2019 Acura Ilx

I am writing to formally raise a concern regarding the handling of a safety recall repair performed on my 2019 Acura ILX at Maus Acura of North Tampa. I initially brought my vehicle in to address a safety recall related to the brake master cylinder. As explained in the recall notice, the issue involved contamination of the brake fluid that could affect braking performance. The dealership proceeded with replacing the brake master cylinder, as expected. However, the situation became significantly concerning following the completion of the recall service: After the recall repair was completed, my vehicle would not start and had no power. The dealership later informed me that a voltage spike during battery installation damaged the PCM, requiring replacement. The PCM was subsequently replaced, and the vehicle was returned to me. In addition to this, I experienced further issues after retrieving my vehicle: My second key was no longer functioning, which required an additional visit to the dealership for reprogramming. More importantly, I am now experiencing a new issue that did not exist prior to the recall service: when I am stopped (for example, at a traffic light) and holding the brake pedal, the vehicle vibrates noticeably. This ongoing vibration is particularly concerning because: It began only after the recall repair and related work were performed. It affects the normal operation and comfort of the vehicle. It raises questions about whether the repair process may have introduced additional mechanical or engine-related issues. At this point, I am very concerned about the overall quality of the service performed and the series of problems that occurred immediately after what should have been a straightforward recall repair.

My passenger and I were stopped in a gas line, and had just moved my car from park to drive. I tapped on my gas pedal to inch the car forward as the car in front of me was now about 3 car lengths ahead of me. As I lifted my foot off the pedal and the car began to roll, it picked up speed and started to accelerate, despite my foot being off the gas pedal. Upon attempting to brake multiple times, the brakes would not engage.  The car was launched forward approximately one (1) car length. The car started to tick and the auto brakes kicked in. Only then did my brakes reengage. During this time, none of the warning lights came on aside from my empty fuel light; however it came on since I only had 30 miles of range left. Had the car not detected another car in front of me, I fear worse could have happened. I took my car to the Acura Service Center. Upon inspection of the car, Acura’s service center did not find any issues with the computer system or the car. They also could not replicate the issue, and they sent me home with the car. This is not the first time that this has happened.  Approximately a year prior this incident, I was rolling to a stop when the brakes would not engage. After a few attempts, the brakes did reengage. Auto brakes did not kick in.  During this incident, I did not take the car to the shop, assuming that this was human error. However, after the car launched about 10 feet forward on its own, I fear that this will happen again.  Since the car does not detect people, I worry that this will occur again and could potentially cause a more fatal outcome.  Not only do I fear for my safety, but I fear for the safety of pedestrians and other drivers around me, as the unpredictability in this problem leaves me feeling uncomfortable to drive the car.