2002 Yamaha Road Star Warrior

I OWN A 2002 YAMAHA ROAD STAR WARRIOR THAT IS BEING RECALLED FOR TRANSMISSION PROBLEMS. YAMAHA HAS AGREED TO REPAIR THE BIKE BUT WILL ONLY OFFER A 90 DAY WARRANTY ON THE PARTS, NOTHING ON LABOR. THE REPAIRS ARE NOT AVAILABLE AND WILL NOT ACCORDING TO MY DEALER BE AVAILABLE UNTIL APRIL. MY BIKE WILL BE DOWN FOR AT LEAST 3 MONTHS. THE RECALL LETTER SAID THAT RIDING THE BIKE BEFORE THE REPAIRS ARE MADE COULD LEAD TO SERIOUS INJURY OR DEATH.*AK

RECALL ON THE YAMAHA ROAD STAR WARRIOR. YAMAHA HAS NOT RESPONDED TO THEIR OWN RECALL OF THE TRANSMISSION ON MY MOTORCYCLE. THE RECALL WAS ISSUED IN AUGUST 2003 AND PARTS ARE STILL NOT AVAILABLE. 6 MONTHS. I HAVE BEEN NOTIFIED BY YAMAHA OF THE RECALL AND HAVE BEEN TOLD NOT TO OPERATE THE MOTORCYCLE. 6 MONTHS. THIS IS UNACCEPTABLE. I REALIZE THE VEHICLE IS FOR PLEASURE AND IS NOT MY PRIMARY TRANSPORTATION. 6 MONTHS. THE RECALL LETTER WAS DATED JANUARY 9, 2004. THE RECALL WAS ISSUED AUGUST 2003. WHY DID YAMAHA WAIT 5 MONTHS TO SEND A LETTER. IT'S BEEN 6 MONTHS AND THEY STILL DON'T HAVE THE REPLACEMENT PARTS TO THE DEALERS FOR THE REPAIR WORK. *AK

THE MANOR IN WHICH YAMAHA IS ADDRESSING THE ROADSTAR WARRIOR RECALL IS UNFAIR TO THE CUSTOMER. YAMAHA MOTORS IS NOT PROVIDING THE REPAIR IN A TIMELY MANOR, NOR WILL THEY WARRANTY THE LABOR FOR THE REPAIR. THIS LABOR IS NOT ELECTIVE, THE TECHNICIANS THAT YOU ARE PROVIDING ARE NOT QUALIFIED TO PERFORM THE REPAIR. THE REQUEST FROM YAMAHA THAT THE VEHICLE IS TO BE TAKEN OUT OF SERVICE UNTIL THE REPAIR IS MADE IS NOT REASONABLE WHEN THEY ARE NOT YET PROVIDING THE REPAIR PARTS. MY PURCHASE WAS MADE IN GOOD FAITH WITH A COMPANY THAT I HAD PREVIOUSLY RESPECTED. THIS RESPECT HAS BEEN SADLY FORGONE WITH THIS ISSUE. I AM, I MUST SAY SORRY THAT I HAVE ELECTED TO PURCHASE THIS PRODUCT FROM YOUR COMPANY AND WILL NOT MAKE THE SAME MISTAKE TWICE.*AK

I HAVE A 2002 YAMAHA ROAS STAR WARRIOR THAT HAS BEEN WAITING ON THE TRANSMISSION RECALL PARTS. THE DEALER HAS BEEN GIVEN NO DATE TO GET THE PARTS. YAMAHA CUSTOMER RELATIONS SAYS THE THE PARTS MY BE IN THE US THIS MONTH AND TO THE DEALER MID TO LATE MARCH. MY DEALER HAS 30+ BIKES TO DO AND EACH TAKE A DAY OR MORE. YAMAHA HAS SENT A RECALL SAYING NOT TO RIDE THE BIKE AND WHEN I ASK CUSTOMER RELATIONS THAY SAY PARK IT FOR A FEW MONTHS. YAMAHA IS GIVING A 90 DAY WARRANTY FOR PARTS ONLY. YAMAHA DOES NOT WANT ME TO RIDE BUT THEY ARE IN NO HURRY TO FIX THE PROBLEM. I HAVE BEEN ON THE WAITING LIST FOR OVER A MONTH NOW.

YAMAHA HAS NOT NOTIFIED ME ABOUT A DANGEROUS TRANSMISSION PROBLEM. I HAVE BEEN TO MY DEALER 4 TIMES IN LAST MONTH FOR PARTS, AND THEY ALSO MADE NO MENTION OF IT. I WOULD NOT KNOW ABOUT THE TRANSMISSION IF NOT FOR A FRIEND AT BIKE NIGHT. I SINCE HAVE PARKED THE BIKE, BUT YAMAHA HAS NO IDEA WHEN THE PARTS ARE COMING, AND WILLL ONLY PROVIDE A 90 DAY WARRANTY ON THE ONE PART THEY ARE REPLACING, BUT NOT THE ENTIRE ENGINE AND TRANSMISSION WHICH WILL BE TAKEN COMPLETLY APART TO FIX THE TRANSMISSION.

NHTSA CAMPAIGN ID#:03V309000, CONTACTED YAMAHA AND THEY ARE NOT GIVING ANY INFORMATION ON WHEN PARTS WILL BE AVAILABLE. MEANWHILE THEY HAVE INSTRUCTED ME NOT TO OPERATE THE VEHICLE IN QUESTION. THIS IS NOT ACCEPTABLE FOR THEM TO DOWN MY VEHICLE WITH NOT INFORMATION ON WHEN REPAIRABLE PARTS WILL BE AVAILABLE. LASTLY YAMAHA WILL NOT WARRANTY THE WORK PERFORMED BY THEIR SERVICE CENTERS. THEREFORE WE HAVE NO RECOURSE IF THE SERVICE CENTER PERFORMS SUB STANDARD WORK AND THE VEHICLE FAILS SHORTLY AFTER THE REPAIR. IN THE MEANTIME I HAVE TO CANCEL ALL PRE-ARRANGED PLANS THAT INCLUDED USE OF MY VEHICLE AT MY OWN COST. ALSO THE COST OF OWNERSHIP OF SAID VEHICLE CONTINUES WHILE IT IS NOT OPERABLE AGAIN WITHOUT ANY DATE AS TO WHEN IT WILL BE OPERABLE AGAIN.

2002 YAMAHA ROADSTAR WARRIOR TRANSMISSION RECALL (2,995 MI.). MY COMPLAINTS: COMPLAINT 1: THE PARTS TO AFFECT THE REPAIRS ARE NOT AVAILABLE TO THE DEALERS. NO FIRM TIMEFRAME HAS BEEN GIVEN TO THE DEALERS, BUT EXPECTATIONS ARE THAT PARTS WILL BEGIN TO ARRIVE BY MARCH, 2004. DEALERS EXPECT FROM 1 TO 3 DAYS OF WORK FOR EACH MOTORCYCLE TO BE REPAIRED. THE WAITING LIST IS GOING TO BE LARGE AND THE WAIT FOR REPAIRS CONSIDERABLE. I CANNOT USE MY MOTORCYCLE UNTIL THE REPAIR IS MADE. I HAVE LOST THE ENJOYMENT OF THIS PRODUCT, I AM PAYING FOR A PRODUCT THAT I CANNOT USE, AND I AM FORCED TO INSURE A PRODUCT THAT I CANNOT USE. COMPLAINT 2: THE REPAIRS ARE BEING DONE BY MECHANICS OF VARYING DEGREES OF SKILL AND EXPERIENCE AT LOCAL DEALERSHIPS, HENCE -THERE IS NO GUARANTEE OF A QUALITY JOB (NO QUALITY ASSURANCE CHECK), -THERE IS NO WARRANTY ON LABOR, -THE ENGINE IS "REBUILT" VERSUS "FACTORY BUILT." THUS, IF MY MOTORCYCLE IS RETURNED TO ME AFTER THE REPAIR AND THE ENGINE MALFUNCTIONS, I WILL BE FORCED TO PAY FOR ALL THE REPAIRS. 3. MY MOTORCYCLE HAS ALREADY SUFFERED LOSS IN VALUE AS A RESULT OF THIS RECALL. I UNDERSTAND I CANNOT SELL THIS MOTORCYCLE UNTIL THE REPAIRS ARE MADE. MY MOTORCYCLE WILL, IN ALL LIKELIHOOD, SUFFER FURTHER DEVALUE AND DEPRECIATION FAR GREATER THAN ITS USE AND AGE WOULD OTHERWISE DICTATE, SIMPLY BECAUSE IT WILL HAVE A REBUILT MOTOR. YAMAHA HAS NOT OFFERED ANY OFFSETTING COMPENSATIONS FOR MY LOSS OF USE, FOR THE POTENTIAL FOR SUFFERING WITH AN INFERIOR ENGINE (AFTER REBUILD), FOR THE DEVALUATION OF MY MOTORCYCLE, OR FOR THE PURE AGGRAVATION ASSOCIATED WITH THIS RECALL. 1. I WANT YAMAHA TO OFFER A SIGNIFICANT MILEAGE WARRANTY, NOT TIED TO A DATE, ON THIS MOTORCYCLE AFTER THE REPAIR. 2. I WANT TO RECEIVE COMPENSATION FROM YAMAHA COMMENSURATE WITH MY LOSS OF USE, MY MOTORCYCLE'S DEVALUATION, AND THE INCONVENIENCE OF HAVING THE REPAIRS DONE IN THE MANNER AND TIMEFRAME THEY HAVE PRESCRIBED.