2020 Acura Rdx

AFTER DRIVING ON SECONDARY ROADS FOR AN HOUR, I ENTERED A HIGHWAY. I WAS ACCELERATING ON THE ENTRANCE RAMP AND NOTICED A CAR GOING VERY SLOW IN THE SLOW LANE. I PUT ON MY BLINKER, ACCELERATED MORE AND MOVED TO THE MIDDLE LANE OF THE HIGHWAY. THE CAR IMMEDIATELY WENT INTO 'LIMP MODE', LOSING ALL POWER AND THE CHECK ENGINE WAS BLINKING. I COULD NOT PASS THE CAR THAT WAS GOING ABOUT 30 MPH AND HAD TO APPLY MY BRAKES IN THE MIDDLE OF A HIGHWAY AS TRUCKS WERE BEARING DOWN ON ME. THIS WAS TERRIFYING! I WAS ABLE TO PULL OFF TO THE SIDE AND SHUT DOWN THE ENGINE. AFTER 30 SECONDS I RESTARTED THE CAR AND ALL POWER WAS RETURNED WITH NO CHECK ENGINE LIGHT. THE DEALER COULD FIND NO PROBLEM, BUT HONDA NEEDS TO FIX THIS BEFORE SOMEONE GETS KILLED. *TR

BRAKES DEFECTIVE. NEW 2020 ACURA RDX AT APPROX 1100 MI BRAKES STARTED LOUDLY GRINDING/SQUEALING DURING STOPPING. TOOK IN FOR SERVICE AND WAS ADVISED IT WAS A KNOWN ISSUE WITH 2020 RDXS AND THEY WOULD PERFORM A 2019 TECH BULLETIN FIX. AUTO WAS FINE FOR 2 MONTHS AND STARTED AGAIN AT 2100 MI. RETURNED TO DEALER AND WAS TOLD THEY WERE AWARE OF ISSUE AND THERE WAS NO FIX BUT IT WASN'T A SAFETY ISSUE. THEY WOULD CALL IF ACURA EVER DETERMINED THE PROBLEM AND A FIX. CAR NOW ONLY HAS 2400 MI BECAUSE WE ARE AFRAID TO TAKE ON A HIGHWAY GOING OVER 40 MPH BECAUSE OF SAFETY. CAR WAS SOLD BRAND NEW WITH A KNOWN BRAKE DEFECT. CLAIM WAS FILED DIRECTLY WITH ACURA AND THEY ADVISED THEY DON'T HAVE A FIX BUT ENGINEERS ARE WORKING ON IT. THIS IS UNACCEPTABLE BECAUSE WE HAVE A $49,000 CAR SITTING IN THE DRIVEWAY BECAUSE WE ARE AFRAID TO DRIVE IT FURTHER THAN A FEW MILES. ACURA DID NOT TELL US WHAT THE PROBLEM IS BECAUSE WE DON'T THINK THEY KNOW OR THEY WOULD BE ABLE TO HAVE A FIX.

BRAKES MAKE A CONTINUOUS HIGH PITCH SQUEAL NOISE WHEN ENGAGED FOR APPROXIMATELY 2 MILES EVERY TIME I START DRIVING MY CAR REGARDLESS OF WEATHER. STERLING ACURA REPLACED THE BRAKES AND ROTORS BUT THE ISSUE REMAINED. HONDA SAYS THEY ARE AWARE OF THE ISSUE BUT DO NOT KNOW WHAT IS CAUSING IT. THEY REASSURED ME THIS IS NOT A SAFETY ISSUE WHILE TELLING ME THEY DO NOT KNOW WHAT IS CAUSING IT OR HOW TO FIX IT. I FEEL UNSAFE DRIVING MY BRAND NEW 2020 ACURA RDX ASPEC.

I DRIVE A 2020 ACURA RDX HAVING 1,840 MILES. WHILE DRIVING ON THE HIGHWAY ON TWO SEPARATE OCCASIONS (APPROXIMATELY SEVERAL MONTHS APART), MY CAR HAD SUDDENLY DECELERATED. MY FOOT WAS NOT ON THE BREAK AT ALL. THE CAR WOULD NOT ACCELERATE WHEN APPLYING MY FOOT ON THE ACCELERATOR. FORTUNATELY THERE WAS STILL ENOUGH FORWARD MOTION IN THE CAR FOR ME TO BE ABLE TO PULL OVER TO THE SIDE WITHOUT INCIDENT. AFTER A FEW SECONDS, I STEPPED ON THE ACCELERATOR AGAIN AND THE CAR HAD RETURNED TO NORMAL OPERATION. I BROUGHT THE CAR IN TO THE DEALERSHIP FOR SERVICE. THEY COULD NOT FIND OR DUPLICATE THE PROBLEM RELATED TO MY EXPERIENCES. I GAVE THEM COPIES OF MY INTERNET SEARCHES SHOWING OTHER DRIVERS' COMPLAINTS HAVING SIMILAR "LIMP MODE" EXPERIENCES. THE DEALERSHIP CLAIMED THEY ARE NOT AWARE OF THIS PROBLEM AND OF ANY COMPLAINTS. I FIND THIS RESPONSE ABSOLUTELY FRUSTRATING BECAUSE THE SAFETY OF MY FAMILY AND FRIENDS ARE AT STAKE. FOR NOW, I AM LIMITING MY DRIVING TO WHAT IS ONLY NECESSARY UNTIL THIS DEFECT IS RESOLVED. I AM ALSO CONSIDERING OTHER OPTIONS.

ON OCTOBER 30, 2020 I LEASED A 2020 ACURA RDX (AWD TECH) FROM SPRINGFIELD ACURA, 243 ROUTE 22 E, SPRINGFIELD, NJ 07081. ON NOVEMBER 11, 2019, I BOUGHT THE CAR BACK TO SPRINGFIELD ACURA. I WAS HEARING A SCRAPING, CRUNCHING NOISE FROM UNDER THE FRONT OF THE CAR WHEN GOING OVER BUMPS. THE TECHNICIAN DIAGNOSED AND DISCOVERED THE NOISE WAS COMING FROM THE FRONT SUSPENSION AND MADE NECESSARY REPAIRS (A COPY OF SERVICE REPORT IS ATTACHED). A FEW DAYS LATER THE NOISE RETURNED AND AGAIN I BOUGHT THE CAR TO SPRINGFIELD ACURA ON JANUARY 6, 2020. ACCORDING TO THE SERVICE REPORT (A COPY OF WHICH IS ATTACHED): . . . 'THERE IS NO FIX FOR THE CURRENT ISSUE . . .'. AS OF THIS DATE, THE CAR STILL IS MAKING THE SAME SCRAPING, CRUNCHING NOISE. I PURPOSELY LEASED A NEW VEHICLE IN ORDER TO AVOID SPENDING TIME AND MONEY ON REPAIRS. THIS VEHICLE IS BRAND NEW AND HAS BEEN SERVED TWICE AND STILL NOT FIXED. TAKING TIME TO BRING THE CAR BACK TO THE DEALERSHIP HAS CAUSED UNDUE HARDSHIP THE CAR I LEASED FROM SPRINGFIELD ACURA HAS A KNOWN DEFECT AND WAS NOT DISCLOSED TO ME AT THE TIME OF MY LEASE OF THE VEHICLE. SPRINGFIELD ACURA SHOULD BE OBLIGATED TO REPLACE MY CURRENT VEHICLE WITH ANOTHER NEW 2020 ACURA RDX (AWD TECH) AFTER IT HAS BEEN DEEMED THAT THE SAME PROBLEM DOES NOT EXIST.

WE HAVE A 2-MONTH OLD 2020 ACURA RDX. WE PURCHASED THE CAR ON OCTOBER 21ST, 2019. IT HAS APPROXIMATELY 1,500 MILES ON IT AT THIS TIME. WE WERE TRAVELING SOUTHBOUND AT APPROXIMATELY 45 MILES PER HOUR. WE WERE ON A 4-LANE ROAD. AS WE APPROACHED A RAILROAD CROSSING, OUR CAR CAME TO AN ABRUPT AND FORCEFUL HALT IN THE MIDDLE OF THE STREET. THE RAILROAD TRACKS ARE NOT ROUGH AND WE HAD NOT APPLIED THE BRAKES AT ALL. THE LIGHTS WERE NOT FLASHING AND THERE ARE NO GATES AT THIS RAILROAD CROSSING. WE WERE SHOCKED AS THIS WAS COMPLETELY UNEXPECTED. WE ARE WORRIED THAT SHOULD THIS HAPPEN WHEN WE'RE DRIVING IN SNOW OR RAIN, WE MAY LOSE CONTROL OF THE VEHICLE. ALSO, IF THIS SHOULD HAPPEN WHEN WE'RE BEING FOLLOWED BY ANOTHER CAR, IT WILL CERTAINLY RESULT IN AN ACCIDENT. WE HAVE PHOTOGRAPHIC EVIDENCE AND ALSO A DASH-CAMERA VIDEO OF THE INCIDENT AVAILABLE UPON REQUEST.

ON OCT 31 2019 WE PURCHASED THE 2020 RDX ADVANCE AND THE PASSENGER FRONT SEAT AIRBAG LIGHT OFF HAS BEEN SPORADICALLY STAYING ON WHEN MY WIFE IS SITTING IN THE PASSENGER SEAT. WHICH INDICATES THE AIRBAG IS NOT ARMED ON THAT SIDE. LUCKILY WE HAVE BEEN TAKING PHOTOS OF THE SWITCH COMING ON WITH HER SITTING IN THE SEAT. THEY SAY ITS A WEIGHT ISSUE WHICH IS UNACCEPTABLE. IF YOU TURN THE CAR OFF THE AIRBAG LIGHT RESETS TO OFF WHEN SHE IS SITTING IN THE CAR. IF THE CAR IS RUNNING AND YOU PICK UP A PASSENGER THE AIRBAG LIGHT DOES NOT TURNOFF. DEALER RESPONDED IT BEING A WEIGHT ISSUE AND THAT THE SENSORS ARE DIFFERENT BETWEEN THE DRIVER AND PASSENGER. THIS IS UNACCEPTABLE SAFETY ISSUE.