2021 Alfa Romeo Giulia

In Feb 2025, I was involved in an accident where a driver damaged my driver's side door. I brought my car to the Fix Auto Downtown LA location for repairs. Cosmetically the door was repaired, but over the next year my latch would temporarily lock, preventing access and requiring me to enter through my passenger side door/climb over the center console. In Feb 2026, the latch permanently closed. In Jan 2026, I hit debris on the freeway, which required a repair of my front bumper and undercarriage. I had moved from LA to Orange County, and went to the Fix Auto Yorba Linda location to remediate the door repair and address the new damage. The date of repair for both items was April 15, 2026, as I was unable to make time for an immediate appointment. I received the car back on May 5, 2026, and noticed the front collision error light was turned on, the parking collision mode worked only intermittently, and I had difficulty one time the next day with my door opening (was stuck partially latched/open and my gas cap would not open). The door and gas cap worked after the incident, but, due to both repair shops' lack of quality work, I'm skeptical that the initial problem was remediated. I would like to request both the Fix Auto Downtown Los Angeles and Yorba Linda locations be investigated for returning my vehicle in an unsafe condition. The repetition in the state of repairs indicates potential negligence from Fix Auto.

The contact owns a 2021 Alfa Romeo Giulia. The contact stated that it was difficult refuel the fuel to full. Additionally, it was difficult to insert the nozzle into the fuel filler neck. There was no warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed, and it was determined that the fuel vapor canister had become clogged and needed to be replaced. The vehicle was repaired. The contact stated that the vapor canister had been replaced twice within 4 years. The manufacturer was informed of the failure. The failure mileage was approximately 17,000.

The contact owns a 2021 Alfa Romeo Giulia. The contact stated while on vacation driving 70 MPH, the vehicle started shaking and lost motive power. The check engine warning light illuminated. The contact was able to veer to the side of the road. The vehicle was towed to the dealer where it was diagnosed however, no issues were found. The vehicle software was reset; however, the failure reoccurred. The vehicle was taken to the dealer who informed the contact that the mechanic was unable to duplicate the failure. The contact notified a second dealer, Harper Alfa Romeo (10045 Parkside Dr, Knoxville, TN 37922) who informed him that the VIN was included in NHTSA Campaign Number: 21V878000 (Fuel System, Gasoline). The second dealer ordered the parts from the manufacturer. Upon returning from vacation, the contact followed up with the manufacturer regarding the shipment of parts. The manufacturer informed the contact the parts had been shipped to the first dealer located in Florida, where he was on vacation, 12 hours away from his residence. The manufacturer informed the contact that they could not resend parts to his local dealer in Tennessee and he would need to drive from Tennessee to Florida for the recall repair. The contact stated that the vehicle was not safe to drive to as it was experiencing a safety failure. The vehicle was not repaired. The failure mileage was approximately 9,000.

The contact owns a 2021 Alfa Romeo Giulia. The contact’s son was driving approximately 65 mph on the freeway when the transmission erroneously shifted to neutral and the vehicle would not accelerate. After stopping and restarting the vehicle, the vehicle operated as normal and the failure was no longer present. The vehicle was taken to the local dealer who indicated that a transmission software update was needed to prevent the failure from recurring. The software update was performed however, the failure recurred. The manufacturer was not notified of the failure. The failure mileage was 1,000.