2018 Acura Ilx

The vehicle began experiencing a steering and suspension malfunction that made the car difficult to control, particularly at low speeds and when turning. There was increased vibration, unusual noise from the front end, and a noticeable pull to one side. These symptoms created a safety risk because loss of steering stability could have led to a crash, especially in traffic or on highways. The vehicle was taken to a Honda dealership for diagnosis. The dealership did not inform me of an active Acura safety recall related to the issue and stated that they “do not check Acura recalls.” Based on their assessment, I proceeded with repairs at my own expense. I paid approximately $435 for the replacement part purchased from an Acura dealership and about $300 in labor to an independent repair shop. After the work was completed, I later learned that the same issue was covered under an active Acura safety recall. The problem has since been confirmed by both the independent repair facility that performed the work and an Acura dealership that verified the recall applies to this vehicle. When I requested reimbursement under the recall, Acura offered approximately $312.91, which does not cover my actual repair costs. Prior to the failure, there were clear warning signs including steering vibration, noise, and handling instability that worsened over time. No dashboard warning lights appeared before the failure. The replaced component is available for inspection upon request.

THE RECALL DATE WAS 12/18/2023. I CALLED TO HAVE MY VEHICLE REPAIRED BUT THEY ARE REFUSED BECAUSE THE PARTS ARE NOT AVAILABLE. I RAISED THE ISSUE THAT THE VEHICLE ENGINE DID NOT START A SEVERAL TIMES AND THE ENGINE LIGHT WAS ON BEFORE AND I FEEL UNSAFE FOR DRIVING THE VEHICLE. THE SERVICE REP NAMED "SEVRI" FROM HONDA OF MANHANSSAT ADVISED CONTINUE DRIVING THE VEHICLE AND IF I WANT TO BRING THE VEHICLE FOR A CHECK UP, I WILL BE RESPONSIBLE FOR $175 CHECK UP FEE.

Possibility of incorrect vin number. I first noticed this issue when I tried to schedule an appointment with an Acura dealership. I was asked to enter my Vin number for my vehicle and when I did so it showed a different higher level trim than what I have. After conducting some research and purchasing couple of reputable detailed VIN reports using the Vin number on my car I saw that the vin on my vehicle does not match the trim level of the vehicle I am driving. The vin number appears to match a 2018 Acura ILX with a technology package. I do not have a technology package. My car has a premium package. I have reported the issue to my state attorney general office. Given this issue, I am unsure of whether or not there are any open recalls on the actual vehicle I’m driving because I am unsure if the Vin number is correct. I am experiencing problems related to certain recalls on this year make & model vehicle. It would appear that there is a strong possibility that there is a recall on my vehicle, but the Vin number does not show that possibly due to an issue with a falsified Vin number that is attached to my vehicle. I am unsure how to proceed. An investigation is being conducted by my states attorney general’s office.

TL* THE CONTACT OWNS A 2018 ACURA ILX. THE CONTACT STATED THAT THE FUEL GAUGE SHOWED THAT THE FUEL TANK WAS FULL; HOWEVER, THE VEHICLE RAN OUT OF FUEL. THE VEHICLE WAS TAKEN TO CENTER ACURA (5230 VAN NUYS BLVD, SHERMAN OAKS, CA 91401, 818-528-1300) WHERE IT WAS DIAGNOSED THAT THE FUEL TANK FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 350. *TT CONSUMER STATED GAS TANK WAS REPLACED 2 TIMES AND IS FINE. *JB

TL* THE CONTACT OWNS A 2018 ACURA ILX. WHILE THE VEHICLE WAS STATIONARY AND WHILE DRIVING VARIOUS SPEEDS, THE FUEL GAUGE FRACTURED. THE VEHICLE ERRONEOUSLY DISPLAYED THAT THE FUEL TANK WAS FULL. THE CONTACT STATED THAT THE VEHICLE WAS BOUGHT BRAND NEW ON OCTOBER 30, 2018. AFTERWARDS, THE VEHICLE STALLED WITHOUT WARNING DUE TO THE LACK OF FUEL. THE CONTACT STATED THAT THE VEHICLE'S FUEL GAUGE LEVEL FLUCTUATED AND REMAINED INCONCLUSIVE THREE WEEKS FROM THE DATE THE VEHICLE WAS PURCHASED. CENTER ACURA (5230 VAN NUYS BLVD, SHERMAN OAKS, CALIFORNIA 91401, (818) 528-1300) WAS MADE AWARE OF THE FAILURE AND REALIGNED THE FUEL GAUGE, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE PART TO REPAIR THE VEHICLE WAS ON BACKORDER AND WOULD NOT BE AVAILABLE FOR TWO MONTHS. THE FAILURE MILEAGE WAS APPROXIMATELY 400.