2003 Audi A4

The contact owns a 2003 Audi A4. The contact stated that while driving at an undisclosed speed, a fuel odor was detected. The contact parked the vehicle and noticed there was fuel leaking on the rear driver's side. The vehicle was taken to the dealer and diagnosed that the fuel pump flange and hoses needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and informed the contact that they would cover the part replacement. The failure mileage was 143,839.

I HAVE HAD PROBLEM WITH MY CAR'S COILS AND FUEL PUMP AND LEARNED RECENTLY THAT THESE COMPONENTS WERE UNDER RECALL YET I WAS NEVER NOTIFIED OF THIS. DOES THE MANUFACTURER OR DEALER HAVE AN OBLIGATION TO NOTIFY OWNERS OF RECALLS? I HAVE PAID A MECHANIC TO REPLACE THESE PARTS AND WOULD HAVE TAKEN TO DEALER IF TOLD OF RECALL. THANK YOU

TL* THE CONTACT OWNS A 2003 AUDI A4. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, A LOUD NOISE WAS HEARD FROM THE FUEL TANK. THE CONTACT TOOK THE VEHICLE TO A LOCAL MECHANIC FOR DIAGNOSTIC TESTING WHERE THE MECHANIC STATED TO THE CONTACT THAT THE FUEL PUMP WAS FAILING AND NEEDED TO BE REPLACED. THE CONTACT REFERENCED NHTSA CAMPAIGN I.D. 06V017000 (FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP) AND CALLED THE MANUFACTURER WHO THEN ADVISED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE CONTACT DID NOT HAVE THE VEHICLE REPAIRED. THE FAILURE MILEAGE WAS 68,000.

FUEL PUMP FAILURE. WHILE DRIVING. SUDDENLY WITHOUT POWER. FORTUNATELY WAS ABLE TO PULL OVER TO THE SIDE OF THE ROAD. 2003 AUDI A4, WHICH HAS HAD RECALL NOTICES ON IT FOR EXACTLY THIS ISSUE. YET WHEN I TALK TO THE DEALER ABOUT IT, THEY SAY MY "VIN ISN'T ONE OF THE ONES IMPACTED SO IT'S NOT COVERED." IT'S EXACTLY THE MODEL YEAR AND MODEL AND THE EXACT PROBLEM THEY'VE ADMITTED. BUT NOW IN A DOCUMENTED CASE, THEY ARE REFUSING TO COVER THE REPAIR. *TR

CAR LOSES POWER AS IT TRAVELS . HAS BEEN TO DEALER FOR ANALYSIS AND FUEL PUMP REPLACEMENT RECOMMENDED. CHECKED AND FOUND RECALL CAMPAIGN 07V375000 IS ACTIVE. DEALER REFUSES SAYING OUR CAR IS NOT ELIGIBLE EVEN THOUGH SYMPTOMS ARE IDENTICAL AND MAKE, MODEL AND YEAR ARE SAME. THEY CLAIM VIN IS NOT IN RECALL BASE. WHO DETERMINES THE ACCURACY OF THE VIN NUMBERS ELIGIBLE? WE HAVE SPENT SEVERAL HUNDREDS OF DOLLARS TO TRY AND FIX THE PROBLEM OVER THE PAST YEAR AND AFTER SEVERAL DIAGNOSIS WE ARE TOLD IT IS THE FUEL PUMP. WE JUST RECENTLY FOUND OUT ABOUT THE RECALL. *TR

TL*THE CONTACT OWNS A 2003 AUDI A4. WHILE DRIVING APPROXIMATELY 65 MPH THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO AN INDEPENDENT REPAIR SHOP WHERE SHE WAS INFORMED THE FAILURE WAS DUE TO THE FUEL PUMP. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE MANUFACTURER WAS NOTIFIED AND SHE WAS INFORMED HER VEHICLE WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 07V375000, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP. THE FAILURE AND CURRENT MILEAGES WERE 72,000.

MY WIFE AND I OWN A AUDI A4 CABRIOLET THAT RECENTLY HAD TO HAVE THE FUEL PUMP REPLACED. THE FUEL PUMP WAS CAUSING A VERY NOTICEABLE VIBRATION IN THE FUEL TANK. AUDI WAS CALLED AND TOLD ME THAT OUR VEHICLE WAS NOT IN THE GROUP THAT QUALIFIED FOR FUEL PUMP REPLACEMENT. THE CAR ONLY BEEN DRIVEN HAS 85,000 MILES AND IN MY OPINION A FUEL PUMP PROBLEM IS PREMATURE AND UNSAFE. UPON AUDI'S REFUSAL TO REPLACE THE PUMP I CALLED MY WARRANTY COMPANY TO PAY FOR THE REPLACEMENT OF THE FUEL PUMP. CONTINENTAL WARRANTY REFUSED TO PAY FOR THE REPLACEMENT PUMP. THE REASONING BEHIND THEIR DECISION IS THAT THE PUMP MUST HAVE COMPLETE FAILURE BE FORE THEY WOULD HONOR MY WARRANTY. AM I SUPPOSED TO STALL AT A RAILROAD CROSSING OR HIGH SPEED INTERSECTION BEFORE THE CAR IS CONSIDERED NON-DRIVABLE? *TR

FORGOT TO INSTALL C CLIP ON TEMP SENSOR ON RADIATOR HOSE WHICH POPPED OUT CAUSING MAJOR ENGINE DAMAGE AND BLOWN HEAD GASKET WHICH WAS DENIED FOR MANY MONTHS. IN OCT. 08 THEY FORGOT TO TIGHTEN BRACKET WHICH CAUSED WIRES TO SMOKE AND FIRE.AUG 08-TRIMMED SERPENTINE BELT RATHER THAN REPLACED AND CAR STOPPED RUNNING IN MIDDLE OF INTERSTATE. SEPT 09 REPLACED OIL PAN BUT FORGOT TO PUT PLUG BACK OCT 08 OIL RESIDUE ON DAMPER THEY THREW OUT AND DID NOT REPLACE. THEY FORGOT TO PUT BOLTS BACK ON SUB FRAME AND MIRACLE I WAS NOT KILLED. THIS CAUSED AXLE PROBLEMS. WHEN THEY REPLACED BOLTS THEY DID NOT HAVE BUSHINGS IN STOCK AND THEY RELEASED CAR WITHOUT THESE BUSHINGS WHICH IS A SAFETY VIOLATION. WHEN BUSHINGS CAME IN THEY REFUSED TO WORK ON OUR VEHICLE AND WE HAD TO GO TO DIFFERENT MECHANIC. THEY TOLD US WE NEEDED TIMING BELT WHEN THE HEADGASKET WAS BLOWN. NOW THERE IS NEW RECALL FOR COIL PACKS AND THEY REFUSE TO WORK ON OUR CAR. THE NEW GM IS LISTENING TO THE SERVICE MGR. WHO IS NOT TELLING THE COMPLETE STORY NOR IS THE NEW GM REVIEWING THE FACTS. OUR LIVES ARE IN DANGER WITH THIS VEHICLE AND SINCE WE STILL OWE $15K WE CANNOT TRADE IT IN. STARTED JUNE 2008 AND CONTINUES UNTIL TODAY. COIL PACKS WHICH WERE JUST RECALLED ARE CAUSING CAR NOT TO RUN AND WE ARE STUCK *CW