2016 Volvo XC90

DURING MODERATE TO HEAVY RAIN, WATER STREAMED INTO THE CAR FROM THE AREA BEHIND THE REAR VIEW MIRROR (WHICH HOUSES THE RADAR SYSTEM). I FIRST NOTICED THE PROBLEM WHILE DRIVING AT APPROX 20 MPH WITH WINDSHIELD WIPERS SET TO MEDIUM, CONTINUOUS. WATER DRIPPED ONTO THE COIN STORAGE AREA IN FRONT OF THE GEAR PADDLE. MOON ROOF WAS THOROUGHLY CLOSED (AND HAD BEEN REPAIRED IN THE SUMMER AFTER AN EARLIER RECALL). I PARKED UNDER COVER. A FEW HOURS LATER, I WENT OUT AGAIN. AFTER DRIVING FOR 10 MINUTES, THE PROBLEM REAPPEARED. IT WAS ALMOST AS IF SOME SPACE WAS FILLING UP AND THEN RELEASING A STREAM OF WATER. OR MAYBE IT WAS A STEADY DRIP. WATER COULD HAVE BEEN POOLING IN THE INTELLI-SAFE SYSTEM. AT ONE POINT, I PARKED ON A HILL, CAR FACING DOWNWARD. A LARGE THAN NORMAL TRICKLE OF WATER THEN STREAMED INTO THE CAR. THAT MADE ME THINK THAT THE PROBLEM MIGHT BE WINDSHIELD SEAL. IT'S ALSO POSSIBLE THAT WATER IS GETTING INTO THE MOONROOF IN SOME WAY AND THEN RUNNING TO THE FRONT OF THE CAR AND FINDING ITS WAY DOWN THROUGH THE ELECTRONIC CASING BEHIND THE REARVIEW MIRROR. I HAVE DRIVEN THE CAR IN THE RAIN BEFORE WITHOUT EXPERIENCING THIS PROBLEM. THIS WAS A HEAVIER RAIN THAN NORMAL THOUGH. I HAVE ATTACHED TWO PHOTOS THAT SHOW AREAS DRIPPING. I ALSO HAVE TWO MOVIES FILES WHICH MIGHT BE A BIT MORE HELPFUL. IF YOU WOULD LIKE THOSE, PLEASE CONTACT ME AT [XXX] I CANNOT ATTACH THEM AS FILES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

VEHICLE NUMEROUS TIMES WHILE DRIVING WITH NO CARS AROUND THE AUTOMATIC BRAKING FEATURE KICKS IN STOPPING THE CAR. THIS HAS HAPPENED ON LOCAL STREETS AS WELL AS HIGHWAYS. IT FEELS LIKE YOU ARE BEING REAR ENDED AND I HAVE ALSO NEARLY BEEN REAR ENDED. BROUGHT TO DEALERS AND THEY SAY THEY ARE UNABLE TO DUPLICATE IT BUT HAVE BEEN TURNING IT OFF ON OTHER CARS BECAUSE THEY ADVISE THEY ARE UNABLE TO FIGURE IT OUT. THIS HAPPENS AT ALL DIFFERENT SPEEDS

THE CAR IS EQUIPPED WITH AUTOMATIC HANDSFREE FOOT MOVEMENT TAILGATE OPERATION (OPEN AND CLOSE). THIS ALLOWS THE OPENING OR CLOSING OF THE TAILGATE WHEN YOUR HANDS ARE FULL. IN MY SITUATION, THE VEHICLE IS OFF. WHILE THE TAILGATE IS OPEN AND I AM STANDING NEXT TO THE REAR BUMPER LOADING/UNLOADING ITEMS FROM THE TRUNK, THE REAR TAILGATE HAS CLOSED ON ME UNEXPECTEDLY ON SEVERAL OCCASIONS AND HIT MY HEAD/BACK. ON ONE OCCASION, MY CHILD WAS STANDING NEXT TO ME WHEN THE TAILGATE CLOSED ON US UNEXPECTEDLY AND FORTUNATELY THE TAILGATE HIT ME INSTEAD OF MY CHILD. IT APPEARS THAT IF THE FOOT MOVEMENT SENSOR UNDER THE REAR BUMPER SENSES ANY OBJECTS MOVING UNDER/NEAR THE REAR BUMPER (EG. A FOOT, A CHILD STANDING BY THE REAR BUMPER, BAGS, ETC), IT WILL AUTOMATICALLY CLOSE THE REAR TAILGATE. THIS IS A MAJOR SAFETY DESIGN FLAW AND A SAFETY HAZARD. THIS CAN BE PARTICULARLY DANGEROUS IF THE TAILGATE CLOSES UNEXPECTEDLY ON A SMALL CHILD OR A LIMB. VOLVO NEEDS TO ADD AN OPTION IN THE SETTINGS OR A SWITCH TO DISABLE THE AUTOMATIC HANDSFREE FOOT MOVEMENT TAILGATE OPERATION IMMEDIATELY. I HAVE CONTACTED VOLVO USA BUT THEY WERE UNABLE TO PROVIDE A SOLUTION.

WE WERE TRAVELLING ON THE FREEWAY WHEN ALL THE DISPLAYS WENT BLANK. THE ENTERTAINMENT, GAUGES, ETC. ON THE FREEWAY! I WAS AFRAID THE ENGINE WOULD SHUTOFF ON US. IMMEDIATELY I CALLED THE VOLVO ON CALL AND EXPLAIN THE SITUATION TO THE OPERATOR AND ALL HE COULD DO WAS APOLOGIZE AND OFFER A TOW TRUCK, IF NEEDED. ONCE THE SYSTEM CAME BACK ON, THE HI-BEAM AND THE CHILD DOOR LOCKS WERE ACTIVATED! THE REAR PASSENGERS HAD A DIFFICULT TIME OPENING THE DOOR BECAUSE WE DID NOT KNOW WHAT HAPPENED. IN MY OPINION, THIS IS A VERY SERIOUS ISSUE BECAUSE THE ENTIRE CAR IS CONTROLLED BY A SOFTWARE AND THERE IS NO MANUAL BYPASS OR BACKUP SYSTEM TO ENSURE THE SAFETY OF THE OCCUPANTS. WE'VE HAD THIS CAR FOR ABOUT A YEAR AND HAVE TAKEN IT IN FOR SOFTWARE ISSUES, INCLUDING, BUT NOT LIMITED TO: BLIND SPOT MONITORING FAILURE, FRONT COLLISION SENSOR FAILURE, NAVIGATION SYSTEM FAILURE, ALL SENSORS FAILURE, WARNING LIGHTS/SIGNALS FAILURE, BACKUP CAMERA FAILURE AND PANORAMIC SUNROOF FAILURE. EACH TIME WE'VE TAKEN IT IN, THEY ALWAYS TOLD US IT WAS A SOFTWARE UPDATES. REALLY? SOFTWARE UPDATES FOR EACH AND EVERY TIME??

2016 XC90, ENGINE IS DECELERATING ON STREET ROAD GOING FROM 40-45 MILES PER HOUR, TO 10 MILES PER HOUR SUDDENLY AND QUICKLY. WITH CLOSURE OF BACK DOOR WHERE THERE IS NO LOCK BUTTON TO HIT BY ACCIDENT, CAR IS LOCKING ALL DOORS BY ITSELF WHEN CLOSING THE PASSENGER DOOR. I AM AWARE OF BABIES BEING LOCKED IN THE CARS DUE TO THIS FAULT IN SYSTEM AND MY PET WAS LOCKED IN DUE TO THE LOCKS LOCKING ON THEIR OWN WHEN I CLOSED PASSENGER DOOR WHICH DOES NOT HAVE A LOCK BUTTON I COULD HAVE HIT BY ACCIDENT. FRONT END CRASH GOING OFF AND SLIGHTLY BRAKING ON HIGHWAY AND ON CITY STREETS WHEN IT SHOULD NOT, NOTHING IN FRONT OF CAR NUMEROUS TIMES AND IS NOT GOING OFF WHEN IT SHOULD FOR INSTANCE SOMEONE CUTTING CAR OFF WITHIN 2 FEET SEVERAL TIMES. DASHBOARD SCREEN GOES BLANK WHILE DRIVING MEANING YOU CAN NOT SEE SPEED, ETC.. LITERALLY EVERY FUNCTION ON CAR RANDOMLY DOES NOT WORK. BATTERY/ALTERNATOR IS NOT RECHARGING/MAINTAINING CHARGE LONG ENOUGH TO KEEP AUTO START/STOP ENGINE FEATURE WORKING, WHICH MEANS 3.5 MILES MORE PER GALLON FOR ME WITH MY EXTREMELY CAREFUL, NOT RIDING GAS PEDAL INTO LIGHTS. SOME SAY FOOT DETECTION MODULE IS DRAINING REAR BATTERY. IT HAS BEEN WORKED ON 7 TIMES WITH LESS THAN 5,000 MILES. OTHERS ONLINE HAVE DESCRIBED SAME ISSUES. I HAVE INVOICES OF TAKING INTO DEALER EACH TIME. I HAVE NEVER REPORTED ANY FAULTY PRODUCT BUT AM VERY CONCERNED FOR SAFETY FEATURES WILL RANDOMLY AND ACTUALLY DO NOT WORK WHILE DRIVING. YOU ASK WHEN STARTED- VEHICLE PURCHASED IN APRIL 2016 AND HAS BEEN FROM THE BEGINNING WITH NO REMEDIES. I HAVE GOTTEN EXTREMELY LOW BATTERY SIGNALS AND WARNINGS THAT MY CAR WILL SHUT DOWN IN A FEW MINUTES. THEY SEEM TO HAVE TAKEN AWAY THAT WARNING IN THE LATEST SOFTWARE UPDATE BECAUSE MY CAR HAS LESS CHARGE AT TIMES THEN WHEN I ORIGINALLY RECEIVED THE WARNING. IN OTHER WORDS, I NO LONGER GET THE WARNING EVEN WHEN MY BATTERY IS VERY LOW. *TR

TL* THE CONTACT OWNS A 2016 VOLVO XC90. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 40 MPH, THE VEHICLE BEGAN TO REDUCE IN SPEED TO 5 MPH. THE CONTACT STATED THAT AN UNKNOWN WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO A DEALER WHERE THE SOFTWARE WAS REPROGRAMMED. THE CONTACT STATED THAT THE FAILURE REOCCURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 5,250.

(CAR IS 26 DAYS OLD) THE DASHBOARD SCREEN WENT BLACK WHILE DRIVING ON THE HIGHWAY & THE ENGINE TURNED OFF & WOULDN'T GO OVER (ABOUT) 10 MPH. I WAS ABLE TO COME TO A ROLLING STOP IN A PARKING LOT, AND CALLED VOLVO BECAUSE I THOUGHT MAYBE I WAS OUT OF GAS, DUE TO THE SCREEN NOT WORKING. MY VOLVO APP LET ME KNOW I STILL HAD A 1/4 OF A TANK, BUT I JUST WANTED TO MAKE SURE. THEY BROUGHT ME GAS & IT WAS NOT A PROBLEM WITH GAS, THE PROBLEM WAS DEFINITELY ELECTRICAL/ MOTOR ISSUES. WE FINALLY GOT THE CAR TOWED TO VOLVO OF LAS VEGAS & THEY TOLD ME IT WAS JUST A SOFTWARE UPGRADE NEEDED. I FEEL THAT THIS IS A MAJOR SAFETY PROBLEM & DOES NOT SEEM LIKE A SIMPLE SOFTWARE UPGRADE TO ME. I WAS LUCKY ENOUGH TO NOT HAVE MY NEW BABY IN THE VEHICLE WHEN THIS HAPPENED, BUT I AM A NEW MOM & THIS MAKES ME VERY NERVOUS. *TR

WITHIN A MONTH OF PURCHASE ISSUES WITH THE CARGO DOOR STARTED,DOOR WOULD NOT CLOSE, PARKED IN MY GARAGE UNLOADING GROCERIES,CALLED OUR VOLVO SERVICE MANAGER REPEATEDLY FOR HELP,NO ANSWER, IT FINALLY CLOSED AN HOUR LATER.THEN THE BATTERY LOW CHARGE LIGHT KEPT COMING ON, FINALLY TOOK IT IN FOR BOTH ISSUES, THEY UPDATED, SHOWED ME THAT THE DOOR WORKED AND CHARGED THE BATTERY.ANOTHER MONTH WENT BY AND HAD A LOW BATTERY ISSUE TOOK IT BACK IN THEY UPDATED AGAIN AND CHARGED THE BATTERY AGAIN.HAD A BAD SENSOR ISSUE AND THE CARGO DOOR DECIDED NOT TO OPEN, CARGO BUTTON WOULD NOT WORK.TOOK IT IN THEY UPDATED AND CHANGED THE SENSOR.ANOTHER MONTH OR SO LATER HAD A RECALL ON IT, TOOK IT IN, UPDATED IT. THEN ANOTHER RECALL, UPDATED IT.STARTED AUTO CORRECTING AND BRAKING WHILE BEING DRIVEN ON A MAJOR STREET.THEN THE CONTROL PAD WOULDN'T WORK, TOOK IT IN IT NEEDED AN UPDATE. ANOTHER RECALL A MONTH OR SO LATER, WENT TO TAKE IT IN AND IT WOULDN'T DRIVE, PUT IT IN REVERSE,IT WENT FORWARD, PUT IT IN FORWARD IT WENT IN REVERSE, THEN THE HEATER WOULDN'T WORK, THE CONTROL PAD STARTED FREEZING ALL ON THE WAY TO TAKE IT IN FOR A RECALL. WE WERE TOLD IT WOULD BE FIXED WITH THE UPDATE.CAR TURNED OFF AND LOCKED BECAUSE I MOVED MY PURSE TO THE OTHER SIDE OF MY BODY WHILE DRIVING.THEN ABOUT ANOTHER MONTH LATER IT DOES THE SAME REVERSE WHEN PUT INTO DRIVE,THE CONTROL PAD STARTS ACTING UP, RADIO, PHONE AND CLIMATE CONTROL FREEZE.THEN THE CARGO BAY DOOR CLOSES ON MY SON WHILE WE ARE UNLOADING GROCERIES WITHOUT ANYONE TOUCHING IT OR BEING IN THE CAR BESIDES HIM PARTIALLY IN THE BACK TO REACH THE FURTHEST GROCERY BAGS. TAKING IT IN AGAIN THIS WEEK, BUT THAT'S THE LAST STRAW!I WILL NO LONGER DRIVE IT AS I DO NOT TRUST WHAT WILL MALFUNCTION NEXT, MY SON NARROWLY ESCAPED INJURY BY DIVING OUT TO THE GROUND BECAUSE I COULD NOT STOP THE CARGO DOOR FROM CLOSING, CAR WAS PARKED AND TURNED OFF INSIDE MY GARAGE