2008 Zap Xebra

ON JULY 26, 2013, I RECEIVED, BY CERTIFIED MAIL, THE OFFICIAL ZAP RECALL NOTICE FOR THE 2008 PK. I COMPLETED THE REQUEST FORM AND SUBMITTED ALL REQUIRED DOCUMENTATION BEFORE THE DEADLINE OF 120 DAYS. I HAVE PROOF OF DELIVERY ON NOVEMBER 7, 2103. I HAVE NOT HAD ANY COMMUNICATION FROM ZAP OF ANY KIND, NOT EVEN AN ACKNOWLEDGEMENT OF RECEIPT OF MY PAPERWORK. I HAVE ATTEMPTED TO CONTACT ZAP SEVERAL TIMES REGARDING THIS AND HAVE HAD NO REPLY. THE "VOICE MAIL BOX" FOR CALLS REGARDING THE RECALL "FULL" AND HAS BEEN FOR SEVERAL MONTHS. *TR

ON SEPT. 12, 2013 I RECEIVED, BY CERTIFIED MAIL, A LETTER FROM ZAP MANAGEMENT CONFIRMING THAT ARRANGEMENTS WOULD BE MADE TO TRANSFER THE OWNERSHIP AND POSSESSION OF MY XEBRA TRUCK ("FROGGER") IN ACCORDANCE WITH A NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION RECALL. THE PARAMETERS SPELLED OUT IN THE LETTER STATE THAT TRANSFER WAS TO TAKE PLACE "30 DAYS AFTER YOUR REFUND REQUEST" (LONG PAST) OR BY "DECEMBER 31, 2013,...WHICHEVER COMES LATER". MULTIPLE ATTEMPTS TO CONTACT ZAP HAVE BEEN FRUITLESS. WITH ONLY ONE WEEK LEFT TO THE TERMS IN THE LETTER I FORESEE A LENGTHY LITIGATION PROCESS. *TR

ON JULY 24TH, 2013, I RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 12V363000. I SUBMITTED THE REQUESTED PAPERWORK AND ON OCT 11TH, 2013 RECEIVED A NOTICE CONFIRMING THAT ZAP HAS RECEIVED THE REFUND REQUEST FORM AND DETERMINED THE REFUND REQUEST IS COMPLETE AND I AM ELIGIBLE FOR THE PROGRAM. HOWEVER, AS THE DECEMBER 31ST DEADLINE IS COMING SOON, I HAVE DISCOVERED THAT ZAP CUSTOMER SERVICE AT 1-855-587-2406 IS NO LONGER ANSWERING THEIR PHONES. I AM SIMPLY CHECKING IF THE RECALL CLAIMS ARE STILL BEING HONORED. *TR

I PURCHASED A 2008 ZAP XEBRA FROM A DEALER ON 2/5/13. AFTER COMPLETING ALL THE PAPERWORK I WAS INFORMED THERE WAS A RECALL ON THIS MODEL. THE DEALER KNEW OF THE RECALL, BUT DID NOT INFORM ME OF IT UNTIL HE HANDED ME THE PAPERWORK. ZAP IS OFFERING $3100 REIMBURSEMENT. I HAVE NOT RECEIVED ANY COMMUNICATION FROM ZAP SINCE SEPT 17,2013. IS THERE ANY RECOURSE TO GO BACK ON THE DEALER FOR THE DIFFERENCE? WHEN WILL THIS ISSUE BE FINALIZED? RIGHT NOW I HAVE A VEHICLE THAT YOU CANNOT DRIVE. I HAVE SENT ALL REQUIRED PAPERWORK AND PICTURES TO ZAP. THIS CAR ONLY HAS 100 MILES ON IT. *TR

THERE HAS BEEN NO ACCIDENT IN THIS VEHICLE; HOWEVER, I AM NOT SATISFIED WITH THE RECALL PROVISION AS THE PAYMENT FOR THE CAR IS ONLY HALF WHAT I PAID FOR THE CAR ONE YEAR AGO. I WOULD LIKE TO HAVE THE VEHICLE REPAIRED OR TRADE UP FOR A SIMILAR TRUCK WITH ACCEPTABLE BRAKES. THIS RECALL HAS BEEN TOO LONG IN COMING AND IS NOT FAIR AS THE PRICE OFFERED IS NOT NEARLY ENOUGH TO REPLACE WITH A COMPARABLE VEHICLE. *TR

TL* THE CONTACT OWNS A 2008 ZAP XEBRA MOTORCYCLE. THE CONTACT STATED THAT SHE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V363000 (SERVICE BRAKES, HYDRAULIC) OVER NINE MONTHS AGO AND A REMEDY HAD NOT YET BEEN FINALIZED TO PROVIDE SERVICE TO VEHICLE OWNERS. THE CONTACT STATED THAT THE EXPECTANCY FOR THE RECALL REMEDY HAD SURPASSED A REASONABLE TIME FRAME. THE MANUFACTURER WAS CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNAVAILABLE.

MY COMPLAINT IS WITH THE UTTER DISREGARD THAT THE ZAP CORPORATION HAS TREATED ISSUES AFFECTING THIS LITTLE VEHICLE; COMMUNICATION FROM THEM ABOUT THE BRAKING PROBLEMS AND NHTSA DEMAND FOR RESOLUTION HAS BEEN MINIMAL WITH THE LAST COMMUNICATION I RECEIVED BEING OCTOBER 8, 2012 TELLING ME TO NOT DRIVE IT AND THAT A SOLUTION WAS COMING BY DECEMBER 31, 2012 (OR ABOUT). I HEARD NOTHING ELSE UNTIL I HAPPENED UPON A YAHOOGROUP DISCUSSION SAYING THESE WERE BEING RECALLED AND THAT THE OWNERS SHOULD INCUR NO EXPENSE. AND THAT ZAP WILL NEED TO TAKE THEM FROM US AND PAY $3100...A SMALL PORTION OF THE COST OF THEM. I WANT TO BE SURE THAT MY VEHICLE IS NOTED BY THE AUTHORITIES AS BEING ONE OF THESE INVOLVED IN THIS SITUATION. I ALSO WANT TO NOTE THAT IT SEEMED THAT ONCE SOLD THROUGH A DISTRIBUTOR, THAT ZAP PROVIDED NO SUPPORT FOR THE DISTRIBUTORS TO HELP RESOLVE CUSTOMER CONCERNS...A TERRIBLE WAY TO RUN A BUSINESS. I WANT TO SEE THIS RESOLVED VERY SOON AS MINE HAS NOT RUN WELL FOR ABOUT A YEAR AND I HAVE BEEN CONSIDERING EITHER PUTTING MONEY INTO GETTING IT GOING IN HOPES THAT THE BRAKES ISSUE WOULD BE FIXED...OR SELLING IT IF THAT IS ALLOWABLE, BEFORE THE END OF JULY DUE TO THE REGISTRATION EXPIRING. PLEASE ADVISE ME AS SOON AS POSSIBLE ON WHAT I SHOULD DO WITH THIS VEHICLE. IT IS A HUGE DISAPPOINTMENT AS IT WAS A FUN, PRACTICAL LITTLE COMMUTER WHEN IT RAN WELL AND I HAD HIGH HOPES FOR CONSERVING ENERGY AND REDUCING EMISSIONS. IF ZAP WOULD PAY TO HAVE IT TOTALLY FIXED, THAT WOULD MAKE ME MOST HAPPY. BUT IF THEY HAVE TO COME BUY IT FROM ME, LET IT BE SOON, PLEASE. *TR

A BRASS FITTING IN THE BRAKE LINE SHEARED APART WHILE I WAS DRIVING, CAUSING ALL THE BRAKE FLUID TO DRAIN OUT. THIS LEFT ME WITHOUT ANY BRAKES DUE TO THE SINGLE RESERVOIR ISSUE. FORTUNATELY, TRAFFIC WAS LIGHT AND I WAS ABLE TO MAKE IT TO THE SIDE OF THE ROAD WITHOUT CAUSING AN ACCIDENT. SEVERAL OTHER TIMES I'VE BARELY AVOIDED ACCIDENTS WHEN EMERGENCY BRAKING WAS REQUIRED DUE TO THE POOR BRAKING RESPONSE. ZAP HAS BEEN FLOUTING THE RECALL NOTICE FOR YEARS AND IT'S NOT RIGHT. I'VE NOW HEARD THAT ZAP IS TRYING TO GET OUT OF THEIR RESPONSIBILITY TO BRING THE XEBRA UP TO LEGAL REQUIREMENTS DUE TO A LACK OF REPORTED ACCIDENTS. BUT PLEASE DO NOT ALLOW THEM TO GET AWAY WITH THAT. IT'S JUST A MIXTURE OF GOOD FORTUNE AND DRIVER SKILL THAT HAS PREVENTED ACCIDENTS DESPITE THE POOR DESIGN/COMPONENTS. THE BRAKING SYSTEM IS A PROBLEM AND NEEDS TO BE FIXED. AND ZAP SHOULD BE REQUIRED TO PROVIDE US WITH LOANER CARS UNTIL THE ISSUES ARE REMEDIED. (I BET THAT WOULD MOTIVATE THEM TO RESPOND IMMEDIATELY.) *TR

DRIVING ACROSS THE CENTER LANE OF A FIVE LANE HIGHWAY, I WAS HIT BY A CAR TRAVELING IN THE CENTER LANE. I WAS UNABLE TO STOP QUICK ENOUGH TO AVOID BEING HIT AND I BELIEVE THE BIGGEST REASON FOR THE COLLISION WAS BECAUSE THE BRAKES ARE INSUFFICIENT FOR THE VEHICLE. I FILED A SMALL CLAIMS LAWSUIT AND WAS AWARDED A PARTIAL SETTLEMENT; THE JUDGE FOUND ME 40% AT FAULT AND THE OTHER DRIVER 60%. *TR