2008 Zap Xebra

WE RECEIVED NOTIFICATION OF THE VEHICLE BUY BACK PROGRAM WHICH WAS ORDERED BY THE NHTSA TO BUY BACK THE VEHICLE FOR $3100 ON AUG. 4, 2013. WE RETURNED THE REQUIRED CLAIM FORM AND REQUESTED DOCUMENTATION ON AUGUST 5, 2013. ZAP PERSONNEL SIGNED FOR THE CLAIM FORM ON SEPT 12, 2013 AND NOTIFIED US THAT WE WERE ELIGIBLE FOR THE REFUND AND IT WOULD BE PROCESSED IN 30 DAYS FROM SEPT 12, 2013 OR DECEMBER 31, 2013 WHICHEVER WAS LATER. ON JANUARY 6, 2014 WHEN WE HAD NOT HEARD OR RECEIVED ANY REFUND , WE CALLED ZAP'S OFFICE IN CA AND WERE INSTRUCTED TO SEND AN E-MAIL REGARDING THE REFUND. ON JANUARY 7, 2014 THEY RESPONDED THAT THEY WERE STILL WORKING ON THE REFUND AND WE WOULD HEAR SOMETHING FROM THEM SOON. TODAY 2/3/14 WE AGAIN CALLED ZAP'S OFFICE AND AGAIN WERE TOLD TO SEND A E-MAIL. I THEN CALLED YOUR 888-327-4236 NUMBER TO FIND OUT WHAT TO DO. I WAS TOLD THAT ZAP WAS OUT OF BUSINESS,(NOT TRUE AS SOMEONE ANSWERED ZAP'S TELEPHONE,) AND THAT IT WAS A FEDERAL TRADE COMMISSION ISSUE. PLEASE ADVISE WHAT CAN NOW BE DONE. THANK YOU FOR YOUR CONSIDERATION. *TR

YOUR RECALL OF MY VEHICLE CAUSED MY INSURANCE AND REGISTRATION TO BE CANCELED ON OCTOBER 1ST, 2013. AFTER MY ZAP FAITHFULLY TRANSPORTED ME TO AND FROM WORK FOR 6 YEARS NHTSA HAS RENDERED MY ZERO EMISSIONS VEHICLE USELESS. IT IS ILLEGAL FOR ME TO KEEP AN UNREGISTERED VEHICLE ON MY PROPERTY IN TOPEKA, KS. NOT ONLY AM I PREVENTED FROM DRIVING MY CAR I'M NOW PAYING STORAGE CHARGES. IS NHTSA DOING ANYTHING TO COMPLETE THE PROCESS THEY STARTED? *TR

I AM THE OWNER OF A 2008 ZAP XEBRA. ZAP HAD AGREED TO BUY BACK ALL 2008 VEHICLES BY DECEMBER 31ST 2013 BECAUSE OF A LONG UNFIXED SERIES OF RECALLS. IT IS NOW FEBRUARY 2ND AND I NOR ANY OF THE OTHER 2008 XEBRA OWNERS HAVE HEARD BACK FROM ZAP REGARDING THIS THIS BUY BACK. BECAUSE OF THE RECALL I HAVEN'T BEEN UNABLE TO FIND AN INSURANCE COMPANY THAT WILL PROVIDE INSURANCE FOR MY 2008 XEBRA. IN THE MEANTIME I AM LEFT WITH A CAR SITTING IN MY DRIVEWAY THAT I CAN NO LONGER DRIVE. ANY ACTION THAT THE NHTSA CAN PROVIDE TO GET ZAP TO RESOLVE THIS MATTER WOULD BE MUCH APPRECIATED. *TR

THE 2008 ZAP RECALL WAS NOT HONORED BY THE ZAP-JONWAY COMPANY. IT WAS TO BE PICKED UP BY 12/31/2013. THAT DID NOT HAPPEN. I WAS TOLD VIA THE ZAP GROUP ON YAHOO GROUPS THAT A PERSON IN THE GROUP WAS TOLD THE RECALL PERIOD HAD BEEN EXTENDED TO 01/30/2014. MY ZAP WAS NOT PICKED UP. PLEASE NOTIFY THE COMPANY OF ANY ENFORCEMENT ACTIVITY THEY ARE LIABLE FOR BY NOT HONORING THEIR RECALL AGREEMENT. I HAVE ENJOYED MY LITTLE ELECTRIC TRUCK, USING IT FOR DELIVERY OF NURSERY PRODUCTS TO SHIPPING OUTLETS IN OUR SMALL TOWN OF 2000 IN AN ECONOMICALLY DEPRESSED AREA. IT HAS NEVER GIVEN ME A PROBLEM. STOPPING DISTANCE HAS NEVER BEEN AN ISSUE SINCE I DRIVE CAREFULLY. I AM DISAPPOINTED THIS MODEL WAS CHOSEN FOR THE RECALL AND I WILL NOT BE ABLE TO INSURE IT IN THE FUTURE. I WAS HOPING TO GET THE $3100 AS PROMISED IN THE RECALL EVEN THOUGH I WILL LOSE MORE THAN $10,000 FROM THE ORIGINAL PURCHASE PRICE. *TR

DRIVING SLOWLY DOWN HILL, I SWERVED, BRAKE AND THE VEHICLE TIPPED OVER. I UNDERSTAND THERE IS A RECALL AND THAT ZAP IS SUPPOSED TO RECLAIM THIS RECALLED VEHICLE. AFTER RETURNING THE PAPERWORK AND RECEIVING NOTICE BACK THAT SOMEONE WOULD BE CONTACTING ME TO COLLECT THE VEHICLE, I'VE HEARD NOTHING MORE. ZAP HAS NOT RETURNED EMAILS AND THE COMPANY PHONE LINE LEADS ONLY TO A VOICE MAIL BOX THAT IS FULL. *TR

I PURCHASED THIS VEHICLE ON 2/5/13. I WAS INFORMED AFTER COMPLETING ALL THE PAPERWORK THAT THERE WAS A RECALL ON THIS MODEL. THE DEALER KNEW OF THE RECALL, BUT DID NOT DISCLOSE IT UNTIL HE HANDED ME THE PAPERWORK. WE RECEIVED A LETTER FROM ZAP OFFERING A $3100 SETTLEMENT BY 12/31/13. ZAP DOES NOT RESPOND TO ANY PHONE CALLS. AFTER FINALLY REACHING A [XXX] AT 707-525-8658 EXT 104 HE ARROGANTLY TOLD US THEY KNEW NOTHING AND HE WOULD LIKE TO KNOW HIMSELF. HE WAS EXTREMELY RUDE, SAID MAYBE JAN, 31, AND HUNG UP. IS THERE ANY ADVICE YOU CAN GIVE ME ON HOW TO HANDLE THIS? THESE PEOPLE ARE STILL IN BUSINESS, AND THIS ISSUE IS 5 YEARS OLD. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

QINGQI GROUP MOTORCYCLE CO., LTD RECALLED OF THE 2008 ZAP XEBRA VEHICLE. I COMPLETED ALL THE DOCUMENTS REQUIRED IN CERTIFIED MAIL DURING THE SUMMER OF 2013. ON SEPT 17, I PICKED UP A CERTIFIED LETTER DATED SEPT 12, 2013 THAT SAID I HAD COMPLETED ALL THE REFUND REQUEST REQUIREMENTS AND I WAS FOUND ELIGIBLE FOR THE PROGRAM TO RECEIVE 3,100 DOLLARS AND MY VEHICLE WOULD BE PICKED UP AND HAVE TITLE TRANSFER. BY DEC 31, 2013, AND THAT ZAP WOULD BE CONTACTING ME TO MAKE ARRANGEMENTS. I CALLED THE NUMBER ON THE LETTER NUMEROUS TIMES IN THE MONTH OF DEC (I HAVE THE PHONE RECORDS), NOT RESPONSE OR THE MESSAGE SAID THE VOICE MAIL WAS FULL. I WOULD THEN CALL AND LEAVE A MESSAGE WITH MIKE RING'S VOICE MESSAGE. NO RETURNED CALL OR ANY OTHER LETTERS HAVE HAPPENED IN 3 MONTHS. IT IS NOW A WEEK PAST THE DEADLINE THEY SAID THEY HAD NEGOTIATED WITH NHTSA. CONSIDERING THAT THE ORIGINAL DOCUMENTATION ON MY 2008 ZAP XEBRA TITLE SAY IT 'MEETS ALL OF YOUR SAFETY STANDARDS', WHEN I BOUGHT IT, AND ZAP ARE NOT WILLING TO HONOR THEIR AGREEMENT WITH YOU, I WOULD ASK THAT YOU INSTRUCT ME OF THE NEXT ACTIONS YOU WILL BE TAKING WITH ZAP. I HAVE NOT DRIVEN THE ZAP SINCE I RECEIVED THE FIRST CERTIFIED LETTER FROM THEM, AND CAN NOT SELL IT OR TRADE IT IN, SO WHAT ARE WE TO DO WITH THESE UNSAFE VEHICLES? THANK YOU FOR YOUR TIME AND ATTENTION WITH THIS MATTER. *TR

AROUND AUGUST 12, 2013 I RECEIVED A LETTER FROM ZAP INFORMING ME THAT MY VEHICLE COULD BE ELIGIBLE FOR A VEHICLE BUYBACK PROGRAM DUE TO A RECALL INVOLVING POOR STOPPING DISTANCE. AROUND OCTOBER 18, 2013 I SENT IN THE REQUIRED PAPERWORK TO ZAP AND RECEIVED A LETTER STATING THAT I WAS ELIGIBLE FOR THE BUYBACK PROGRAM. THE LETTER STATED THAT ZAP WOULD CONTACT ME TO ARRANGE PAYMENT AND PICKUP OF MY 2008 ZAP XEBRA BY 12/31/2013. I AM FILING A COMPLAINT WITH THE NHTSA BECAUSE IT IS NOW 1/2/2014 AND I HAVE NOT RECEIVED A PHONE CALL, E-MAIL, OR LETTER FROM ZAP REGARDING THEIR COMPLIANCE WITH THIS BUYBACK PROGRAM. MY INSURANCE COMPANY CANCELLED MY POLICY BACK IN NOVEMBER 2013 AND I CANNOT RE-REGISTER MY VEHICLE SO IT IS SITTING IN MY DRIVEWAY IN VIOLATION OF MY CITY'S ORDINANCES, WHICH PROHIBITS UNREGISTERED AND UN-DRIVEN VEHICLES FROM BEING PARKED ON PRIVATE PROPERTY. *TR