2013 Audi A5

The contact owns a 2013 Audi A5. The contact stated that after activating the AC system, there was hot air and a burning odor coming from the passenger’s side vents. The contact associated the failure with NHTSA Campaign Number: 17V002000 (Engine and Engine Cooling). The contact called an independent mechanic and referenced the recall campaign. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed that the VIN was not under recall. The failure mileage was approximately 157,653.

Couple years ago my engine failed, it was recalled and company refused to pay for it. I payed for it and afterwards my radio modul failed, camera failed, the check engine light is on since I bought the car and recently my car stopped on the highway fast lane without warning. It was no shoulder and I stopped on the highway. I was lucky I didn’t get rear ended n killed

I have experienced several failures and 3 recalls with my vehicle since I purchased it brand new. I have paid out thousands of dollars over the years for repairs that I feel were faulty being that I am on the only owner of the vehicle. I have approximately a little under 75k miles on my vehicle although I purchased in 2012 (2013 vehicle) only to take it to dealerships and pay for this and that but most recently my major complaint is my car has stopped on me 4 times and I paid originally for what the dealership stated was the problem only to take it back 3 times and now they state the FUEL PUMP is the problem and there is no recalls. Audi is known to have recalls on FUEL PUMPs but at this time do not reflect on my vehicle. However, my car has not been in an accident, I am the only owner, the mileage is under 100k and there is no explanation as to why the fuel pump needs replacing. Please look into this. Thank you.

THE VEHICLE SUFFERED COMPLETE ENGINE FAILURE AT 52,000 MILES. ON MAY 05'19 THE CAR WAS RUNNING SMOOTHLY AT PREVAILING HIGHWAY SPEED WHEN I STARTED TO HEAR THE SOUND OF MARBLES RATTLING AROUND IN THE ENGINE COMPARTMENT. PULLED OVER, AND THEN THE CHECK ENGINE LIGHT CAME ON. TOWED TO AUDI BURLINGTON, AND THE $159 DIAGNOSTIC THE FOLLOWING MORNING MAY 06'19 RESULTED IN A VOICE MAIL THAT SAID IN PART "CAR ENGINE IS BLOWN, THE COST WILL BE $11,000, PLEASE LET US KNOW WHAT YOU'D LIKE TO DO". THEY ALSO SUGGESTED I COULD TRY TO GET AUDI OF AMERICA TO ASSIST SO I OPENED A TICKET WITH THEM ON MAY 07'19 (REFERENCE NUMBER IS 190452228). THE SERVICE HISTORY IS INTACT BUT NEITHER AUDI OF AMERICA NOR AUDI BURLINGTON (MA) DEALERSHIP WILL ASSIST WITH THE REPAIR. INSTEAD, BOTH AOA AND THE DEALER HAVE CHOSEN TO DEMONIZE THE SERVICE HISTORY BECAUSE THE PRIOR OWNER MAY HAVE MISSED A REQUIRED ANNUAL VISIT AND BECAUSE THE 35K SERVICE WAS NOT DONE AT THEIR DEALERSHIP. WHEN I ASK WHAT SERVICE ELEMENT WOULD HAVE IDENTIFIED AND PREVENTED A BLOWN ENGINE AT 52,000 MILES, THE SERVICE MANAGER AT AUDI BURLINGTON RESPONDED WITH "A MILLION THINGS COULD GO WRONG IF YOU DON'T HAVE THE RECOMMENDED SERVICE". BY THE WAY, A PERFECT SERVICE HISTORY WOULD BE NO GUARANTEE OF ASSISTANCE AS I LEARNED TEN YEARS AGO WHEN MY AUDI TT BLEW UP - I HAD TO WAIT 5 YEARS FOR THE CLASS ACTION SETTLEMENT TO PAY FOR THAT REPAIR. IT'S BEEN THREE WEEKS AND I HAVE YET TO RECEIVE A CALLBACK FROM AUDI ON THE CASE I OPENED WITH THEM BACK ON MAY 05'19. THE DEALER IS HOUNDING ME TO DECIDE WHAT TO DO BECAUSE MY CAR IS TAKING UP PRECIOUS SPACE ON HIS PROPERTY.

LOSS OF POWER WHILE DRIVING. I WAS DRIVING AND THE CAR LOST POWER AND STARTED SHUDDERING, EPC WARNING LIGHT CAME ON AND IT SEEMED LIKE IT MIGHT STALL. SINCE I WAS DRIVING I PUSHED IN THE CLUTCH AND COASTED TO A STOP. I SHUT IT OFF AND RESTARTED IT AND IT WORKED NORMALLY SO I DROVE HOME. I DROVE IT THE NEXT DAY AND HAD NO PROBLEMS. ON A FOLLOWING DAY IT DID THE SAME THING, LOSS OF POWER, SHAKING, NOT WORKING RIGHT. SOMETIMES IT SEEMED JUST FINE OTHER TIMES IT HAD PROBLEMS. I TOOK IT TO A SHOP TO HAVE DIAGNOSIS AND THEY DISCOVERED WATER IN THE ENGINE COMPUTER CONNECTOR AND TRACED IT TO A COOLING VALVE LEAK THAT ALLOWS WATER IN THE CONNECTOR AT THE VALVE TO ENTER THE 2 WIRE CONNECTOR AND APPARENTLY THE WATER WICKS UP THE CONTROL WIRE TO THE COMPUTER CONNECTOR AND SHORTS OUT CONNECTIONS TO COILS AND OTHER ENGINE ELECTRONICS. I SEARCHED THE WEB FOR INFORMATION AND DISCOVERED THAT THIS IS THE SAME ISSUE THAT HAS AFFECTED 2010 - 2013 AUDI A8 AND THE CAR WAS RECALLED. SEE 16V619000. I'M WONDERING WHY MY 2013 A5 THAT HAD THE EXACT SAME PROBLEM WAS NOT RECALLED. I HAVE PICTURE OF THE ENGINE COMPUTER SHOWING WATER THAT WAS IN THE CONNECTOR AND PIN 35 IS GREEN. THE 2 WIRE CONNECTOR WAS REMOVED FROM THE VALVE AND HAS ISSUES, IT IS CONNECTED TO PIN 35 OF THE ECM

TL* THE CONTACT OWNS A 2013 AUDI A5. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V229000 (ENGINE) WAS RECEIVED IN JUNE OF 2018. AFTER CONTACTING THE LOCAL DEALER (AUDI WEST HOUSTON, 15865 KATY FREEWAY, HOUSTON, TX), THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

IN SEP 2016 MY 2013 AUDI A5 STARTED SMOKING AND OVERHEATING WHILE DRIVING ON THE FREEWAY. I DROVE MY CAR HOME AND SEARCHED FOR A REPUTABLE AUTO SHOP IN MY CITY THAT I DROVE MY CAR TO. MY VEHICLE WAS ANALYZED AND INSPECTED TO FIND OUT THAT THE COOLANT/WATERPUMP NEEDED TO BE REPLACED, WHICH MY CAR WAS NO LONGER UNDER WARRANTY. AT THIS MOMENT I JUST LEFT MY CAR AT THIS AUTO REPAIR SHOP AS IT WAS MY ONLY VEHICLE AND NEEDED REPAIRED ASAP. WITHIN THE LAST YEAR AND VERY RECENTLY THEIR HAVE BEEN MANY RECALLS RELATIVE TO OVERHEATING COOLANT/WATER PUMP ISSUES CAUSING OVERHEATING AND POSSIBLY SET ON FIRE. I HAD IT REPAIRED AT THE AUTO SHOP, WHICH COSTED ME NEARLY $1200! I FOUND THIS ABSURD AS MY VEHICLE WAS ONLY 3.5 YEARS OLD WITH AN OVERHEATING PROBLEM. IS THERE ANY WAY I CAN GET THIS RESEARCHED AND REIMBURSED BY THE MANUFACTURE AS MY ISSUE HAPPENED PRIOR TO RECALLS WERE PUBLISHED? I HAVE ATTACHED A REPAIR INVOICE FOR YOUR REVIEW. THANK YOU.

TL* THE CONTACT OWNS A 2013 AUDI A5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V229000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AUDI TUSLA (4208 S MEMORIAL DR, TUSLA, OK) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY UNTIL 2019. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.