2019 Acura Ilx

My driver airbag was stolen 7 months ago and my vehicle has been stuck at body shop ever since because the airbag is on national backorder with no ETA in sight. Acura has done NOTHING to help me and my life has been severely impacted by not having a car. No one is offering me any solutions, they have not provided me a loaner car or anything to help my situation.

I am writing to formally raise a concern regarding the handling of a safety recall repair performed on my 2019 Acura ILX at Maus Acura of North Tampa. I initially brought my vehicle in to address a safety recall related to the brake master cylinder. As explained in the recall notice, the issue involved contamination of the brake fluid that could affect braking performance. The dealership proceeded with replacing the brake master cylinder, as expected. However, the situation became significantly concerning following the completion of the recall service: After the recall repair was completed, my vehicle would not start and had no power. The dealership later informed me that a voltage spike during battery installation damaged the PCM, requiring replacement. The PCM was subsequently replaced, and the vehicle was returned to me. In addition to this, I experienced further issues after retrieving my vehicle: My second key was no longer functioning, which required an additional visit to the dealership for reprogramming. More importantly, I am now experiencing a new issue that did not exist prior to the recall service: when I am stopped (for example, at a traffic light) and holding the brake pedal, the vehicle vibrates noticeably. This ongoing vibration is particularly concerning because: It began only after the recall repair and related work were performed. It affects the normal operation and comfort of the vehicle. It raises questions about whether the repair process may have introduced additional mechanical or engine-related issues. At this point, I am very concerned about the overall quality of the service performed and the series of problems that occurred immediately after what should have been a straightforward recall repair.

My 2019 Acura ILX (VIN: [XXX] , 69,349 miles) is experiencing severe, dangerous brake system failure directly matching Acura Safety Recall RN5 / NHTSA Campaign 25V859 (Brake Master Cylinder). The vehicle does not stop properly. Due to the hydraulic malfunction of the defective factory master cylinder, the brake pads are overheating and melting quickly. The vehicle is unsafe to operate on public roads.I contacted multiple authorized local dealerships, including Grubbs Acura in Grapevine, TX and Park Place Acura, and both confirmed they cannot perform the safety repair because the manufacturer has not provided the necessary recall parts. I escalated this urgent safety issue to American Honda’s corporate support line (1-888-234-2138). A corporate supervisor called me back but failed to provide a resolution, an emergency parts allocation, or alternative safe transportation.The manufacturer is currently unable to supply critical safety remedy parts for an active, catastrophic brake failure, and they have refused to provide a temporary loaner or rental vehicle to mitigate the hazard. I am filing this urgent complaint because I am stranded with an undriveable vehicle due to a critical safety defect that the manufacturer cannot remedy. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Acura ILX. The contact received a notification of NHTSA Campaign Number: 25V859000 (Service Brakes, Hydraulics); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2019 Acura ILX. The contact received notification of NHTSA Campaign Number: 25V859000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not available. The narrative for the recall on the website indicated that parts were available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owned a 2019 Acura ILX. The contact stated that while reversing, the backward collision avoidance system activated without any objects or persons behind the vehicle, and the vehicle abruptly stopped. The backup sensor did not sound, and the vehicle then shifted into drive, and the vehicle independently accelerated. No warning lights were illuminated. The air bags were deployed. No injuries were sustained. A police report was filed. The vehicle was towed to a salvage yard, where it was determined that the vehicle was totaled. The manufacturer was notified of the failure. The failure mileage was approximately 61,000.

The contact owns a 2019 Acura ILX. The vehicle was taken to be inspected, and the contact was informed that the VIN might be associated with NHTSA Campaign Number: 25V859000 (SERVICE BRAKES, HYDRAULIC). The vehicle was taken to the dealer, and the contact was informed that the part to do the recall repair was not yet available, and the part was on back order. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was taken to an independent mechanic who inspected the vehicle and informed the contact that the braking system had passed inspection. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2019 Acura ILX. The contact stated that while driving 50 MPH downhill, the vehicle accelerated unintendedly and was pulling from side to side. The contact firmly held the steering wheel to keep the vehicle in the intended lane. Additionally, the contact depressed the brake pedal simultaneously, but the vehicle hesitated to respond, causing the braking distance to be extended. The contact was able to pull over to the side of the road. The messages "Collision Mitigation Braking System Problem", "High Beams Problem", "Lane Departure Failure", and "Adaptive Cruise Control Failure" were displayed. The contact was able to drive to the residence. The vehicle was taken to an Acura dealer, where it was diagnosed that the sensing system cameras needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 33,000.