE TIMES ASK IF THERE WAS A LEAK, BEFORE THE WARRANTY RAN OUT. THEY SAID NO, NOW A YEAR LATER MY CHECK ENGINE LIGHT HAS COME ON. ONE DIAGNOSTIC DONE AT JIFFY LUBE READ A CODE THAT SAYS IT IS THE COMPUTER AUXILIARY OUTPUT. TOOK THE CAR TO AUDI TO DO A SECOND DIAGNOSTIC, THEY SAID ITS THE THERMOSTAT, AND COOLANT PUMP. MY CAR IS NOT EVER HEATING AND THE HEAT AND AIR WORK FINE. HOW IS IT NOW THAT THE CAR IS NOT UNDER WARRANTY THEY NOTICE THE LEAK IN THE COOLANT PUMP, WHEN I COMPLAINED ABOUT THE SMELL OF BURNING WATER WHEN I FIRST PURCHASED THE CAR. THERE ARE NO INDICATIONS OF A LEAK ON MY DRIVEWAY. THE DEALERSHIP HAS QUOTED ME 1683.00 THOUGH THERE IS A RECALL ON THE SAME PARTS. A YEAR AGO WHEN I PURCHASED THE CAR THERE WERE FAULTY ISSUES WITH THE COMPUTER. AUDI DID REPLACE THIS UNDER WARRANTY, BUT A MONTH AGO THE COMPUTER WOULD NOT COME ON SEVERAL DIFFERENT TIMES. CALLED THE DEALERSHIP TOLD THEM IT WAS ON AND OFF THEY SAID TO BRING IN IF IT CONTINUES. SOON AFTER THE CHECK ENGINE LIGHT COMES ON, AND NOW ALL OF A SUDDEN ITS A LEAK IN THE COOLANT PUMP ALLEGEDLY. I REPEATEDLY ASKED THEM IF THE CA HAD A LEAK WHEN I FIRST BOUGHT IT ONLY BECAUSE THE ENGINE WAS GIVING OFF THE BURNT SMELL. THEY WAITED UNTIL THE CAR WAS OUT OF WARRANTY TO AGREE WITH ME. THERE IS A RECALL TO FIX THE COOLANT PUMPS ON THE AUDI BUT THEY ARE WANTING TO CHARGE ME TO REPAIR MINE. RIGHT NOW THE VEHICLE SHUT OFF ON ME TONIGHT AND THE EPC LIGHT IS ON. CAR WILL NOT START, NOR WOULD THE ENGINE RECEIVE THE GAS WHEN TRYING TO ACCELERATE. ONLY BEEN DRIVING THE VEHICLE FOR A YEAR, I SHOULD NOT HAVE MAJOR ISSUES WITH IT AS OF NOW.

AUDI RECALLED 2012-2015 A6 CARS WITH THE 2.0L TFSI ENGINE, ALONG WITH OTHER AUDI MODELS, DUE TO FAULTY COOLANT/WATER PUMP (NHTSA RECALL # 18V-229 MFG RECALL #19N3/19N4). FOR THE A6, THE BRACKETING WAS FOR CARS BUILT FROM 4/4/2011 - 12/22/2014. THE BRACKETING FOR OTHER MODELS IMPACTED BY THE RECALLED VARIED FROM 2012-2017. MY A6 2.0 WAS BUILT IN FEB 2015, BUT WAS CLASSIFIED AS A 2016 MODEL. ON 8/28/2019 MY CHECK ENGINE LIGHT TURNED ON. I TOOK THE CAR INTO MY AUDI DEALERSHIP FOR SERVICING. THE TECHNICIAN STATED THAT I HAD A DEFECTIVE COOLANT/WATER PUMP, AND THAT THE PUMP WAS ABOUT TO BURST AND NEEDED IMMEDIATE REPLACEMENT. I WAS AWARE OF THE RECALL, AND ASKED IF THE PUMP ON MY CAR WAS SIMILAR TO THE PUMPS COVERED UNDER THE RECALL, WHICH THEY CONFIRMED THE PUMP PART NUMBER ON MY CAR MATCHED THE PUMP PART NUMBER THAT WAS BEING RECALLED. HOWEVER, SINCE MY CAR WAS CLASSIFIED AS A 2016, IT WAS NOT COVERED UNDER THE RECALL. IT APPEARS THAT THE BRACKETING THAT WAS USED TO DETERMINE WHICH CARS SHOULD BE COVERED UNDER THE RECALL WAS NOT BROAD ENOUGH FOR THE A6 MODELS, AS IT APPEARS THAT THE DEFECTIVE PUMPS WERE ALSO USED ON SOME 2016 A6 MODELS OR CARS BUILT AFTER 12/22/2014.