2020 Audi A4

The MMI system, which displays navigation and other controls, shuts down and restarts frequently while the car is in motion. The problem occurs at least once every trip, and typically every 10 minutes. In my case, I use Apple CarPlay as my navigation system, and the sudden and unexpected loss of navigation poses serious safety risks to me and others, because I either need to pick up my phone to see the map or make a sudden driving maneuver to correct my course. The incident occurred with two other phones, and even when no phone was connected to the car. And it also happened when another person in my household was driving. So the problem is not phone or driver-dependent. I have not yet brought the car to the Audi dealership for diagnostic service.

The MMI will spontaneously stop working in the middle of driving. The screen goes blank and then after a few seconds starts a reboot. This requires me to engage the touch screen manually. This will happen multiple times during a 20-30 minute drive. I first started noticing the problem a few months ago sporadically , but it is now happening consistently every time I drive. It is potentially a safety issue, as it is very distracting, shuts off navigation and obstacle detection systems. I have found that this is a common problem many people who have similar year and models of Audis are experiencing. I have not yet contacted the dealership, but it seems from reports it may be a software problem.

The MMI (multi-media interface) frequently reboots during driving, resulting in a black screen and the inoperability of key systems such as the backup camera, rear obstacle detection, navigation, and cell phone tethering (for hands-free operation). These reboots require user input, including entering a PIN to log into the user account (if set up) and repeatedly tapping on the MMI, which can be highly distracting while driving. By its very nature, the reboot catches the driver by surprise and requires diverting attention from driving.Typically, this user input is provided while stationary, immediately after starting the vehicle. The issue emerged sometime in February or March 2025. The vehicle was last serviced in December 2024. I brought the vehicle to a dealership (Audi of Calabasas, California), who were unable to provide a fix for the problem. This issue constitutes a safety concern, as reboots can occur during reverse parking maneuvers, rendering the backup camera and obstacle detection sensors inoperable until the system reloads. Additionally, reboots completely disable the navigation screens and necessitate multiple user inputs to restore functionality, which can be hazardous while driving. Many states have enacted hands-free laws and requirements that mandate the use of dash-mounted systems to comply with these regulations. The reboots render such systems inoperative. Numerous reports on online user forums suggest that this issue is widespread and affects the same model year vehicles. For instance, see [XXX] . Several Technical Service Bulletins (TSBs) filed with the National Highway Traffic Safety Administration (NHTSA) indicate that available software updates should be applied to address infotainment-related issues. Relevant TSB numbers include: TSB 2067021, TSB 2076404, and TSB 2069112. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The MMI in the car constantly reboots. Started occasionally doing it once a drive, would restart and then go right back to what I was at. Then it would restart multiple times a trip, not going where I was at. If I had music on it would lower the volume it was rebooted to or go to a different song. The screen would also freeze for a few minutes after in being rebooted. Took it to Audi, they installed an “update” now it reboots every 3-5 minutes, causing serious safety concerns with no access to the MMI stystem.

The MMI system keeps crashing and rebooting. It can happen as often as every 5-15 minutes. Navigation goes down and parking and backup camera is unavailable until system goes through the reboot process. My understanding is that there are numerous other Audi owners who have this problem, with no clear fix . Audi has nit addressed this or have been able to offer any help or resolution to this issue

The Audi MMI (Multi Media Interface) system will continually shut down and Reset/reboot while driving. It will happen sometimes 3-4 time within a 20 minute drive. The MMI plays a crucial role in enhancing safety features by providing a user-friendly interface for managing various driver assistance systems and safety-related functions. These include features like emergency calls, roadside assistance, and the integration of driver assistance systems like adaptive cruise control and collision avoidance assist.

2020 Audi A4 has infotainment system that constantly crashes and reboots. It occurs multiple times on every single drive, disabling maps, music, and all of the infotainment until the reboot completes. This issue did not occur in prior years, likely due to some over the air update. Issue has become more frequent over time and has been experienced by many other owners, does not seem to be hardware related. Only solution so far appears to be paying the dealership hundreds for a software update.

The SOS Emergency Call system error warning appears every time I start the car. This system no longer functions in the car. An independent mechanic ran the diagnostic and said it could not be cleared. If I were to be in an accident, I would not be able to use this essential safety feature. Additionally, the MMI system that is used for making hands-free calls, mapping directions, and reading texts aloud randomly shuts off every 3-5 minutes. It says it is initializing, and you must hit three buttons to have it come back on. If I'm using maps or making a call, and this system shuts down, it becomes a distraction while driving. The dealership said it is a problem with this component overheating and restarting.