2008 Zap Xebra

ZAP IS UNDER ORDER TO REPURCHASE THESE VEHICLES FOR THE PALTRY SUM OF $3100.00. THIS WAS TO HAVE BEEN COMPLETED BY 12/31/2013, EXTENDED TO 1/31/2014. I HAVE HEARD NOTHING OFFICIAL FORM THE COMPANY, HAVE NOT BEEN CONTACTED REGARDING PAYMENT AND/OR TO ARRANGE FOR PICK UP OF SAID VEHICLE. THE LAST COMMUNICATION OF ANY KIND I HAVE HAD WAS FROM RECALL@ZAPWORLD.COM ON 2/27/2014, WHICH SAID: "NEGOTIATIONS WITH NHTSA HAVE ENDED. THEY ARE WAITING FOR A RESPONSE. SHOULD KNOW BY NEXT WEEK. WILL ADVISE." *TR

LIKE MANY OTHERS WHOSE COMPLAINTS I HAVE SEEN ON THIS WEBSITE, I AM A VICTIM OF ZAP'S NON-COMPLIANCE WITH THE CONDITIONS STIPULATED IN THE RECALL OF ITS 2008 XEBRAS. I RECEIVED ALL THE NOTICES, AND FOLLOWED INSTRUCTIONS TO THE LETTER OF NOT DRIVING THE VEHICLE. I EVEN HAD TO PASS ON TWO OPPORTUNITIES TO SELL THE VEHICLE, KNOWING THAT IT WAS UNSAFE. I SUBMITTED ALL THE REQUIRED PAPERWORK ON 8/28/13, PER THE FORMS AND INSTRUCTIONS SENT BY ZAP. THE CERTIFIED MAIL RECEIPT I RECEIVED FROM THE USPS CONFIRMS THAT ZAP RECEIVED SAID PAPERWORK ON 8/29/13. I WAITED AND WAITED, AND HEARD NOTHING BACK. THE DEALER I PURCHASED THE CAR FROM CLOSED SHOP. I LIVE IN THE COUNTY WHERE ZAP IS BASED, SO ASSUMED THAT FOLLOW UP WOULD BE EASY, BUT FOUND IT NEARLY IMPOSSIBLE TO TRACK DOWN A HUMAN BEING TO SPEAK TO. I FINALLY GOT A CELL PHONE NUMBER, AND IT TURNED OUT TO BE THE PERSONAL PHONE OF A COUPLE (I SPOKE TO "[XXX]", NO LAST NAME) WHO'D BEEN HIRED BY ZAP TO HANDLE THE RECALL PAPER WORK. [XXX] CONFIRMED THAT MY PAPERS HAD BEEN RECEIVED AND THAT I DO INDEED QUALIFY FOR THE $3,100 PAYMENT AND RECALL FROM ZAP. WHEN I SAID THAT I RECEIVED NO SUCH NOTIFICATION IN WRITING, HE SAID THAT THEY HAD JUST TAKEN ON THE JOB AND NEEDED A LITTLE TIME TO GET PAPERS IN ORDER. I HAVE HEARD NOTHING BACK FROM ZAP, [XXX] OR ANYONE ELSE. ZAP APPEARS TO HAVE DISAPPEARED FROM THE AREA. I HAVE A JUNKED CAR SITTING IN MY DRIVEWAY (WHICH ALSO NOW HAS A FLAT TIRE), WHICH IS A LOCAL CODE VIOLATION. I ALSO NEED THE MONEY FROM ZAP FOR THIS GARBAGE VEHICLE, AND FOR THEM TO HAUL IT AWAY. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THIS VEHICLE WAS PART OF A FORCED RECALL BY NHTSA. ZAP WAS SUPPOSED TO BUY BACK THESE VEHICLES AND HAUL THEM OFF TO BE DESTROYED BY DECEMBER 31, 2013. THIS HAS NOT HAPPENED. THE LAST COMMUNICATION FROM ZAP THAT I RECEIVED WAS A LETTER DATED OCTOBER 11, 2013, WHERE THEY INFORMED ME THAT MY REFUND REQUEST FORM HAD BEEN RECEIVED AND APPROVED. ZAP HAS NOT RESPONDED TO ANY PHONE CALLS OR EMAILS SENT TO THEM. BECAUSE OF THIS RECALL, I CAN NO LONGER INSURE OR REGISTER THIS VEHICLE, SO IT IS COMPLETELY WORTHLESS. I KNOW I AM NOT ALONE IN THIS SITUATION. IT APPEARS THAT ZAP HAS NOT FULFILLED THEIR OBLIGATION TO ANY OF THE 2008 XEBRA OWNERS. I HOPE THAT THE NHTSA WILL INTERVENE IN THIS CASE AND FORCE ZAP TO RESOLVE THIS SITUATION. *TR