2002 Yamaha Road Star Warrior

YAMAHA MOTOR CORPORATION DOES NOT HAVE THE REQUIRED PARTS AVAILABLE TO COMPLETE THE RECALL REPAIRS. I WAS TOLD PARTS ARE NOT EVEN BEING RELEASED BY THE CORPORATION UNTIL MARACH 2004 AND THAT THE MIDWEST STATES WOULD NOT BE A PRIORITY DUE TO COLD WEATHER. I RIDE ALL YEAR LONG, AVERAGING 18,000 MILES EACH YEAR ON MY 2002 ROAD STAR WARRIOR AND MY KZ1000P POLICE MOTORCYCLE (MY ASSIGNED DUTY VEHICLE) AND I CAN'T UNDERSTAND WHY YAMAHA CORPORATION IS BEING ALLOWED TO TREAT IT'S CUSTOMERS SO BADLY. I CALLED YAMAHA CUSTOMER SERVICE AND WAS TOLD THERE WOULD BE NO WARRANTY COVERAGE ON THE LABOR DONE TO FIX THE TRANSMISSION RECALL. THEY SAID THE DEALER WOULD HAVE TO STAND BEHIND THE LABOR. MY DEALER CAN'T EVEN GET THE PARTS FROM YAMAHA TO FIX THE TRANSMISSION. SO NOW I HAVE A MOTORCYCLE I HAVE TO MAKE A MONTHLY PAYMENT ON, BUT CAN NOT RIDE BECAUSE IT COULD POTENTIALLY KILL ME. I DO NOT UNDERSTAND WHY YAMAHA CAN BE ALLOWED TO CONDUCT BUSINESS IN THIS MANNER. *JB

I OWN A 2002 YAMAHA ROAD STAR WARRIOR THAT IS BEING RECALLED FOR TRANSMISSION PROBLEMS. YAMAHA HAS AGREED TO REPAIR THE BIKE BUT WILL ONLY OFFER A 90 DAY WARRANTY ON THE PARTS, NOTHING ON LABOR. THE REPAIRS ARE NOT AVAILABLE AND WILL NOT ACCORDING TO MY DEALER BE AVAILABLE UNTIL APRIL. MY BIKE WILL BE DOWN FOR AT LEAST 3 MONTHS. THE RECALL LETTER SAID THAT RIDING THE BIKE BEFORE THE REPAIRS ARE MADE COULD LEAD TO SERIOUS INJURY OR DEATH.*AK

RECALL ON THE YAMAHA ROAD STAR WARRIOR. YAMAHA HAS NOT RESPONDED TO THEIR OWN RECALL OF THE TRANSMISSION ON MY MOTORCYCLE. THE RECALL WAS ISSUED IN AUGUST 2003 AND PARTS ARE STILL NOT AVAILABLE. 6 MONTHS. I HAVE BEEN NOTIFIED BY YAMAHA OF THE RECALL AND HAVE BEEN TOLD NOT TO OPERATE THE MOTORCYCLE. 6 MONTHS. THIS IS UNACCEPTABLE. I REALIZE THE VEHICLE IS FOR PLEASURE AND IS NOT MY PRIMARY TRANSPORTATION. 6 MONTHS. THE RECALL LETTER WAS DATED JANUARY 9, 2004. THE RECALL WAS ISSUED AUGUST 2003. WHY DID YAMAHA WAIT 5 MONTHS TO SEND A LETTER. IT'S BEEN 6 MONTHS AND THEY STILL DON'T HAVE THE REPLACEMENT PARTS TO THE DEALERS FOR THE REPAIR WORK. *AK

THE MANOR IN WHICH YAMAHA IS ADDRESSING THE ROADSTAR WARRIOR RECALL IS UNFAIR TO THE CUSTOMER. YAMAHA MOTORS IS NOT PROVIDING THE REPAIR IN A TIMELY MANOR, NOR WILL THEY WARRANTY THE LABOR FOR THE REPAIR. THIS LABOR IS NOT ELECTIVE, THE TECHNICIANS THAT YOU ARE PROVIDING ARE NOT QUALIFIED TO PERFORM THE REPAIR. THE REQUEST FROM YAMAHA THAT THE VEHICLE IS TO BE TAKEN OUT OF SERVICE UNTIL THE REPAIR IS MADE IS NOT REASONABLE WHEN THEY ARE NOT YET PROVIDING THE REPAIR PARTS. MY PURCHASE WAS MADE IN GOOD FAITH WITH A COMPANY THAT I HAD PREVIOUSLY RESPECTED. THIS RESPECT HAS BEEN SADLY FORGONE WITH THIS ISSUE. I AM, I MUST SAY SORRY THAT I HAVE ELECTED TO PURCHASE THIS PRODUCT FROM YOUR COMPANY AND WILL NOT MAKE THE SAME MISTAKE TWICE.*AK

I HAVE A 2002 YAMAHA ROAS STAR WARRIOR THAT HAS BEEN WAITING ON THE TRANSMISSION RECALL PARTS. THE DEALER HAS BEEN GIVEN NO DATE TO GET THE PARTS. YAMAHA CUSTOMER RELATIONS SAYS THE THE PARTS MY BE IN THE US THIS MONTH AND TO THE DEALER MID TO LATE MARCH. MY DEALER HAS 30+ BIKES TO DO AND EACH TAKE A DAY OR MORE. YAMAHA HAS SENT A RECALL SAYING NOT TO RIDE THE BIKE AND WHEN I ASK CUSTOMER RELATIONS THAY SAY PARK IT FOR A FEW MONTHS. YAMAHA IS GIVING A 90 DAY WARRANTY FOR PARTS ONLY. YAMAHA DOES NOT WANT ME TO RIDE BUT THEY ARE IN NO HURRY TO FIX THE PROBLEM. I HAVE BEEN ON THE WAITING LIST FOR OVER A MONTH NOW.

YAMAHA HAS NOT NOTIFIED ME ABOUT A DANGEROUS TRANSMISSION PROBLEM. I HAVE BEEN TO MY DEALER 4 TIMES IN LAST MONTH FOR PARTS, AND THEY ALSO MADE NO MENTION OF IT. I WOULD NOT KNOW ABOUT THE TRANSMISSION IF NOT FOR A FRIEND AT BIKE NIGHT. I SINCE HAVE PARKED THE BIKE, BUT YAMAHA HAS NO IDEA WHEN THE PARTS ARE COMING, AND WILLL ONLY PROVIDE A 90 DAY WARRANTY ON THE ONE PART THEY ARE REPLACING, BUT NOT THE ENTIRE ENGINE AND TRANSMISSION WHICH WILL BE TAKEN COMPLETLY APART TO FIX THE TRANSMISSION.