2025 Acura Rdx

I own a 2025 Acura RDX with an open EPS recall involving potential loss of power steering assist due to improper software calibration. I live in Bozeman, Montana, far from the nearest Acura dealer. Acura customer care and escalated supervisor offered no reasonable accommodation. Completing this safety recall requires substantial long-distance travel and lease mileage to repair a manufacturer defect. I am submitting this complaint regarding recall remedy access and owner burden.

The contact owns a 2025 Acura RDX. The contact stated that while driving approximately 70-75 MPH, the steering wheel was pulling to the right, and the vehicle unintendedly attempted to switch lanes. The contact swerved to avoid another vehicle. Several unknown lights were illuminated. The Lane Departure/Lane Keep Assist feature was previously turned off by the owner. While driving around a curve, the vehicle began to change lanes unintendedly. The vehicle continued to pull in the opposite direction. The vehicle was taken to the local dealer, but it was unclear if the vehicle was diagnosed or repaired. The Smart App indicated that the VIN was included in NHTSA Campaign Number: 25V582000 (Steering). The manufacturer was contacted and confirmed that the tires were rotated, but the recall was not completed. The failure mileage was approximately 6,800.

The problem I am reporting I found reported on the internet. My dashboard lite up with power steering and brake warning lights and told me to contact the dealer. Power steering was lost and braking power diminished. Pulled over and restarted the car several times and steering and braking came back but the warning lights still on. After sitting for an hour while we ate the car started with no warnings and brakes and steering functioning. From what I saw on the internet the problem stems from when the LKAS system is turned on. I found on your site my VIN has the issue I described above. Why hasn't Acura contacted me about the problem ? Seems irresponsible.

Was driving the car then all of the sudden all these error messages came up on the dash and my power steering turned off. Car became very hard to steer. Almost went off the road. Luckily I was able to stop. After restarting the engine error messages went away and car was driveble again. This car is a loaner acura of milford gave me while my car was being serviced

August & September 2025 The power steering stopped while driving and without warning, causing the car to be almost impossible to steer. I happened about 3 weeks ago and the dealer replaced the power steering unit after consulting with the Acura techline. Then after the power steering unit was replaced, it happened again, the same problem. Both times the Lane Keeping Assistance was engaged, so it might be related. The first time I was on a curve and it forced the car into the oncoming lane at night. Fortunately, there was no oncoming traffic or a could have a head-on collision. The second time I was on a highway and moving into the Exit lane, so I was able to pull off the road. Both times, when I stopped the car and turned the engine off and back on, the problem went away, but I got a brake warning that did not seem to affect the driving or the brakes. This is a serious safety problem that is very dangerous and must be fixed by Acura immediately. The local dealer seems to know nothing about the problem. Online there are multiple customer complaints being reported of the same problem. See: [XXX] [XXX] [XXX] Steering INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

While driving at highway speed, all of a sudden I lost all power steering and multiple system failure warning lights appeared on the center dashboard including power steering failure, brake system failure and collision mitigation system failure, among others. With great difficulty I was able to steer the car off the highway and was towed to an Acura dealer. The car was 5 months old with just over 3000 miles at the time and there were no prior issues and no advanced warning when this happened. The dealer (Acura of Berlin in CT) stated they have seen this issues several times. The battery voltage was low (11.98-12.09 volts), although the car was being driven at highway speeds for at least 45 minutes before the incident. They charged and tested the battery, and their diagnostics said the battery was good. They also found a code "DTC U3000-49 EPS CONTROL UNIT INTERNAL CIRCUIT MALFUNCTION". The dealer opened an incident with the Acura Tech line, who indicated that if the problem happens again they should replace the steering rack. No repair other than battery charging was performed. This is an unacceptable safety risk waiting for it to happen again. There are many reports of this exact problem online from 2025 Acura RDX owners. We need an immediate recall.

While driving my 2025 Acura RDX A-Spec Advance (approx. 5,000 miles) at about 40 mph through a light curve, the vehicle suddenly lost power steering mid-turn. The dash displayed: “Electric Power Steering System Problem. Steering Assist Not Available. Do Not Drive.” This was not just a loss of assist. The wheel felt like it was resisting input and was nearly impossible to turn, locking the car into an off-road path. I narrowly missed a curb and a large tree by inches, only avoiding collision by forcing the wheel with maximum effort while applying heavy brakes. If this had occurred at higher speed or on a mountain road, the result could have been catastrophic. Once stopped, five additional warnings appeared: Brake System Problem, Lane Keeping Assist System Problem, Collision Mitigation Braking System Problem, Road Departure Mitigation System Problem, and Low Speed Braking Control Problem. After restarting, most warnings remained, though steering assist and brakes seemed temporarily normal. I cautiously drove to a nearby lot, then to the dealership. At the service center, the errors cleared only after shutting down the engine. Staff first suggested a “loose battery cable.” When I mentioned that other 2025 RDX owners have reported the same issue, I was told not to trust the internet. They kept the vehicle overnight under warranty. Initially no loaner vehicle was available, which forced my wife to leave work for daycare pickup. After she called management directly, a loaner was provided. At the time of this report, no diagnosis has been given. Service staff speculated it could be nothing or it could be a failed steering column, which matches reports from other owners. This sudden steering failure, combined with simultaneous warnings across multiple safety systems, created an immediate risk of serious crash. The incident occurred only two days after routine service at the same dealership.

Started vehicle in the morning and had driven about 5 miles. LKAS, Adaptive Cruise Control and all other collision avoidance systems turned on. ACC Speed set, but disengaged due to prior braking for the curve. Weather overcast but dry. While turning left around a sweeping curve at about 40mph the vehicle suddenly started emergency braking and trying to turn right into the guardrail on the side of the road. Major force required to keep vehicle in the lane and under control. Power steering went out. Collision braking warning, Power steering warning, LKAS warning, Road departure mitigation warning, Low speed braking control problem, also power steering icon glowed orange, safety system icon glowed orange, Lane keeping icon glowed orange, Brake system icon glowed orange. No place to pull off, continued several miles to a parking lot. Took photos of dash warnings (provided to dealer). Cycled engine power to no effect. Cycled again waiting about 1 minute and opening door to turn off nav display. Upon restart warnings all remain, power steering returned. Drove home and parked for about 1 hour. Upon restart all errors gone and functioning normally. Noted Acura Link sent CMBS Problem! notification. Car now at Acura of Brookfield (WI) for evaluation. All notification on vehicle and Acural Link cleared by time I arrived at dealer. Note vehicle defaulted back to "Normal" drive mode after this event. Had been set on "Comfort" which is normally retained at power cycle.

The contact owns a 2025 Acura RDX. The contact stated while driving approximately 50 MPH, the steering wheel seized, causing the vehicle to veer into another lane. The contact was unable to move the steering wheel more than half an inch to the left or the right. The contact was able to reach the nearest exit and pulled over to the side of the road. The contact stated that after pulling over to the side of the road, the “Steering Wheel Lock” and “Stop Driving” warning lights illuminated. The vehicle was towed to the dealer but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 2,200. The VIN was not available.