2003 Audi A4

TL*THE CONTACT OWNS A 2003 AUDI A4. SHE NOTICED A LEAK ON THE PASSENGER SIDE REAR WINDOW OF THE CONVERTIBLE IN ADDITION SHE NOTICED THE ROOF DETACHED FROM THE REAR WINDOW. THE DEALER STATED THAT THE CONVERTIBLE ROOF NEEDED TO BE REPLACED. THE CURRENT AND FAILURE MILEAGES WERE 42,000. UPDATED 02-01-08 *BF THE CONSUMER STATED THE DEFECT IS ADHESIVE PROCESS USED DOESN'T STICK TO CONVERTIBLE TOP. THE CONSUMER STATED IT WOULD COST $4,000 TO REPLACE THE TOP. UPDATED 02/01/08 *TR

I HAVE A 2003 AUDI A4 1.8T ENGINE. I DISCOVERED A LOUD MECHANICAL NOISE AT THE REAR OF MY CAR WHEN DRIVING AND NOW ALSO AT IDLE. I FOUND OUT FROM A AUDI INDEPENDENT SHOP & FROM ONLINE CAR FORUMS THAT THE ISSUE ON MY CAR IS THE FUEL PUMP IS ABOUT TO FAIL. I JUST FOUND OUT THAT THERE WAS A RECALL ON THIS CAR NHTSA CAMPAIGN ID IS 06V017000, THE MANU CAMPAIGN NUMBER IS JL. I THEN DISCOVERED FROM SERVICE RECORDS ON THE CAR THAT THE FUEL PUMP HAD BEEN REPLACED ON 4/19/06 WITH 35,434 MILES ON THE CAR WITH THE JL CODE. I PURCHASED THE CAR AT THE END OF MAY 2006 WITH 35,500 MILES ON THE CAR. I HAD TO GET A REPAIR TO THE FUEL SENDER UNIT (SHOWS THE FUEL LEVEL) UNDER WARRANTY ON 6/16/06 WITH 36,706 MILES, THE DEALERSHIP NEVER MENTIONED THE SERVICE HISTORY TO ME AT THIS POINT. THE CAR HAS JUST REACHED 57K MILES(OUT OF WARRANTY 50K)AND NOW THE FUEL PUMP IS SCREAMING WITH MECHANICAL NOISE.SO BASICALLY WITH ONLY APPROX 22K MILES ON THE "NEW" FUEL PUMP IT IS FAILING AGAIN. TODAY I WENT TO A AUDI DEALERSHIP IN SAN JOSE, CA AND TOLD THEM THE ISSUE WITH THE CAR, AND THE HISTORY OF THE SERVICE. THE SERVICE CONSULTANT WAS EXTREMELY UNHELPFUL AND REFUSED THAT THEY SHOULD FIX THE CAR UNDER A RECALL NOTICE. IN HIS OWN WORDS HE SAID THAT A MECHANICAL PART COULD FAIL THE VERY NEXT DAY AFTER INSTALLATION. SO MUCH FOR INSPIRING CONFIDENCE IN A PREMIUM MANUFACTURER. I TOLD HIM ABOUT THE SAFETY ASPECT THAT IF THE FUEL PUMP FAILS ON MY WIFE AND I WHEN DRIVING ON A INTERSTATE, HE DID NOT CARE. AFTER THIS I THEN RANG UP AUDI OF AMERICAS CONSUMER HELPLINE, I TALKED TO A FRIENDLY LADY, BUT SHE SAID THAT NOTING COULD BE COVERED UNDER WARRANTY BY AOA AND I WOULD HAVE TO PAY OUT OF POCKET MYSELF I AM EXTREMELY UNHAPPY, AND VERY WORRIED ABOUT OUR SAFETY TO DRIVE THIS CAR. AUDI SHOULD STEP UP AND REPLACE THIS CRITICAL COMPONENT ESPECIALLY AS HISTORY PROVES THAT THERE WAS A OFFICIAL RECALL ON THIS ISSUE. BUT THEY ARE UNWILLING TO HELP OUT. PLEASE HELP MY WIFE AND I OUT. IT WOULD BE MUCH APPRECIATED. THANKS. *TR

TL*THE CONTACT OWNS A 2003 AUDI 4. THE CONTACT STATED THAT IN MARCH OF THIS YEAR, THE "EPC" WARNING LIGHT WOULD ILLUMINATE WHEN THE VEHICLE WAS STARTED. ON APRIL 16, 2007, THE VEHICLE STALLED AND SHUT OFF WHILE DRIVING APPROXIMATELY 20 MPH. THE CONTACT RESTARTED THE VEHICLE, ONLY FOR IT TO SHUT OFF AGAIN. AAA TOWED THE VEHICLE TO THE DEALER (LEN STOLER) WHO DIAGNOSED THE FAILURE AS THE FUEL. THE VEHICLE HAS EXPERIENCED THIS FAILURE ONCE BEFORE. THE SAME FAILURE OCCURRED AT APPROXIMATELY 20,000 MILES AND THE DEALER REPLACED THE FUEL PUMP UNDER WARRANTY. THE MANUFACTURER STATED THAT THE VIN WAS EXCLUDED IN RECALL # 06V017000. THE CURRENT MILEAGE IS 69,000 AND FAILURE MILEAGE WAS 20,000.

CAR SUDDENLY WOULD NOT START. ASSUMED IT WAS A PROBLEM WITH THE FUEL FILTER OR PUMP (WHICH AUDI CALLS A FUEL DELIVERY UNIT). FILTER WAS REPLACED AND CAR WAS GOOD FOR ABOUT 3 WEEKS, THEN IT DID THE SAME THING AGAIN. HAVE TO HAVE IT TOWED TO THE SHOP. NOW AUDI HAS SENT THE WRONG FUEL PUMP TWICE. THERE IS A RECALL ON THE PUMP, BUT APPARENTLY MY CAR IS NOT WITHIN THE COVERED VIN NUMBERS. SEEMS LIKE A LOT OF PEOPLE ARE DEALING WITH THIS PROBLEM AND AUDI ISN'T STANDING BEHIND THE DEFECT! THIS IS FRUSTRATING WHEN THEY DON'T STAND BEHIND THEIR PRODUCT. *JB

TL* - THE CONTACT OWNS A 2003 AUDI A4. THE CONTACT STATED THAT WHILE DRIVING THE VEHICLE LOST POWER WITHOUT WARNING AND WAS DIAGNOSED AS NEEDING A NEW FUEL PUMP. THE DEALER REPLACED THE FUEL PUMP. THE IDENTICAL PROBLEM OCCURRED AT 40,000 MILES WHILE DRIVING AT 30 MPH. THERE WERE NO WARNING INDICATORS. THE VEHICLE WAS TOWED AND DIAGNOSED AS NEEDING A NEW FUEL PUMP. *AK