2023 Acura Rdx

The infotainment system on this vehicle keeps failing when using Apple Carplay. The problem consistently happens when driving. The problem consists of the apple carplay going black screen and disconnecting entirely and then taking long to reconnect. This is a safety issue if you’re using the gps navigation from iOS while driving. The problem has been reported to the Acura Service dealer multiple times and they were able to reproduce it as well. They have said there is an interruption caused by satellite communications interfering with carplay while driving. They said currently no fix for this issue.

The infotainment screen went blank 4 times. It works intermittently and reset itself. The dealer performed service bulletin S/B 24-004 on May 21, 2024. Since then it has gone out twice. I taking the vehicle in again. I seen there are issues with that system draining the battery and the car not starting. That had to me this morning.

Infotainment system fails while using Android auto after receiving or making a phone call, which results in navigation via Google Maps unable to provide directions. The only manner in which I found temporarily resolves the issue, is restarting the infotainment system, which requires the vehicle to be stopped turned off and the driver’s door opened. This poses a grave safety risk while operating the vehicle, especially in heavy traffic conditions especially in inclement weather conditions, which I have unfortunately experienced on multiple occasions. on my second visit to the dealership i was advised by the service advisor at the dealership, that Honda is ‘aware of an uptick in reports with Android Auto and new phone models, and there is no fix identified, and any fix will most likely be with a software update.’ I as also advised that as an alternate method of restoring the connection between the phone and the car is to turn off the wi-fi and Bluetooth connections on the phone, then turn it back on, and once its turned back on, use the infotainment system to reconnect the phone. This advice is reckless at best as it requires me to move my attention from operating the vehicle to resolve this issue.