2016 Volvo XC90

TL* THE CONTACT OWNS A 2016 VOLVO XC90. WHILE DRIVING AT AN UNKNOWN SPEED, THE ENGINE HARNESS WIRES SNAPPED AFTER BEING CHEWED THROUGH BY RATS. THE CHECK ENGINE WARNING INDICATOR BEGAN FLASHING AFTER THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO 128 VOLVO CARS (614 NORTH AVE, WAKEFIELD, MA 01880, (781) 224-3700) WHERE IT WAS DIAGNOSED THAT THE WIRING HARNESS WIRES WERE SOY-COATED, WHICH ATTRACTED THE RODENTS. THE DEALER STATED THAT THE ENGINE WIRING HARNESS NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 19,000.

THE SUV HAS HAD LOTS OF PROBLEMS WITH THE ENGINE. THE ENGINE HAS STOPPED WITHOUT WARNING NUMEROUS TIMES WHILE IN MOTION. IT EVEN STOPPED ONE TIME ON THE HIGHWAY. THE VEHICLE LOSES POWER IN AN INSTANCE AND FEW TIMES WE HAVE HAD TO TOW THE VEHICLE TO OUR HOUSE AND TO THE DEALERSHIP FOR REPAIR. EVEN THOUGH THIS PROBLEM HAS OCCURED OVER AND OVER (WHICH THE DEALERSHIP HAS ATTRIBUTED TO THE PISTONS MISFIRING), THE DEALERSHIP CAN NOT SEEM TO REPAIR THE ISSUE. WE HAVE ASKED DEALERSHIP/VOLVO TO BUY BACK THE VEHICLE AS IT IS NOT DRIVEABLE AT ALL. EVERYTIME WE GET THE VEHICLE RETURNED AFTER THE REPAIR FROM THE DEALERSHIP, BETWEEN 100-300 MILES THE ENGINE LIGHT COMES ON AGAIN AND MAKES THE SUV NOT DRIVEABLE. WE HAVE COMPLAINED NUMEROUS TIMES TO THE DEALERSHIP TO NO AVAIL. THE SERVICE MANAGER HAS CONFIDED IN US THAT THIS ISSUE HAS OCCURED ON ALMOST ALL THE VOLVO XC90 FROM 2016 AND ONWARDS.

MY HUSBAND, MOTHER-IN-LAW, AND THREE YEAR OLD SON WERE DRIVING IN THE VEHICLE SATURDAY, FEBRUARY 18TH, 2017. AS MY HUSBAND TURNED DOWN OUR ROAD HE STATED HE SMELLED SMOKE, BUT DIDN'T REALIZE IT WAS COMING FROM THE VEHICLE. HE PULLED INTO OUR DRIVEWAY AND PARKED. THEY THEN SAW SMOKE SEEPING OUT OF THE HOOD. MY MOTHER-IN-LAW EXITED AND MY HUSBAND REMOVED MY SON FROM THE BURNING CAR. I CAME OUTSIDE TO GREET THEM AND WITNESSED THIS. HE THEN OPENED THE HOOD AND THERE WERE SIGNIFICANT FLAMES ON THE DRIVER SIDE POSTERIOR AREA OF THE ENGINE. HE RAN FOR OUR FIRE EXTINGUISHER WHILE I CALLED 911. HE PUT OUT THE FIRE WITH THE EXTINGUISHER AND THE FIRE DEPARTMENT ARRIVED WITHIN FIVE MINUTES. THEY INSPECTED, OPENED THE TOP COVER OF THE BATTERY AND DISCONNECTED IT. THEY REPORTED TO US THAT IT APPEARED TO BE AN ELECTRICAL FIRE OCCURRING AT THE AREA OF THE BATTERY. AFTER INSPECTION BY VOLVO AND OUR INSURANCE COMPANY, THE DAMAGE WAS DETERMINED TO BE CAUSED BY RODENTS CHEWING ON THE ELECTRICAL WIRING INSIDE THE ENGINE CAUSING THE SHORTAGE AND SUBSEQUENT FIRE. THE DAMAGE WAS VALUED AND PAID AT A COST OF $11,000 (COVERED BY INSURANCE AFTER DEDUCTIBLE). THERE ARE MULTIPLE ARTICLES INDICATING ATTRACTION OF RODENTS TO THE NEWER SOY-BASED ELECTRICAL WIRE INSULATION. HTTPS://WWW.FORBES.COM/SITES/MICHAELDUNNE/2017/02/19/RATS-NEW-CARS-SOY-COATED-WIRES-GIVE-RODENTS-PLENTY-TO-CHEW-ON/#2C8BCBD780AB HTTP://WWW.NBCLOSANGELES.COM/NEWS/LOCAL/CLASS-ACTION-LAWSUIT-ALLEGES-RODENTS-CHEWING-EATING-CAR-WIRING-393480601.HTML WE ARE CONCERNED FOR FUTURE USE AND FOR THE SAFETY OF OTHERS.

VEHICLE NUMEROUS TIMES WHILE DRIVING WITH NO CARS AROUND THE AUTOMATIC BRAKING FEATURE KICKS IN STOPPING THE CAR. THIS HAS HAPPENED ON LOCAL STREETS AS WELL AS HIGHWAYS. IT FEELS LIKE YOU ARE BEING REAR ENDED AND I HAVE ALSO NEARLY BEEN REAR ENDED. BROUGHT TO DEALERS AND THEY SAY THEY ARE UNABLE TO DUPLICATE IT BUT HAVE BEEN TURNING IT OFF ON OTHER CARS BECAUSE THEY ADVISE THEY ARE UNABLE TO FIGURE IT OUT. THIS HAPPENS AT ALL DIFFERENT SPEEDS

2016 XC90, ENGINE IS DECELERATING ON STREET ROAD GOING FROM 40-45 MILES PER HOUR, TO 10 MILES PER HOUR SUDDENLY AND QUICKLY. WITH CLOSURE OF BACK DOOR WHERE THERE IS NO LOCK BUTTON TO HIT BY ACCIDENT, CAR IS LOCKING ALL DOORS BY ITSELF WHEN CLOSING THE PASSENGER DOOR. I AM AWARE OF BABIES BEING LOCKED IN THE CARS DUE TO THIS FAULT IN SYSTEM AND MY PET WAS LOCKED IN DUE TO THE LOCKS LOCKING ON THEIR OWN WHEN I CLOSED PASSENGER DOOR WHICH DOES NOT HAVE A LOCK BUTTON I COULD HAVE HIT BY ACCIDENT. FRONT END CRASH GOING OFF AND SLIGHTLY BRAKING ON HIGHWAY AND ON CITY STREETS WHEN IT SHOULD NOT, NOTHING IN FRONT OF CAR NUMEROUS TIMES AND IS NOT GOING OFF WHEN IT SHOULD FOR INSTANCE SOMEONE CUTTING CAR OFF WITHIN 2 FEET SEVERAL TIMES. DASHBOARD SCREEN GOES BLANK WHILE DRIVING MEANING YOU CAN NOT SEE SPEED, ETC.. LITERALLY EVERY FUNCTION ON CAR RANDOMLY DOES NOT WORK. BATTERY/ALTERNATOR IS NOT RECHARGING/MAINTAINING CHARGE LONG ENOUGH TO KEEP AUTO START/STOP ENGINE FEATURE WORKING, WHICH MEANS 3.5 MILES MORE PER GALLON FOR ME WITH MY EXTREMELY CAREFUL, NOT RIDING GAS PEDAL INTO LIGHTS. SOME SAY FOOT DETECTION MODULE IS DRAINING REAR BATTERY. IT HAS BEEN WORKED ON 7 TIMES WITH LESS THAN 5,000 MILES. OTHERS ONLINE HAVE DESCRIBED SAME ISSUES. I HAVE INVOICES OF TAKING INTO DEALER EACH TIME. I HAVE NEVER REPORTED ANY FAULTY PRODUCT BUT AM VERY CONCERNED FOR SAFETY FEATURES WILL RANDOMLY AND ACTUALLY DO NOT WORK WHILE DRIVING. YOU ASK WHEN STARTED- VEHICLE PURCHASED IN APRIL 2016 AND HAS BEEN FROM THE BEGINNING WITH NO REMEDIES. I HAVE GOTTEN EXTREMELY LOW BATTERY SIGNALS AND WARNINGS THAT MY CAR WILL SHUT DOWN IN A FEW MINUTES. THEY SEEM TO HAVE TAKEN AWAY THAT WARNING IN THE LATEST SOFTWARE UPDATE BECAUSE MY CAR HAS LESS CHARGE AT TIMES THEN WHEN I ORIGINALLY RECEIVED THE WARNING. IN OTHER WORDS, I NO LONGER GET THE WARNING EVEN WHEN MY BATTERY IS VERY LOW. *TR

(CAR IS 26 DAYS OLD) THE DASHBOARD SCREEN WENT BLACK WHILE DRIVING ON THE HIGHWAY & THE ENGINE TURNED OFF & WOULDN'T GO OVER (ABOUT) 10 MPH. I WAS ABLE TO COME TO A ROLLING STOP IN A PARKING LOT, AND CALLED VOLVO BECAUSE I THOUGHT MAYBE I WAS OUT OF GAS, DUE TO THE SCREEN NOT WORKING. MY VOLVO APP LET ME KNOW I STILL HAD A 1/4 OF A TANK, BUT I JUST WANTED TO MAKE SURE. THEY BROUGHT ME GAS & IT WAS NOT A PROBLEM WITH GAS, THE PROBLEM WAS DEFINITELY ELECTRICAL/ MOTOR ISSUES. WE FINALLY GOT THE CAR TOWED TO VOLVO OF LAS VEGAS & THEY TOLD ME IT WAS JUST A SOFTWARE UPGRADE NEEDED. I FEEL THAT THIS IS A MAJOR SAFETY PROBLEM & DOES NOT SEEM LIKE A SIMPLE SOFTWARE UPGRADE TO ME. I WAS LUCKY ENOUGH TO NOT HAVE MY NEW BABY IN THE VEHICLE WHEN THIS HAPPENED, BUT I AM A NEW MOM & THIS MAKES ME VERY NERVOUS. *TR

WHEN WE WERE DRIVING ON STREET, THE DASH BOARD BLACK OUT AND THE CAR COMPLETELY STOP. CAN'T TELL WHAT SPEED,AND ALL OTHER WARNING SIGNAL. RE-STARTED THE CAR BUT ONLY CAN GO MILES/HR THE DASHBOARD STILL BLACK OUT. GET TOWED TO THE VOLVO DEALER . THEY STILL CAN'T FIND OUT WHAT IS PROBLEM. SEARCH INTERNET AND MORE THAN 10 PEOPLE HAS SIMILAR ISSUE. *TR

OWNED THIS NEW 2016 XC 90 T8 FOR ABOUT 30 DAYS. CHARGED CAR OVERNIGHT AS USUAL. DROVE IT ABOUT 3 MILES THE NEXT MORNING AND SUDDENLY CAR SPEED SLOWED DRAMATICALLY TO ABOUT 10 MPH AND A "CAR WILL NOT RESTART, DRIVE TO NEAREST DEALERSHIP" UNFORTUNATELY, I WAS NOT IN THE POSITION TO DO SO, SO I PULLED INTO A STRIP MALL TO SAFELY PARK THE CAR AND WHEN I TURNED OFF THE CAR, IT WOULD NOT RESTART. BATTERY WORKING FINE, AS RADIO, AND LIGHTS WORKED , BUT CAR WOULD NOT POWER ON. WAS ADVISED BY DEALERSHIP, THIS WAS AN ISSUE THEY HAD JUST SEEN THE WEEK BEFORE AND IT WAS A "SOFTWARE ISSUE". CAR TOWED TO DEALERSHIP AND I AM WAITING TO HEAR. IT APPEARS THIS IS NOT AN UNCOMMON ISSUE AFTER CONSULTING SEVERAL VOLVO ONLINE FORUMS. WITH NO DRIVE POWER, THIS CAR IS NOT ABLE TO SHIFT INTO NEUTRAL FOR THE TOW TRUCK EITHER. VERY VERY UNSAFE AND IT IS A BRAND NEW CAR.

DURING DRIVING ON A LOCAL ROAD AT APPROX. 45 MPH, THE ELECTRONIC DASHBOARD DISAPPEARED (SO YOU HAVE NO VISIBILITY TO SPEED, FUEL, WARNINGS), THE CAR RAPIDLY DECELERATED TO 10 MPH AND WOULDN'T GO ANY FASTER AND ALL NON-STEERING CONTROLS (RADIO, AC, NAVIGATION, ETC.) FROZE. IT HAS REMAINED THAT WAY SINCE EVEN AFTER POWER CYCLING. APPARENTLY THIS CAN BE TEMPORARILY FIXED BY DISCONNECTING THE 2 BATTERIES. BUT IT CAN HAPPEN AGAIN WITH NO WARNING. THIS HAPPENED TO ME AND HAS HAPPENED TO OTHERS I KNOW. *TR

WHILE DRIVING AT @35MPH ON A BUSY CITY STREET THE CAR DECELERATED SUDDENLY WITHOUT WARNING AND THE DRIVERS INSTRUMENT PANEL WENT OUT, GIVING ME, THE DRIVER A BLANK SCREEN. CAR WOULD NOT ACCELERATE AND SLOWED TO ABOUT 5MPH. NO PREVIOUS INDICATION OF THIS HAPPENING. SPOKE WITH 2 VOLVO SERVICE DEPARTMENTS AND BOTH PROVIDERS STATED THIS HAS HAPPENED TO OTHER CARS BEFORE. THIS IS A HUGE SAFETY DEFECT ESPECIALLY ON A BRAND NEW CAR. WHAT IF I HAD BEEN ON A FREEWAY GOING 70MPH AND THE CAR DECELERATES ALL OF A SUDDEN? VERY CONCERNED THAT MY CHILDREN AND I WILL DIE IN A CRASH GETTING REAR ENDED ON THE FREEWAY IF THIS SHOULD HAPPEN AGAIN.