2020 Audi A4

while driving. These reboots typically happen every 5–10 minutes and result in the temporary loss of safety-critical features like the backup camera, navigation system, and rear cross-traffic alert. The screen goes black, and the system restarts itself while the vehicle is in motion, which is both distracting and potentially dangerous. I brought the issue to my local Audi dealer, who attempted two separate software updates. Unfortunately, the problem continues. The service department reports no faults in the system diagnostics and has stated that they currently do not know how to fix the issue. This persistent malfunction affects key safety systems and creates significant concern when driving.

The MMI system which contains the backup camera and warnings, navigation, phone and radio goes blank and reboots. Continually does this at any time. You can be backing up in a parking lot and the screen goes black. Audi has tried to fix several times and continues to happen. Numerous complaints about this on Audiworld and Reddit. Major across the board problem with the vehicle.

The MMI screen ( infotainment system on dash) frequently turns off while driving. The system requires several minutes to reboot each time. During the reboot process, the backup camera and safety sensors do not work. Additionally, many other features do not work during the reboot Apple Car Play, Phone, Navigation, Radio and Garage Door Opener. The issue started in February 2025 and has persisted during each use of the car thereafter. The reboot will typically occur every few minutes while the car is on.

My Audi MMI/Infotainment system restarts frequently while driving (every 10-15 minutes). This can happen at any point including while reversing. When the system restarts it shut off the backup camera, parking sensors and all other functionality on the screen. When the system restarts it disables navigation as well. This is extremely dangerous for the driver as well as a distraction.

The MMI spontaneously reboots numerous times while driving. When the reboots happen, the screen goes black and key systems such as the backup camera, rear obstacle detection, and navigation, become unavailable until the reboot completes and the systems reload. Restoring functionality requires user input to get through the loading screens. The issue started in February 2025 and the vehicle has been inspected by the Audi dealership (on 4/17/25), who applied an update at a cost of $185 which did not solve the issue), and they continue to claim there's nothing they can do since their OBD scans return no fault codes, even though there are numerous TSBs (filed with NHTSA) that point to available software updates that should be applied to address infotainment-related issues. This appears to be a widespread issue based on the numerous reports found on user forums online, affecting the same model year vehicles (for multiple examples, refer to [XXX]). It is also interesting that most of the users experiencing this issue, also report it starting around the same time (Jan/Feb 2025), and they all have similar software versions, and likely production dates. This should be considered a safety issue, as the reboots can happen in the middle of a reverse parking maneuver, and they render the backup camera and obstacle detection sensors completely inoperative until the system reloads. They also impact safety on the highway, as the reboots completely disable the navigation screens, and require multiple user input to restore, while driving. I have also filed a case with Audi Customer Experience (as many other customers have for this issue) and the number is, [XXX] opened on 4/18/25, and I'm still pending for a satisfactory resolution. Relevant TSB numbers include: TSB 2067021, TSB 2076404, TSB 2069112" INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The Multimedia Interface (MMI) infotainment system in my 2020 Audi A4 frequently and unexpectedly reboots during driving. Each reboot causes the display to go black, disabling essential safety features including the backup camera, rear obstacle sensors, navigation, and hands-free phone connectivity until the system fully reloads. Restoring operation requires manual interaction, such as entering a PIN and repeatedly using the touchscreen, which distracts the driver and creates unsafe conditions. This malfunction significantly jeopardizes safety, particularly while driving in reverse, as the abrupt loss of the backup camera and obstacle detection sensors occurs without warning, substantially increasing the risk of collision or pedestrian accidents. Additionally, during normal driving, the sudden reboots disable navigation guidance and hands-free phone operation, which are essential for compliance with state laws regarding distraction-free driving. The need for manual input to restore these functionalities causes further driver distraction, compounding the potential for hazardous situations. The issue initially appeared sporadically over a year ago but increased dramatically around February 2025, now occurring as often as every few minutes. Performing a factory reset provided no improvement. Many owners report identical problems on forums like AudiWorld and Reddit, specifically mentioning the early-2025 onset and similar software versions. Several related Technical Service Bulletins, including TSB 2067021, TSB 2076404, and TSB 2069112, suggest software updates to address infotainment malfunctions. My vehicle underwent scheduled maintenance at an authorized Audi dealer in December 2024; no MMI abnormalities were reported then. Due to the sudden and unexpected nature of these system reboots and the disabling of critical safety and compliance functions, this defect should be recognized as a significant safety risk requiring immediate corrective action from Audi.

The MMI spontaneously reboots numerous times while driving. When the reboots happen, the screen goes black and key systems such as the backup camera, rear obstacle detection, and navigation, become unavailable until the reboot completes and the systems reload. Restoring functionality requires user input to get through the loading screens. The issue started in mid-February 2025 and the vehicle has been inspected by a mechanic who verified the concern and attempted a factory reset (which did not solve the issue), and they continue to claim there's nothing they can do since their OBD scans return no fault codes, even though there are numerous TSBs (filed with NHTSA) that point to available software updates that should be applied to address infotainment-related issues. This appears to be a widespread issue based on the numerous reports found on user forums online, affecting the same model year vehicles (for multiple examples, refer to [XXX] ). It is also interesting that most of the users experiencing this issue, also report it starting around the same time (Jan/Feb 2025), and they all have similar software versions, and likely production dates. This should be considered a safety issue, as the reboots can happen in the middle of a reverse parking maneuver, and they render the backup camera and obstacle detection sensors completely inoperative until the system reloads. They also impact safety on the highway, as the reboots completely disable the navigation screens, and require multiple user input to restore, while driving. I have also filed a case with Audi Customer Experience (as many other customers have for this issue) and the number is [XXX], opened on 5/2/25, and I'm still pending for a satisfactory resolution. Relevant TSB numbers include: TSB 2067021, TSB 2076404, TSB 2069112 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

MMI (infotainment), and the dashboard screen will turn off randomly and reboot. This is a safety concern as it turns all sound off, and driving visuals like directions/backup camera, and freezes or reboots, not where you last had it but from a different check point. Audi dealership misdiagnosed the issue once, performed a software update, but the issue persists. Seems to be a widespread problem - NHTSA ID 11657000, among others.

The Multi Media Interface (MMI) in my 2020 Audi A4 spontaneously reboots while driving. This problem is intermittent but can happen numerous times during a single trip in the car, even trips of less than 10 miles. When the reboots happen, the screen goes black and key systems such as the backup camera, rear obstacle detection, and navigation become unavailable until the reboot completes and the systems reload. Restoring functionality requires user input to get through the loading screens. The issue started in 2024 and the Audi dealership was notified by me on 19 Apr 2024, but they could not replicate the issue and found no "fault codes". There are numerous TSBs (filed with NHTSA) that point to available software updates that should be applied to address infotainment-related issues. The problem continued and I asked the dealer to re-examine it on 27 Mar 2025, but they would not perform diagnostics unless I paid a significant labor charge (since the car is now out of warranty), so I declined. This appears to be a widespread issue based on the numerous reports found on online user forums, affecting the same model year vehicles. (For multiple examples, refer to [XXX] .) Most of the users experiencing this issue have similar software versions, and likely similar production dates. This should be considered an important safety issue, as the reboots can happen in the middle of a reverse parking maneuver, and they render the backup camera and obstacle detection sensors completely inoperative until the system reloads. They also impact safety on the highway, as the reboots completely disable the navigation screens and require multiple user input to restore while driving. Relevant TSB numbers include TSB 2067021, TSB 2076404, TSB 2069112. Thank you for your attention to this important matter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)