2024 Alfa Romeo Tonale Phev

The car engine and hybrid system shuts down randomly and without warning when I am driving, and the car has no power. The first time it happened was on Wednesday, Dec. 11th 2025. I had just picked up the car a few days prior, when they replaced the high voltage generator under warranty. I was on the highway and the car shut down, with a red turtle on the right side of the instrument display. I rolled to a stop on the shoulder and managed to get it running again. I drove it in E-SAVE mode for about 40 miles and it shut down again, and I rolled to a stop on the side of the road. I got it restarted and in E-SAVE mode I managed to get it to the dealer. It was returned to me on Wednesday, Dec. 17. The dealer, Ron Lewis Alfa Romeo, said it was not programmed properly after installing the part on the prior repair job. They claimed to have driven it 50 miles without issue after the reprogramming, and said it was fixed to good working order. Today (Dec. 26th, 2025) I was going up a hill and it shut down again, with a red turtle on the dash, and the car stopped. I got it started and drove it home in E-Save mode. I then had Alfa Romeo roadside assistance have the car towed back to Ron Lewis Alfa Romeo. The car is unsafe and I cannot drive it without fear of it shutting down while underway. Having a car engine and hybrid system completely shut down in live traffic, either on the highway or in a suburban or business district, suddenly and without warning is incredibly dangerous to the driver, passengers and those in other vehicles. They have been unable to find and fix the problem, and keep giving me back an unsafe car to drive.

At any point in time when driving, the dashboard could turn on all error and warning lights, which leaves the vehicle unable to accelerate above 15mph. The errors indicate issues with parking brake, steering, stability control, engine, hill start assist, electronic throttle control, and autonomous emergency braking. After a period of time for the vehicle being turned off, most of the warnings and errors will clear and the vehicle will only show the check engine light when started and in operation, however, at any point in time that the vehicle is in use while driving, the same exact situation occurs. The vehicle was towed to the dealership four times for this issue. Initially on 1/25/2024 where the technician "reset codes" per the invoice. The next occurence was on 3/27/2024 where the vehicle was disabled completely, unable to power on to even get it into gear. Again, software errors were cleared and they sent us away. Now, in October, we had to have the vehicle towed in twice - 10/2/2024 where the technician "reset codes related to radio" and most recently on 10/16/2024. Again, same exact issue, they reset codes again and said the vehicle was fine. The most recent occurrence on 10/16/2024 is the one where the safety concerns happened. I had just got onto I-270 S, began accellerating to 45mph (heavy traffic in the AM) and the dashboard lit up. At this point, I lose the ability to accelerate the vehicle, nearly getting hit from behind. I was able to get the vehicle over to the shoulder and get to the next exit to get off the interstate. I had to drive on the shoulder as I couldn't accelerate. I was unable to accelerate above 15mph and it took me nearly an hour to get home - just a 2-mile distance. There is no way to tell when this error and issue will occur - there's no pattern to what we're doing when it happens - and further, if we're driving the vehicle again, we don't want to be put in a situation where we can't control the vehicle on an interstate.

Leased a brand new 2024 Alfa Romeo Tonale (first year new model production) on 12-23-23. This is a hybrid. On [XXX] at 1347 miles the car would not start. Entire electrical system shut down. Towed to dealership were purchased - Stateline Alfa Romeo in Fort Mill SC. Car was released to me on [XXX] and dealer charged battery but had no idea what caused failure. On [XXX] again at 1681 miles electrical system totally failed once again - car would not start and flatbedded again to Stateline Alfa. Car was keep a week until [XXX] at dealership. I came to pick up the car after they charged the battery again and not knowing cause of failure again, but now car would not start again right at the dealership after they told me it was fixed and ready to pick up. They said they have had conversations with the engineers in Italy but still do not know the cause of the electrical failure. They are going to keep the car another week to trouble shoot. So this new car is on its third repair at the dealership in the 2 months since I have owned it and will be in the shop 2 and a half to 3 weeks so far. I believe I have a lemon on a new model year car. I asked the dealership for an exchange to a new Tonale but they said it’s the manufacturers problem not theirs . Please help in anyway you can! Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)