NHTSA owner reports · September 18, 2026 snapshot.
Steering complaints
28 reportsClear category filterMileage unknown · Jul 29, 2026
Steering
On Monday, July 27, 2026, my vehicle suffered a complete failure of the EPS system at startup in my garage, making the steering wheel lock and rendering the vehicle completely non-operational. The vehicle did start and would go into gear but there was a severe increase in steering effort, creating an emergency situation and an e…
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On Monday, July 27, 2026, my vehicle suffered a complete failure of the EPS system at startup in my garage, making the steering wheel lock and rendering the vehicle completely non-operational. The vehicle did start and would go into gear but there was a severe increase in steering effort, creating an emergency situation and an extreme safety hazard on public roads if it was driven. The vehicle was towed to an independent automotive repair facility where a certified technician performed a diagnostic scan and isolated the failure to the Electric Power Steering (EPS) control unit. The independent shop verified that my vehicle’s VIN is covered under American Honda/Acura's active 15-year/unlimited-mile warranty extension for Service Bulletin 19-021, which was issued specifically to address a known manufacturing defect involving internal EPS relay wire fatigue. The vehicle was subsequently towed to Metro Acura for the warranty repair. Because the manufacturing defect is inherently intermittent, the EPS system temporarily self-recovered due to ignition cycling and physical vibrations during flatbed transit. Metro Acura and American Honda are currently denying warranty coverage and refusing to replace the defective EPS unit, stating they cannot honor the warranty extension unless they can actively duplicate the failure on-site or pull a live code themselves. By refusing to honor the safety warranty extension and ignoring a documented professional diagnosis of a known, intermittent component fracture, the manufacturer and dealer are forcing me to retrieve and operate a vehicle with a volatile, un-repaired steering defect. This poses an ongoing, severe risk of sudden steering loss to myself, my passengers, and other motorists. I request that NHTSA investigate American Honda’s practice of denying coverage for this critical, intermittent safety defect.
NHTSA ODI #11753600
Mileage unknown · Dec 24, 2021
Electrical SystemSteering
I was driving my 2013 Acura Tl on my way to work and suddenly I got an electronic power steering error that resulted in my steering wheel stiff and I had to use all my strength to pull over to the emergency lane. The vehicle's steering became very heavy and was very hard to turn. I am fortunate not to be in an accident when it …
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I was driving my 2013 Acura Tl on my way to work and suddenly I got an electronic power steering error that resulted in my steering wheel stiff and I had to use all my strength to pull over to the emergency lane. The vehicle's steering became very heavy and was very hard to turn. I am fortunate not to be in an accident when it occurred. There is so many people with Acura TL having this issue and Acura need to do something about it.
NHTSA ODI #11444909
Mileage unknown · Sep 7, 2021
Steering
WHILE CROSSING MEDIAN AHEAD OF ONCOMING TRAFFIC, ELECTRIC POWER STEERING LOST POWER, LEAVING ME UNABLE TO STEER TO AVOID COLLISION. STEERING WARNING BEGAN TO FLASH BUT GAVE NO ADVANCE WARNING. I WAS NOT STRONG ENOUGH TO STEER THE CAR. ENGINE WAS RUNNING. CAR IS AVAILABLE FOR INSPECTION. HONDA DEALER SAID THEY HAD NEVER SEEN TH…
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WHILE CROSSING MEDIAN AHEAD OF ONCOMING TRAFFIC, ELECTRIC POWER STEERING LOST POWER, LEAVING ME UNABLE TO STEER TO AVOID COLLISION. STEERING WARNING BEGAN TO FLASH BUT GAVE NO ADVANCE WARNING. I WAS NOT STRONG ENOUGH TO STEER THE CAR. ENGINE WAS RUNNING. CAR IS AVAILABLE FOR INSPECTION. HONDA DEALER SAID THEY HAD NEVER SEEN THIS PROBLEM. POWER STEERING IS STILL INOPERATIVE AND THE DEALER SAYS NO RECALLS FOR T HIS PROBLEM.
NHTSA ODI #11432045
64,500 miles · Apr 25, 2021
Lane DepartureSteering
2013 ACURA TL - 64,500 MILES - DRIVING ON FREEWAY IN HEAVY TRAFFIC - CHECK STEERING LIGHT COMES ON - WAS GOING TO MOVE OVER TO FAR RIGHT LANE AND STOP AT NEXT EXIT TO CHECK ISSUE - STEERING WHEEL BEGAN TO LOCK AND WOULD NOT LET ME GO TO RIGHT - INSTANTLY TURNED ON FLASHERS HOPING SOMEONE WOULD GO AROUND - ALL I COULD DO TO MA…
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2013 ACURA TL - 64,500 MILES - DRIVING ON FREEWAY IN HEAVY TRAFFIC - CHECK STEERING LIGHT COMES ON - WAS GOING TO MOVE OVER TO FAR RIGHT LANE AND STOP AT NEXT EXIT TO CHECK ISSUE - STEERING WHEEL BEGAN TO LOCK AND WOULD NOT LET ME GO TO RIGHT - INSTANTLY TURNED ON FLASHERS HOPING SOMEONE WOULD GO AROUND - ALL I COULD DO TO MAKE IT TO SIDE OF ROAD - HAD TO LEAVE CAR AND CALL UBER TO ARRIVE SAFELY TO MY DESTINATION - BEGAN LOOKING AT COMPLAINS - APPARENTLY THIS HAS BEEN AN ONGOING COMPLAINT AND NO SAFETY WARNINGS / RECALLS HAVE BEEN FILED - WENT WITH ACURA DUE TO THEIR RECOMMENDATIONS OF VERY SAFE AND DEPENDABLE CAR BUT AM VERY DISAPPOINTED AND NO EXCUSE FOR PUTTING PEOPLE IN SUCH A DANGEROUS SITUATION- PLEASE DO SOMETHING BEFORE SOME IS KILLED - AT THE VERY LEAST GIVE A WARNING THAT THIS HAS BEEN HAPPENING - IS ACURA TRYING TO LOOSE REPEAT CUSTOMERS- THEY ARE SUCCEEDING - TERRIBLE REPUTATION FOR ACURA IF U DON'T DO THE RIGHT THING AND PUT YOUR CUSTOMERS FIRST - WE'VE BEEN LOYAL -NOW IT IS YOUR TURN TO SHOW LOYALTY TO US - -
NHTSA ODI #11413879
142,588 miles · Dec 11, 2020
Steering
2013 ACURA TL STEERING GOT LOCKED AFTER CHECK POWER STEERING SYSTEM, THIS IS VERY RISKY IF I WAS ON HIGHWAY AND WOULD HAVE HAPPEN DURING DRIVING. SUCH PROBLEMS NEEDS TO BE ADDRESSED BY CO ASAP AS THIS IS LIFE THREATENING TO DRIVER INCLUDING PASSENGERS IN VEHICLE DURING PROBLEM. STEERING IS LOCKED AND CAN'T MOVE IN ANY DIRECTION.
NHTSA ODI #11383078
82,143 miles · Nov 19, 2020
Steering
IN JULY 2020, WITH 82143 MILES, MY POWER STEERING COMPLETELY STOPPED WORKING.
NHTSA ODI #11375341
124,377 miles · Oct 22, 2020
Steering
I WAS DRIVING HOME WITH MY KIDS AND THE STEERING PRACTICALLY LOCKED UP, BUT I WAS STILL GOING ABOUT 50 MPH. THANKFULLY, WE DIDN'T GET HIT WHILE I GUIDED THE CAR OVER TO STOP SAFELY. THE PANEL JUST TOLD ME TO CHECK THE STEERING SYSTEM... WHILE I WAS TRYING NOT TO GET HIT AFTER LOSING ALL POWER TO MY STEERING WITH NO WARNING WHILE…
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I WAS DRIVING HOME WITH MY KIDS AND THE STEERING PRACTICALLY LOCKED UP, BUT I WAS STILL GOING ABOUT 50 MPH. THANKFULLY, WE DIDN'T GET HIT WHILE I GUIDED THE CAR OVER TO STOP SAFELY. THE PANEL JUST TOLD ME TO CHECK THE STEERING SYSTEM... WHILE I WAS TRYING NOT TO GET HIT AFTER LOSING ALL POWER TO MY STEERING WITH NO WARNING WHILE DRIVING. HAD VEHICLE TOWED HOME, AS IT WAS NIGHTTIME. NOW I HAVE TO GET IT SENT TO SOMEONE WHO MIGHT TELL ME ANYTHING. THIS LOOKS LIKE A SERIOUS TREND BASED OFF OF WHAT I'VE READ ON THIS SIGHT. IT'S DANGEROUS AND I'M SURE GETTING IT FIXED WILL BE COSTLY. THIS IS A SERIOUS ISSUE ON MANY LEVELS.
NHTSA ODI #11365690
75,000 miles · Oct 19, 2020
Steering
COULD HAD AN ACCIDENT I WAS ON THE FREEWAY AND ALL OF A SUDDEN THE LIGHT ON MY CAR CAME ON SAYING THAT THE POWER STEERING HAD GONE OUT AT THAT TIME I REALIZE THAT I COULD NOT CONTROL THE CAR IT WAS HARD I HAD TO GET A FEEL FOR IT TO TURN IT SO I COULD PULL OFF TO THE SIDE AND THEN THAT'S WHEN I CALLED AAA TO COME AND TOW THE CAR…
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COULD HAD AN ACCIDENT I WAS ON THE FREEWAY AND ALL OF A SUDDEN THE LIGHT ON MY CAR CAME ON SAYING THAT THE POWER STEERING HAD GONE OUT AT THAT TIME I REALIZE THAT I COULD NOT CONTROL THE CAR IT WAS HARD I HAD TO GET A FEEL FOR IT TO TURN IT SO I COULD PULL OFF TO THE SIDE AND THEN THAT'S WHEN I CALLED AAA TO COME AND TOW THE CAR BECAUSE I COULD NOT STEER IT. MY CAR HAS 75,000 MILES ONLY. THAT'S A MAJOR PART THAT WAS A VERY FRIGHTENING EXPERIENCE
NHTSA ODI #11365262
72,534 miles · Sep 27, 2020
Steering
I WAS DRIVING MY 2013 ACURA TL ON THE INTERSTATE WHEN I GOT AN 'ELECTRONIC POWER STEERING ' ERROR THAT RESULTED IN MY STEERING WHEEL REQUIRED ME TO USE ALL MY STRENGTH TO PULL OVER TO THE EMERGENCY LANE. THE VEHICLE'S STEERING BECAME VERY HEAVY AND WAS VERY HARD TO TURN. I AM FORTUNATE THAT MY WIFE WAS NOT DRIVING, BECAUSE SHE W…
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I WAS DRIVING MY 2013 ACURA TL ON THE INTERSTATE WHEN I GOT AN 'ELECTRONIC POWER STEERING ' ERROR THAT RESULTED IN MY STEERING WHEEL REQUIRED ME TO USE ALL MY STRENGTH TO PULL OVER TO THE EMERGENCY LANE. THE VEHICLE'S STEERING BECAME VERY HEAVY AND WAS VERY HARD TO TURN. I AM FORTUNATE THAT MY WIFE WAS NOT DRIVING, BECAUSE SHE WOULD NOT HAVE HAD THE STRENGTH TO PULL OVER TO THE EMERGENCY LANE WITHOUT POWER STEERING. ACURA SHOULD BE ASHAMED OF THEMSELVES TO NOT HAVE ISSUED A RECALL FOR THIS ISSUE.
NHTSA ODI #11361350
153,000 miles · Sep 3, 2020
Steering
WHILE BACKING OUT OF MY GARAGE THE CHECK "ELECTRONIC POWER SYSTEM" INDICATOR LIGHT CAME ON AS I WAS BACKING INTO THE STREET OUT OF MY DRIVEWAY. AS I ENTERED THE STREET THE STEERING WHEEL LOCKED AND WOULD NOT LET ME TURN THE WHEEL TO COMPLETE TURNING TO STRAIGHTEN THE WHEELS TO DRIVE FORWARD. I WAS LITERALLY STUCK IN THE MIDDLE O…
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WHILE BACKING OUT OF MY GARAGE THE CHECK "ELECTRONIC POWER SYSTEM" INDICATOR LIGHT CAME ON AS I WAS BACKING INTO THE STREET OUT OF MY DRIVEWAY. AS I ENTERED THE STREET THE STEERING WHEEL LOCKED AND WOULD NOT LET ME TURN THE WHEEL TO COMPLETE TURNING TO STRAIGHTEN THE WHEELS TO DRIVE FORWARD. I WAS LITERALLY STUCK IN THE MIDDLE OF THE STREET AND I LIVE ON THE DOWNSIDE OF A HILL SO CARS CAN'T SEE ME UNTIL THEY TOP THE HILL, FORTUNATELY MY HUSBAND WAS HOME AND HELPED PUSH THE CAR BACK INTO THE DRIVEWAY. ALTHOUGH NOT AS SCARY AS SOME OF THE INCIDENTS I HAVE READ ABOUT THE EPS MODULE FAILING, I UNDERSTAND THE FEAR THEY MUST HAVE HAD WITH THIS HAPPENING ON A BUSY HIGHWAY OR STREET. I NOW HAVE TO HAVE MY CAR TOWED TO THE NEAREST ACURA DEALERSHIP WHICH IS 45 MINUTES TO AN HOUR DEPENDING ON TRAFFIC BECAUSE I'M TO AFRAID TO DRIVE ON THE FREEWAY. THE COST OF REPAIR THAT WAS QUOTED IS ASTRONOMICAL, $420 LABOR, $780.06 FOR THE PART...NOT TO MENTION THE TOW$$. REALLY... ACURA/HONDA, YOU GOT TO KNOW THIS IS A SAFTY ISSUE IF THERE EVER WAS ONE! WHAT WILL IT TAKE...A GRANDMOTHER (LIKE ME) DRIVING HER GRAND KIDS TO DAYCARE TO LOSE CONTROL BEFORE YOU ACKNOWLEDGE THIS IS A PROBLEM. NHTSA, PLEASE FOLLOW UP!
NHTSA ODI #11353097
Official recalls
3Jun 27, 2019
Honda (American Honda Motor Co.) is recalling certain 2013 Acura ILX, 2015 RDX, 2005-2010 and 2012 RL, 2009-2014 TL, 2010 and 2012 ZDX, 2007-2011 CR-V, 2011-2013 and 2015 CR-Z, 2009-2013 Fit, 2013 Fit EV, 2010-2011 and 2013 Insight and 2007-2014 Ridgeline vehicles. These vehicles are equipped with driver frontal air bag inflators assembled as a recall remedy part or replacement service part, that may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
Consequence & remedy
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy: Honda will notify owners, and dealers will replace the driver frontal air bag inflator, free of charge. The recall began August 12, 2019. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are S5B and W59.
Mar 6, 2019
Honda (American Honda Motor Co.) is recalling specific 2003 Acura 3.2CL, 2013-2016 ILX, 2013-2014 ILX Hybrid, 2003-2006 MDX, 2007-2016 RDX, 2002-2003 3.2TL, 2004-2006, and 2009-2014 TL, 2010-2013 ZDX and 2001-2007 and 2009 Honda Accord, 2001-2005 Civic, 2003-2005 Civic Hybrid, 2001-2005 Civic GX NGV, 2002-2007 and 2010-2011 CR-V, 2003-2011 Element, 2007 Fit, 2002-2004 Odyssey, 2003-2008 Pilot, and 2006-2014 Ridgeline vehicles. The affected vehicles received a replacement driver air bag inflator as part of a previous Takata inflator recall remedy or a replacement driver air bag module containing the same inflator type as a service part. Due to a manufacturing error, in the event of a crash necessitating deployment of the driver frontal air bag, these inflators may explode.
Consequence & remedy
Consequence: An explosion of an inflator within the driver frontal air bag module may result in sharp metal fragments striking the driver, front seat passenger or other occupants resulting in serious injury or death.
Remedy: Honda will notify owners, and dealers will replace the driver's air bag inflator with an alternate inflator, free of charge. The recall began April 10, 2019. Honda owners may contact customer service at 1-888-234-2138. Honda's number for this recall is O41. Acura owners may contact customer service at 1-888-234-2138. Acura's number for this recall is U40.
Feb 3, 2016
Honda (American Honda Motor Co.) is recalling certain model year 2007-2011 Honda CR-V, 2011-2015 CR-Z, 2010-2014 FCX, and Insight, 2009-2013 Fit, 2013-2014 Fit EV, 2007-2014 Ridgeline, 2013-2016 Acura ILX, 2013-2014 Acura ILX Hybrid, 2007-2016 RDX, 2005-2012 Acura RL, 2009-2014 Acura TL, and 2010-2013 Acura ZDX vehicles. The affected vehicles are equipped with a dual-stage driver frontal air bag that may be susceptible to moisture intrusion which, over time, could cause the inflator to rupture.
Consequence & remedy
Consequence: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy: Honda will notify owners, and dealers will replace the inflator, free of charge. The recall began March 2017. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are JY0, JY1, and JY2.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1EA19001 · Electrical Overstress
Opened Apr 19, 2019 · Closed Sep 19, 2024
Status: closed (inferred from source dates) · Air Bags: Air Bag/restraint Control Module
The Office of Defects Investigation (ODI) opened this investigation to determine if the failure of airbags to deploy during severe crashes, in certain vehicles, was the result of a safety related defect. During the investigation a complex failure was studied that can result in non-deployment of subject vehicle air bags and other restraint system devices in severe crash events. The subject vehicles may be equipped with an airbag control unit (ACU) for the supplemental restraint system (SRS) Electronic Control Unit (ECU) manufactured by ZF-TRW. The ECU receives signals from crash sensors mounted in the vehicle and deploys the vehicle air bags and seat belt pretensioners in accordance with manufacturer design specifications. The ECU in the subject vehicles contains a model DS84 application-specific integrated circuit (ASIC) which controls the communication of the crash sensor signal, firing commands (i.e., when to deploy the airbag(s) and/or pretensioners), and fault information (e.g., diagnostic trouble codes). In September 2016, FCA announced recall 16V-668 for certain model year (MY) 2010 to 2014 Chrysler, Dodge and Jeep products manufactured with the subject ZF-TRW ACU. In this recall, FCA discussed an EOS condition that resulted in a failure of the subject DS84 ASIC, which caused air bag non-deployment. FCA noted that the defect condition had only been observed in vehicles equipped with sensor harnessing routed across the front of the vehicle. Other FCA vehicles that also used the subject ACU, but were not equipped with cross-car harnessing, had not experienced EOS failures, despite similar time in service. During the course of this investigation, ODI sent two separate Information Request (IR) letters to six vehicle manufactures (including FCA, Hyundai, Honda, Kia, Mitsubishi, and Toyota) and one IR letter to ZF-TRW. These IR letters resulted in ODI receiving comprehensive data from these manufacturers and suppliers. Studies of this data found that the DS84 ASIC does not have sufficient protection against negative electrical transients or electrical overstress (“EOS”) that can be generated in certain severe crashes. An electrical transient occurs when the electrical power supplied to a circuit changes momentarily over a short duration of time. In these severe crash cases, the crash sensors and other powered wiring can be damaged and short circuited so as to create a negative electrical transient of sufficient intensity and duration (that are outside the vehicle manufacturer's specification) to damage the ASIC before the restraint device deployment signal is received by the SRS ECU. This damaged signal can lead to incomplete or nondeployment of the air bags and/or pretensioners. Airbag non-deployment and/or lack of pretensioner operation can increase the risk or severity of injury in a crash.A total of 8 fatalities and 14 injuries were associated with known EOS events. The common element in all investigated manufacturers vehicles is the SRS ECU containing a DS84 ASIC manufactured by ZF-TRW. The risk associated with the ASIC is equally shared among all OEMS involved in the investigation. The actual real-world risk can be mitigated by other factors which were assessed by ODI during this investigation. The first mitigating factor involves protections built into the ACU design which protect the DS84 ASIC from damage. There are multiple strategies and levels of protection employed by different OEMs that provide effective EOS mitigation. The two most common strategies at the ACU level are circuit protection diodes on the remote senor signal lines, and current limiting resistors that protect critical components. The second mitigating factor is found at the vehicle level and involves the location and routing of the wires leading from the crash sensors to the SRS ECU. If the wires are well protected in a crash and are not routed with other power wires carrying large currents, the risk for an EOS event is significantly reduced or eliminated. These design specific factors combine to produce a spectrum of risk for the vehicles equipped with ACUs using the DS84 ASIC. Given the many of years of field exposure, it is possible to divide the subject population into two groups; vehicles which have experienced EOS events, and vehicles which have not experienced EOS field events. Four of the six OEMs involved in this investigation have experienced EOS field events on at least one of their models equipped with a DS84 ASIC. All vehicle models (including the Toyota models identified in the Failure Report Summary of the opening resume for this investigation) with field events have been recalled. In an abundance of caution, ODI kept this investigation open five years to monitor field performance and did not identify any field events on vehicles not included in existing safety recalls. Given the spectrum of risk identified in this investigation and that all vehicles with a demonstrated unreasonable risk have been recalled, ODI is closing this investigation. ODI is closing this investigation with the following manufacturer safety recalls: 16V-668, 18E-043, 18V-137, 18V-363, and 20V-024. With the recall actions taken by the subject vehicle and equipment manufacturers, this investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exists on other model or model year vehicles outside of the recall scopes. The agency reserves the right to take further action if warranted by the circumstances.