2016 Volvo XC90

MY PASSENGER REAR DOOR HANDLE BROKE INTERNALLY WHERE IT COULD NOT BE OPENED FROM THE INSIDE OR THE OUTSIDE OF THE VEHICLE. BOTH REAR DOOR HANDLES FAILED AND AFTER DRIVING AROUND WITH MY KIDS HAVING TO GO IN AND OUT OF THE CAR THROUGH THE FRONT I FINALLY RECEIVED A LOANER FOR 5 WEEKS UNTIL THE PARTS WERE AVAILABLE TO REPAIR THE DOORS. IT APPEARS THE FRONT DRIVER AND FRONT PASSENGER HANDLE MAY FAIL. IT IS VERY SCARY TO HAVE YOUR KIDS IN A CAR AND NOT BE ABLE TO OPEN THE DOOR FROM THE INSIDE OR THE OUTSIDE. I LOOKED ONLINE AND THERE WERE LOTS OF RECENT ACCOUNTS OF XC90 AND XC60S HAVING THIS ISSUE IN EUROPE AND AMERICA. THE DEALERSHIP SAID IT WASN'T COVERED UNDER THE WARRANTY. I ENDED UP PAYING FOR THE LABOR AND VOLVO CORPORATE PAID FOR THE $900 PART INSIDE THE DOOR.

WHEN DRIVING MY VOLVO AFTER IT HAS RAINED AND I BEGIN TO BREAK, WHILE ON A ROAD WITH A MINIMAL DECLINE, RAIN WATER POURS INTO THE CABIN. I WAS TOLD BY VOLVO SERVICE TECHNICIANS THE WATER IS NOT ABLE TO CHANNEL THROUGH THE SUNROOF CHANNELS CORRECTLY DUE TO CORROSION OR CLOGGING IN THE DRAINAGE TUBES/SUNROOF TRAY ASSEMBLY. THE WATER POURS INTO THE CABIN NEAR THE INTELLISAFE/REARVIEW MIRROR AREA. THIS EVENT CREATES A DISTRACTION TO THE DRIVER ESPECIALLY IF BREAKING WHILE ON A RIGHT HAND CURVE AS THE WATER POURS OUT TOWARDS THE DRIVERS FIELD OF VISION. FOR FEAR OF WATER DAMAGING ANY ELECTRICAL SAFETY COMPONENTS, OR THE INTEGRITY OF THE INTERIOR MATERIALS I PULL OVER TO DRY THESE COMPONENTS. THIS EVENT OCCURS WHEN EVER IT RAINS.

VEHICLE EXPERIENCING SUN ROOF LEAKAGES DURING RAIN OR SNOW. THIS MAKES DRIVING DANGEROUS WHEN IT IS RAINING OR SNOWING. DEFECTS DUE TO POOR SUNROOF DESIGN AND COMPONENTS CAUSING WATER TO ENTER VEHICLE WHEN RAINING OR SNOWING. DISCUSSIONS PANELS ON LINE IDENTIFIES OTHER OWNERS EXPERIENCING THIS PROBLEM WITH NO CONCRETE SOLUTIONS AS MOST ARE TRIALS AND ERRORS.

TL* THE CONTACT OWNS A 2016 VOLVO XC90. EACH TIME THE CONTACT ATTEMPTED TO FUEL THE VEHICLE, THE FUEL TANK DOOR DID NOT OPEN. THE CONTACT ATTEMPTED TO OPEN THE FUEL TANK DOOR WITH THE KEY FOB AND MANUALLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000.

REAR DOORS ON THE 2016 XC90 CAN BECOME UNABLE TO CLOSE/LATCH UNDER CERTAIN CIRCUMSTANCES. IF THE WEATHER IS EXTREMELY COLD AND WATER HAS MADE IT INTO THE RUBBER DOOR SEALS DUE TO EITHER MELTING SNOW OR RAIN, THE WATER CAN FREEZE PREVENTING THE DOOR FROM CLOSING ENOUGH TO LATCH. THIS CAN LEAVE THE DRIVER AND THEIR PASSENGER STRANDED ON THE SIDE OF THE ROAD OR AT A REMOTE LOCATION AND UNABLE TO DRIVE THEIR VEHICLE UNTIL THE PASSENGERS ARE ABLE TO REMEDY THE ISSUE BY EITHER MELTING THE ICE OR REMOVING THE ICE FROM THE RUBBER DOOR SEALS. NOTE: THE ICE EXPANDING DOESN'T CAUSE THE DOORS TO OPEN ON ITS OWN, BUT IF ICE IS BUILT UP IN THE RUBBER DOOR SEALS, ONCE THE DOOR IS OPENED (WHETHER THE VEHICLE IS MOVING OR STATIONARY), THE DOORS MAY NOT CLOSE AGAIN DUE TO THE EXPANDED RUBBER DOOR SEALS WITH ICE BUILT UP INSIDE.

DURING MODERATE TO HEAVY RAIN, WATER STREAMED INTO THE CAR FROM THE AREA BEHIND THE REAR VIEW MIRROR (WHICH HOUSES THE RADAR SYSTEM). I FIRST NOTICED THE PROBLEM WHILE DRIVING AT APPROX 20 MPH WITH WINDSHIELD WIPERS SET TO MEDIUM, CONTINUOUS. WATER DRIPPED ONTO THE COIN STORAGE AREA IN FRONT OF THE GEAR PADDLE. MOON ROOF WAS THOROUGHLY CLOSED (AND HAD BEEN REPAIRED IN THE SUMMER AFTER AN EARLIER RECALL). I PARKED UNDER COVER. A FEW HOURS LATER, I WENT OUT AGAIN. AFTER DRIVING FOR 10 MINUTES, THE PROBLEM REAPPEARED. IT WAS ALMOST AS IF SOME SPACE WAS FILLING UP AND THEN RELEASING A STREAM OF WATER. OR MAYBE IT WAS A STEADY DRIP. WATER COULD HAVE BEEN POOLING IN THE INTELLI-SAFE SYSTEM. AT ONE POINT, I PARKED ON A HILL, CAR FACING DOWNWARD. A LARGE THAN NORMAL TRICKLE OF WATER THEN STREAMED INTO THE CAR. THAT MADE ME THINK THAT THE PROBLEM MIGHT BE WINDSHIELD SEAL. IT'S ALSO POSSIBLE THAT WATER IS GETTING INTO THE MOONROOF IN SOME WAY AND THEN RUNNING TO THE FRONT OF THE CAR AND FINDING ITS WAY DOWN THROUGH THE ELECTRONIC CASING BEHIND THE REARVIEW MIRROR. I HAVE DRIVEN THE CAR IN THE RAIN BEFORE WITHOUT EXPERIENCING THIS PROBLEM. THIS WAS A HEAVIER RAIN THAN NORMAL THOUGH. I HAVE ATTACHED TWO PHOTOS THAT SHOW AREAS DRIPPING. I ALSO HAVE TWO MOVIES FILES WHICH MIGHT BE A BIT MORE HELPFUL. IF YOU WOULD LIKE THOSE, PLEASE CONTACT ME AT [XXX] I CANNOT ATTACH THEM AS FILES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THE CAR IS EQUIPPED WITH AUTOMATIC HANDSFREE FOOT MOVEMENT TAILGATE OPERATION (OPEN AND CLOSE). THIS ALLOWS THE OPENING OR CLOSING OF THE TAILGATE WHEN YOUR HANDS ARE FULL. IN MY SITUATION, THE VEHICLE IS OFF. WHILE THE TAILGATE IS OPEN AND I AM STANDING NEXT TO THE REAR BUMPER LOADING/UNLOADING ITEMS FROM THE TRUNK, THE REAR TAILGATE HAS CLOSED ON ME UNEXPECTEDLY ON SEVERAL OCCASIONS AND HIT MY HEAD/BACK. ON ONE OCCASION, MY CHILD WAS STANDING NEXT TO ME WHEN THE TAILGATE CLOSED ON US UNEXPECTEDLY AND FORTUNATELY THE TAILGATE HIT ME INSTEAD OF MY CHILD. IT APPEARS THAT IF THE FOOT MOVEMENT SENSOR UNDER THE REAR BUMPER SENSES ANY OBJECTS MOVING UNDER/NEAR THE REAR BUMPER (EG. A FOOT, A CHILD STANDING BY THE REAR BUMPER, BAGS, ETC), IT WILL AUTOMATICALLY CLOSE THE REAR TAILGATE. THIS IS A MAJOR SAFETY DESIGN FLAW AND A SAFETY HAZARD. THIS CAN BE PARTICULARLY DANGEROUS IF THE TAILGATE CLOSES UNEXPECTEDLY ON A SMALL CHILD OR A LIMB. VOLVO NEEDS TO ADD AN OPTION IN THE SETTINGS OR A SWITCH TO DISABLE THE AUTOMATIC HANDSFREE FOOT MOVEMENT TAILGATE OPERATION IMMEDIATELY. I HAVE CONTACTED VOLVO USA BUT THEY WERE UNABLE TO PROVIDE A SOLUTION.

WITHIN A MONTH OF PURCHASE ISSUES WITH THE CARGO DOOR STARTED,DOOR WOULD NOT CLOSE, PARKED IN MY GARAGE UNLOADING GROCERIES,CALLED OUR VOLVO SERVICE MANAGER REPEATEDLY FOR HELP,NO ANSWER, IT FINALLY CLOSED AN HOUR LATER.THEN THE BATTERY LOW CHARGE LIGHT KEPT COMING ON, FINALLY TOOK IT IN FOR BOTH ISSUES, THEY UPDATED, SHOWED ME THAT THE DOOR WORKED AND CHARGED THE BATTERY.ANOTHER MONTH WENT BY AND HAD A LOW BATTERY ISSUE TOOK IT BACK IN THEY UPDATED AGAIN AND CHARGED THE BATTERY AGAIN.HAD A BAD SENSOR ISSUE AND THE CARGO DOOR DECIDED NOT TO OPEN, CARGO BUTTON WOULD NOT WORK.TOOK IT IN THEY UPDATED AND CHANGED THE SENSOR.ANOTHER MONTH OR SO LATER HAD A RECALL ON IT, TOOK IT IN, UPDATED IT. THEN ANOTHER RECALL, UPDATED IT.STARTED AUTO CORRECTING AND BRAKING WHILE BEING DRIVEN ON A MAJOR STREET.THEN THE CONTROL PAD WOULDN'T WORK, TOOK IT IN IT NEEDED AN UPDATE. ANOTHER RECALL A MONTH OR SO LATER, WENT TO TAKE IT IN AND IT WOULDN'T DRIVE, PUT IT IN REVERSE,IT WENT FORWARD, PUT IT IN FORWARD IT WENT IN REVERSE, THEN THE HEATER WOULDN'T WORK, THE CONTROL PAD STARTED FREEZING ALL ON THE WAY TO TAKE IT IN FOR A RECALL. WE WERE TOLD IT WOULD BE FIXED WITH THE UPDATE.CAR TURNED OFF AND LOCKED BECAUSE I MOVED MY PURSE TO THE OTHER SIDE OF MY BODY WHILE DRIVING.THEN ABOUT ANOTHER MONTH LATER IT DOES THE SAME REVERSE WHEN PUT INTO DRIVE,THE CONTROL PAD STARTS ACTING UP, RADIO, PHONE AND CLIMATE CONTROL FREEZE.THEN THE CARGO BAY DOOR CLOSES ON MY SON WHILE WE ARE UNLOADING GROCERIES WITHOUT ANYONE TOUCHING IT OR BEING IN THE CAR BESIDES HIM PARTIALLY IN THE BACK TO REACH THE FURTHEST GROCERY BAGS. TAKING IT IN AGAIN THIS WEEK, BUT THAT'S THE LAST STRAW!I WILL NO LONGER DRIVE IT AS I DO NOT TRUST WHAT WILL MALFUNCTION NEXT, MY SON NARROWLY ESCAPED INJURY BY DIVING OUT TO THE GROUND BECAUSE I COULD NOT STOP THE CARGO DOOR FROM CLOSING, CAR WAS PARKED AND TURNED OFF INSIDE MY GARAGE