2016 Volvo XC90

WHILE DRIVING AT @35MPH ON A BUSY CITY STREET THE CAR DECELERATED SUDDENLY WITHOUT WARNING AND THE DRIVERS INSTRUMENT PANEL WENT OUT, GIVING ME, THE DRIVER A BLANK SCREEN. CAR WOULD NOT ACCELERATE AND SLOWED TO ABOUT 5MPH. NO PREVIOUS INDICATION OF THIS HAPPENING. SPOKE WITH 2 VOLVO SERVICE DEPARTMENTS AND BOTH PROVIDERS STATED THIS HAS HAPPENED TO OTHER CARS BEFORE. THIS IS A HUGE SAFETY DEFECT ESPECIALLY ON A BRAND NEW CAR. WHAT IF I HAD BEEN ON A FREEWAY GOING 70MPH AND THE CAR DECELERATES ALL OF A SUDDEN? VERY CONCERNED THAT MY CHILDREN AND I WILL DIE IN A CRASH GETTING REAR ENDED ON THE FREEWAY IF THIS SHOULD HAPPEN AGAIN.

ON TODAY, I WAS DRIVING WITH MY YOUNG CHILDREN IN OUR 2016 VOLVO XC90 WHEN SUDDENLY THE INSTRUMENTATION PANEL WENT BLANK AND THE CAR SLOWED DOWN DRAMATICALLY IN THE MIDDLE OF RUSH HOUR TRAFFIC. THE CAR STARTED TO CRAWL AT APPROXIMATELY 5-10 MPH. WE PULLED OVER TO THE SIDE OF THE ROAD, POWERED OFF THE CAR, RESTARTED IT AND THE PROBLEM STILL PERSISTED. WHILE DEPRESSING THE ACCELERATOR PEDAL FROM A STOP, THE VEHICLE FAILED TO RESPOND AND THE VEHICLE STALLED WITHOUT WARNING. EACH TIME WE ATTEMPTED TO ACCELERATE, THE CAR FAILED TO RESPOND AND SEEMED AS IF IT WERE GOING TO LOSE TOTAL POWER. AS SEMI-TRUCKS AND OTHER VEHICLES WERE TRAVELING BEHIND US, OUR FAMILY VEHICLE WAS IN GREAT DANGER OF BEING HIT. I CALLED VOLVO ON CALL AND THEY REMAINED ON THE PHONE WITH US UNTIL WE WERE ABLE TO SLOWLY EXIT THE INTERSTATE AND DRIVE TO A SECURE LOCATION. THE APPROXIMATE MAXIMUM SPEED THAT WE DROVE WAS NO MORE THAN 5-10 MPH. A TOW SERVICE WAS DISPATCHED TO OUR LOCATION AND THE CAR WAS THEN TOWED TO THE VOLVO DEALERSHIP. WHILE THIS IS INDEED A SAFETY CONCERN, IT WAS A VERY TRAUMATIC EXPERIENCE FOR ME AND MY YOUNG CHILDREN.

TL* THE CONTACT OWNS A 2016 VOLVO XC90. WHILE DRIVING APPROXIMATELY 4 MPH, THE ENTIRE INSTRUMENT PANEL AND ODOMETER GAUGE FAILED TO FUNCTION AND THE VEHICLE DID NOT ACCELERATE OVER 10 MPH. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE COMPUTER SOFTWARE WAS UPDATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.

I UPDATED THE MAPS IN THE CAR'S NAVIGATION SYSTEM ON 8/3/2016. AT THAT TIME, VOLVO'S SERVER IN SWEDEN WERE DOWN. THEY HAD BEEN DOWN FOR DAYS. NEXT MORNING, WHEN I STARTED DRIVING TO WORK, I NOTICED THAT THE SENSUS SYSTEM STARTED REBOOTING EVERY COUPLE OF MINUTES. AS I DROVE ON THE HIGHWAY, I NOTICED THAT WHEN THE SENSUS SYSTEM REBOOTED, IF MY LEFT TURN SIGNAL WAS ON, IT WOULD GO OFF FOR A COUPLE OF SECONDS AND THEN COME BACK ON. IF THE SENSUS SYSTEM WAS REBOOTING AND I TRIED TO TURN ON THE LEFT TURN SIGNAL, IT WOULD NOT COME ON. THIS IS A SAFETY ISSUE AS SENSUS SYSTEM IS JUST A CENTRAL CONSOLE AND IT'S REBOOT SHOULD NOT IMPACT CAR'S BASIC FUNCTIONS. BY THE TIME I LEFT WORK IN THE EVENING, THE SERVER IN SWEDEN WAS BACK ONLINE AND THE SENSUS CONSOLE STOPPED REBOOTING AND ISSUE NEVER HAPPENED.

WHILE THE CAR WAS RUNNING IN MY GARAGE AND THE FRONT DRIVER SIDE DOOR CLOSED, I BELIEVE I PUT IT IN REVERSE THEN WENT TO OPEN THE FRONT DOOR TO SEE IF MY DAUGHTER WAS TIGHTENED IN HER CAR SEAT, THE CAR DIDN'T MOVE. I AM NOT SURE IF I PUT IT BACK IN PARK BUT AFTER I TOOK MY FOOT OFF THE BRAKE, IT DIDN'T MOVE. AFTER A FEW SECONDS AND MY FEET AND BODY COMPLETELY OUT OF THE CAR, IT STARTED TO GO BACK AND ALMOST RAN ME OVER. LUCKILY I JUMPED BACK IN THE VOLVO TRUCK AND THE DOOR CRASHED INTO THE GARAGE. THIS IS A BRAND NEW TRUCK AND HAS BEEN IN THE SHOP WITH SOME RECALLS ON THE COMPUTER SYSTEM A FEW WEEKS PRIOR. THE COMPUTER SYSTEM HAS SHUT DOWN SEVERAL TIMES WHILE DRIVING AND I BELIEVE THE LONG DELAY IN GOING BACK MIGHT HAVE TO DO WITH SOMETHING WITH THE ELECTRONICS/MOTOR. THERE IS NO WAY ONE SHOULD BE ABLE TO COMPLETELY GET OUT OF A CAR WITHOUT KNOWING IT IS IN GEAR.

WHILE DRIVING BETWEEN CINCINNATI, OH AND NASHVILLE, TN, WE STOPPED IN CAROLLTON, KY TO REFUEL AT A LOCAL GAS STATION. UPON ATTEMPTING TO OPEN THE FUEL DOOR, THE DOOR WOULD NOT UNLOCK. THERE IS NO BUTTON OR SWITCH TO USE TO OPEN THE FUEL DOOR ON THIS VEHICLE. DESPITE SEVERAL ATTEMPTS TO TURN THE LOCK AND UNLOCK THE CAR, THE FUEL DOOR WOULD NOT OPEN. WE CONTACTED VOLVO ONCALL, WHO ADMITTED THIS WAS A KNOWN ISSUE BUT THEY DID NOT HAVE SOLUTION. THE ONLY OFFER FOR ASSISTANCE WAS TO USE THE KEY REMOTE TO LOCK AND UNLOCK THE CAR 3 TIMES IN AN ATTEMPT TO RESET THE ELECTRONICS. THIS CAR ALSO COMES WITH A BUTTONLESS "KEY TAG," WHICH IS WHAT WE WERE USING AT THE TIME. VOLVO HAD NO AWARENESS OF THIS KEY TAG AND HAD NO OTHER SOLUTION TO OFFER. GIVEN OUR PROXIMITY TO LOUISVILLE, WE AGREED TO ATTEMPT THE DRIVE TO LOUISVILLE AND LEFT THE CAR WITH FRIENDS WHILE WE RENTED A CAR AND DROVE TO NASHVILLE TO GET THE KEY FOB WITH BUTTONS. THEN DROVE BACK TO LOUISVILLE TO TRY THE LOCK-UNLOCK OPTION TO NO AVAIL. WE THEN TOOK THE CAR TO THE LOCAL VOLVO DEALER WHERE THE DOOR WAS MECHANICALLY OPENED AND THE LOCK MECHANISM WAS DISASSEMBLED SO THAT THE CAR COULD BE REFUELED. THOUGH A KNOWN ISSUE BY VOLVO, THEY HAVE NOT COMMUNICATED WITH THE DEALERS AS THIS CAR HAD A 10,000 MILE SERVICE 2 DAYS PRIOR TO THIS EVENT. THE INABILITY TO FUEL THE VEHICLE AND CAUSE PEOPLE TO BE STRANDED SHOULD PROMPT A RECALL.

TL* THE CONTACT OWNS A 2016 VOLVO XC90. WHILE DEPRESSING THE ACCELERATOR PEDAL FROM A STOP, THE VEHICLE FAILED TO RESPOND. IN ADDITION, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO BE RESTARTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,000.

AROUND 10.30 AM ON SUNDAY, 26TH JUNE 2016, I WAS DRIVING ON I-95 (NEAR STAMFORD CT) WITH MY FAMILY WHEN THE CAR SUDDENLY LOST POWER, SLOWED DOWN DRAMATICALLY IN THE MIDDLE OF I-95 AND STARTED TO CRAWL AT 10 MILES/HOUR. WE WERE IN DANGER OF BEING HIT BY A NUMBER OF VEHICLES WHILE I NEGOTIATED TO EXIT THE HIGHWAY ON EXIT 9 AND PULLED OVER INTO A SIDE STREET. THE INSTRUMENTATION PANEL OF THE CAR HAD BLANKED OUT. THE CAR COULD ONLY CRAWL AT ABOUT 10 MILES/HOUR. IT WOULD NOT SHIFT TO HIGHER GEAR EVEN IN MANUAL MODE. I CALLED THE VOLVO ON CALL AND THEY ADVISED ME TO SWITCH OFF THE CAR, EXIT THE CAR AND THEN RE START THE CAR AFTER FIVE MINUTES. I DID THAT AND THE PROBLEM STILL PERSISTED. I SOME HOW DROVE THE CAR TO THE NEAREST VOLVO DEALERSHIP (STAMFORD VOLVO) WHICH WAS CLOSED ON SUNDAY. DROPPED THE CAR OFF IN THE LOT, RENTED A CAR AND DROVE 200 MILES BACK TO BOSTON.